SupportNinja
    (23 reviews)

    Company Reviews

    Working at SupportNinja

    2.923 ratings in total
    5
    7
    4
    2
    3
    2
    2
    6
    1
    6
    70%
    Rate salary as high or average
    48%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(22 ratings)
    Career development
    3.0(22 ratings)
    Benefits & perks
    3.0(22 ratings)
    Management
    2.9(21 ratings)
    Working environment
    3.2(22 ratings)
    Diversity & equal opportunity
    2.3(15 ratings)
    Ratings for SupportNinja are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 23 reviews sorted by most recent
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    3.0
    Customer Service Representative
    Feb 2026
    Quezon City Metro Manila6 to 7 years in the role, former employee
    Low salary, no increase
    The good thingsWork from home set up
    The challengesUnstable account, they could've helped the employees in securing secured LOB
    1.0
    ABC
    Feb 2026
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    TOXIC ENVIRONMENT ESPECIALLY THE TL
    The good thingsNOTHING HERE WILL LEAVE SOON
    The challengesVERY LOW SALARY BASIC IS LOW
    4 people found this helpful
    1.0
    Applicant for Technical Support Specialist II
    Oct 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    AI interviewer that doesn't feel empathy yet requires to possess empathy
    The good thingsHR has done good job of harvesting applications yet they still didn't hire until now when they are just filling up 4 heads among the pool of hundreds of applicants
    The challengesHR has colluded with AI to conduct mock interviews when it is being programmed to fill the checklist and even if 1 skill is missing to the applicant then after the interview you will receive a rejection letter within an hour. What a ridiculous process trusting their tasks to AI that only knows how to eliminate applicants even if the interview goes well and you answered almost every questions. Never ever engage with this company. They are modern gangs of HR scammers. They will lowball the offer yet very demanding with the contract requirement. All to their advantage. You will waste your time for this company.
    11 people found this helpful
    1.0
    Technical Support Role
    Jun 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Avoid this company worst working experienceWorst working experience. Toxic leaders.
    17 people found this helpful
    5.0
    Sr. Order Operations Analyst
    Jun 2025
    Quezon City Metro Manila5 to 6 years in the role, current employee
    Overall, my experience has been good—I’ve been here for 5 years, which shows how much I value the company and the opportunities it offers.
    The good thingsWhat I like most is the supportive culture. Management helps you grow, develop your skills, and get promoted. They truly care about employee welfare and offer great benefits that make you feel valued and motivated.
    The challengesWhat I don’t like is the referral process. We refer people to apply, but they’re not contacted, and there’s no feedback on why. It leaves us and the applicants unsure of what’s happening, which could be improved for better transparency and communication.
    1 person found this helpful
    5.0
    Renewals Specialist
    Apr 2025
    Taguig City Metro Manila2 to 3 years in the role, current employee
    Amazing and people first company
    The good thingsWork life balance and the people
    The challengesSalary increase ,but overall experience was amazing
    2.0
    anonymous
    Apr 2025
    Manila City Metro Manila4 to 5 years in the role, former employee
    No job security and poor offboarding process.
    The good thingsNice employer, good TM/TLs, friendly colleagues.
    The challengesJob security is lacking, even for high performers. The offboarding process is complicated and drawn-out — it may take as long as two months to receive your final paycheck.
    9 people found this helpful
    1.0
    DPA
    Feb 2025
    Taguig City Metro Manila5 to 6 years in the role, current employee
    The work environment is incredibly toxic. The SDMs engage in constant power tripping and seem to value social activities over actual work performance. If you're constantly attending clubbing events or gimmicks, you’ll likely get a high performance review, but if you’re focused on doing your job and not part of the social scene, you’ll be penalized. The performance reviews are unfair and based on personal preferences rather than actual contributions to the company. The lack of professionalism and support makes it a very unhealthy place to work. Do yourself a favor and look elsewhere!
    The good thingsWFH set up and be able to meet a good client.
    The challengesPolitics everywhere.
    15 people found this helpful
    1.0
    Former employee
    Feb 2025
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Terrible and one of the worst company I've encountered. They don't value their people but value for money. Don't waste your time being part of the company or else you will regret it.
    The good thingsFree meals, Great colleagues
    The challengesToxic Management, they don't value your dedication and efforts to work. They are after your KPIs. They just say your position is redundant and terminate you on the spot and say its your last day today without explaining further why your position is redundant they replace you with a multitasking role
    10 people found this helpful
    2.0
    Customer Service Representative
    Dec 2024
    Quezon City Metro Manila
    No annual salary increase ever. They also removed incentives!!!
    The good thingsWork from home set up
