Teleperformance
    (1122 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    More than 10,000

    Primary location

    2|F SM City Masinag, Marcos Highway, Antipolo City
    ABOUT TELEPERFORMANCETeleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 56,000 people in the country and operates around 40,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.In 2021, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for four years in a row. This year, Teleperformance celebrates its 26th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.For further information, visit the Teleperformance website at teleperformance.ph

    Jobs at Teleperformance

    Based on your search activity
    Lead a customer service team in a dynamic call centre. Competitive salary, health insurance, career growth and flexible work arrangements.
    Lead a customer service team in a dynamic call centre. Competitive salary, health insurance, career growth and flexible work arrangements.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    27d ago
    27d ago
    Join our team as a Sales Supervisor for an exciting new program designed to reward performance without limits.
    Join our team as a Sales Supervisor for an exciting new program designed to reward performance without limits.
    classification: SalesSales
    27d ago
    27d ago

    Reviews overview

    4.01122 ratings in total
    5
    521
    4
    299
    3
    178
    2
    54
    1
    70
    79%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends

    What’s it like working at Teleperformance?

    AI summary of recent reviews

    Employees appreciate the supportive and friendly colleagues and collaborative team environment at Teleperformance. The training and guidance provided help employees develop their communication and customer service skills, whilst the well-organised and professional work environment keeps them motivated. Many value the flexibility offered, including work-from-home options and accommodating management, along with competitive salary packages and timely payments.

    However, there are some potential challenges, such as management practices that could be improved in terms of supervision, approachability, and communication clarity. Some employees have noted that facilities and office equipment could benefit from upgrades. Additionally, salary progression and promotion criteria may not always meet expectations, and onboarding processes could be more structured for new hires. The fast-paced environment and performance targets can also be demanding, particularly for those new to the role.

    Recent reviews

    5.0
    Customer Service Representative
    May 2026
    Mandaluyong City Metro Manila5 to 6 years in the role, former employee
    A good first call center experience that helped me grow professionally and build confidence.
    The good thingsOverall, I had a positive experience at Teleperformance, especially as this was my first BPO/call center job. It helped me develop essential work skills and significantly improved my communication abilities. As a beginner in the BPO industry, this role served as a strong first step into the professional world of business process outsourcing.
    The challengesI did not encounter major challenges during my time with the company, although like any first job, there were normal learning curves as I adjusted to the role and responsibilities.
    4.0
    Customer Service Representative
    May 2026
    Cagayan de Oro Misamis Oriental2 to 3 years in the role, former employee
    It was good and fun at the same time
    The good thingsYou meet wonderful people
    The challengesThe management needs to be improved
    5.0
    Call Center Ageant
    May 2026
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    I work there as technical support and upskilled to billing.
    The good thingsCompetitive salary and friendly environment.
    The challengesFacilities and office equipment.
    Ratings for Teleperformance are shared as-is from employees in line with our community guidelines
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