Swak BPO Corp.
    (4 reviews)

    Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    51-100

    Primary location

    Unit 7B Philexcel Business Park Clark Park Clark Freeport Zone Pampanga City, National Capital Region 2023
    Swak BPO Corp. is a newly formed foreign owned corporation in the Philippines under Philippine laws that exclusively does outsourcing for other small and medium sized business in the United States.The United States labor market and political environment will surely drive more jobs to outsourcing operations in the years to come as politicians force wage levels up on businesses and overly burdensome labor laws create a never ending environment of litigation from employees.The new corporation was formed to avoid any actual or perceived conflicts of interest. Our primary US business is insurance. Insurance will be one of the primary targets of outsourcing efforts, without proper separation companies would be apprehensive to move jobs to someone they could potentially view as a competitor. The new corporation removes all ties to our insurance business by creating a brand new company that solely does outsourcing with a separate management and sales structure.Our Sub Lease Agreement with Philexcel Business Park commenced on February 29, 2016 concurrent with the issuance of our CORTE with number C2016-034.

    Reviews overview

    5.04 ratings in total
    5
    4
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    2
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    1
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    100%
    Rate salary as high or average
    100%
    Employees recommend this employer to friends

    What’s it like working at Swak BPO Corp.?

    AI summary of recent reviews

    Employees at Swak BPO Corp. appreciate the positive work environment created by strong leadership. They find staff, trainers and managers to be friendly and approachable, willing to assist them. Management is viewed as considerate and focused on helping employees grow.

    Potential challenges include a long commute for some due to the workplace location, a desire for improved annual pay increases, and stress for employees in roles with quotas when trying to meet targets.

    Recent reviews

    5.0
    Business Process Outsourcing Team Leader
    Jan 2025
    Mabalacat City Pampanga7 to 8 years in the role, current employee
    With over 6 years of experience in the insurance industry, I am an Insurance Data Analyst and Team Lead currently managing operations at SWAK BPO, specializing in streamlining workflows, optimizing efficiency, and ensuring data accuracy in complex insurance document processing, while overseeing communication between brokers, agents, and carriers; leading teams to meet client expectations and service level agreements across a range of coverages, including General Liability, Property, Garage, Inland Marine, Excess, and Workers' Compensation, with a proven track record of improving team performance and maintaining regulatory compliance.
    The good thingsA positive work environment fostered by strong leadership.
    The challengesThe workplace is located a considerable distance from home, making the commute quite long.
    5.0
    Data Processing Representative
    Jul 2023
    1 to 2 years in the role, former employee
    Outstanding Onboarding Experience
    The good thingsEveryone is approachable. Staffs, trainers and managers are all friendly and would assist you as much as possible as they can.
    The challengesEverything is good to be honest. If there is anything that everyone would love to improve that would be the annual increase.
    5.0
    Customer Service Representative
    Jun 2022
    Angeles City Pampanga1 to 2 years in the role, current employee
    Non toxic companies.
    The good thingsFriendly people and fixed off.
    The challengesThings are manageable.
    Ratings for Swak BPO Corp. are shared as-is from employees in line with our community guidelines
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