    The challengesYou can work on your own with minimal supervision.
    8 people found this helpful
    2.0
    Senior Renewals Manager
    Nov 2024
    Manila City Metro Manila3 to 4 years in the role, former employee
    Below average salary
    The good thingsMy account here was a work-from-home setup
    The challengesThere's no salary increase and they have time doctor.
    4 people found this helpful
    2.0
    Digital Photo Assistant
    Oct 2024
    Quezon City Metro Manila1 to 2 years in the role, former employee
    A toxic environment that can be improved if leadership takes the initiative to foster a positive and harmonious atmosphere within the company.
    The good thingsThe good things? Good compensation. Complimentary food is nice, comfortable rooms.
    The challengesManagers and HR often engage in power trips. HR is often aggressive and lacks empathy toward employees. No salary increase; the position is stagnant.
    2 people found this helpful
    4.0
    Data Encoder
    Sep 2024
    Angeles City Pampanga3 to 4 years in the role, former employee
    My experience at SupportNinja laid the foundation for my BPO career, where I developed essential skills and a strong work ethic in a supportive environment
    The good thingsI am deeply grateful to my first BPO company(SupportNinja) for giving me the chance to enter the industry. This opportunity was the foundation of my professional journey, helping me build essential skills and develop a strong work ethic.
    The challengesI don't see any difficulties with that company. Actually, It is a great company.
    3.0
    Leads
    Jul 2024
    Quezon City Metro Manila1 to 2 years in the role, former employee
    You get what you pay for.
    The good thingsBenefit of working at home.
    The challengesCan't provide access to tools that can be utilized by its employees specifically to Research Analyst role.
    2.0
    Customer Service Representative
    Mar 2024
    Angeles City Pampanga3 to 4 years in the role, former employee
    My experience was generally positive with approachable leadership and manageable workload, but the lack of assistance from the HR team after offboarding left me feeling neglected and without the necessary support, highlighting a crucial gap in post-employment care.
    The good thingsSalary is okay. The CEO, clients, and managers are nice and approachable. Workload is manageable as well.
    The challengesThere are significant delays in processing certain documents after offboarding. I waited two months for my Certificate of Employment (COE) to be issued and was referred to multiple departments for processing. You'll get minimal assistance once you're no longer part of the company.
    4 people found this helpful
    2.0
    Project Manager
    Nov 2023
    Angeles City Pampanga1 to 2 years in the role, former employee
    Management would never respond to your inquiries for offboarding process
    The good thingsHas wfh setup Easy onboarding process
    The challengesLittle to no response from HR Offboarsing process takes too long Unable to claim final pay.
    5 people found this helpful
    5.0
    IT support specialist
    Aug 2023
    1 to 2 years in the role, current employee
    Got a lot of experience and knowledge working in SupportNinja
    The good thingsThe culture and the management pushes you to become much better
    The challengesThere's a lot of opportunities and you will not be bored as they got a lot of events and games with prizes to the employees
    1 person found this helpful
    1.0
    Customer representative
    Jun 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Management will recird you having private conversation
    The good thingsNo good thing has come working here
    The challengesmanagement will record you having private c I'll conversation and circulating it to destroy your reputation. Bad company
    2 people found this helpful
    5.0
    Group leader
    Aug 2022
    Angeles City Pampanga1 to 2 years in the role, current employee
    Ive learned a lot from this job specially ib supervisory and costumer service.
    The good thingsIve learned a lot more in computer works
    The challengesEmployees manner is big trigger to measure my maximum tolerance
    5.0
    Marketing Manager
    May 2022
    Clark Freeport Zone Pampanga1 to 2 years in the role, current employee
    Awesome workplace. Employer of choice.
    The good thingsI love the culture, my team, and our leaders.
    The challengesThe company has a lot of potential because it is on its rapid growth stage.
    5.0
    Recruitment supervisor
    Jul 2018
    current employee
    Challenging and fun working environment.
    The good thingsInternal promotions, fun activities, a lot of development training and other fun stuff.
    The challengesBigger office space.
    5.0
    Customer service representative
    May 2018
    3 to 4 years in the role, current employee
    Great place to develop a career
    The good thingsSupportNinja is growing rapidly and gives stands by the SNI value of improving every day. There is always an opportunity for advancement and I appreciate the up training.
    The challengesFast paced environment.
    4.0
    Director of human resources
    Nov 2016
    Less than 1 year in the role, current employee
    I'm a Ninja
    The good thingsAble to be myself and have a bright future in the company. The environment within management team is a collaborative one that leads to one vision which is success.
    The challengesIt's a start-up but that's why we are in our building foundation stage and we are on to something great here.
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