With over 6 years of experience in the insurance industry, I am an Insurance Data Analyst and Team Lead currently managing operations at SWAK BPO, specializing in streamlining workflows, optimizing efficiency, and ensuring data accuracy in complex insurance document processing, while overseeing communication between brokers, agents, and carriers; leading teams to meet client expectations and service level agreements across a range of coverages, including General Liability, Property, Garage, Inland Marine, Excess, and Workers' Compensation, with a proven track record of improving team performance and maintaining regulatory compliance.The good thingsA positive work environment fostered by strong leadership.
The challengesThe workplace is located a considerable distance from home, making the commute quite long.