Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Specialities

    Customer Service, Business Process Outsourcing, Financial, Recruiting, Employee Engagement

    Company size

    101-1,000

    Primary location

    Purok 5 Magatas, Sibulan 6201 Negros Oriental Philippines
    Smiles On Demand by Vervent Philippines is a fast growing BPO, passionate about providing first class customer service, support and sales to our unique clients in Australia, the US, Canada and the UK. Join our expanding team of passionate individuals in an informal yet professional workplace.• Work directly with our clients.• We understand that service excellence is more than just scripts and processes.• Enjoy the freedom to work the way you work best.• Free daily meal.• Attendance & Performance-based Bonus up to 50% paid out monthly.Join the BPO that makes you smile :)

    Gallery photos

    Reviews overview

    3.85 ratings in total
    5
    2
    4
    1
    3
    1
    2
    1
    1
    0
    60%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends

    What’s it like working at Smiles On Demand by Vervent Philippines?

    AI summary of recent reviews

    Employees at Smiles On Demand by Vervent Philippines appreciate the teamwork and camaraderie among colleagues, with everyone willing to help each other. The company offers great incentives and perks that motivate employees to go above and beyond, and there is open and transparent communication with senior members. The company promotes a positive culture through various activities, such as quarterly parties, team building activities, outreach programs, and company pets.

    However, as a growing company, Smiles On Demand is particular about following procedures, which some employees may find challenging. Additionally, some employees feel that there is too much meddling from upper management, which can impact diversity and productivity. One reviewer also expressed concerns with the HR department, although the specifics were not provided.

    Recent reviews

    2.0
    CSR
    Sep 2023
    1 to 2 years in the role, former employee
    Low salary rate, low night differential, holiday pay is questionable. HMO? Hmmm. Well they have in house HMO but I don't know how they process this just ask the employees if they want inhouse HMO.. Lol.
    The good thingsOm's, OP's and other Staff's were great and professional.
    The challenges👍 to managements professionalism. 👎 to HR
    5.0
    Marketing Executive
    Dec 2019
    1 to 2 years in the role, current employee
    Great company, even better workforce!
    The good thingsThe team here at Smiles works together to create amazing results for our clients. With great incentives and perks, we are all motivated to go above and beyond. I have loved my time at Smiles so far. Communication with senior members of the company is always open and transparent.
    The challengesI love everything about this company and cannot recommend it highly enough to my friends.
    5.0
    Employee
    Oct 2019
    3 to 4 years in the role, current employee
    Fun at work!
    The good thingsI enjoy the camaraderie between the employees. From the facilities team, agents, managers up to the owners, everybody is friendly. Everybody is willing to help you. I guess the upper management was able to do this by constantly providing activities that will further forge strong bonds between everybody. Smiles on Demand has quarterly parties, team building activities (almost every month!), outreach programs, pay per view weekends (like the Paquiao pay per view fight), huge TV at the pantry right across the pingpong table, the company dogs (Coco and Smiley) and a lot more that promotes positivity.
    The challengesIt's a growing company so they are very particular when it comes to following procedures. They are very lenient when it comes to enforcing their own policy but very strict in making sure each agent follows their respective accounts procedures which I think is a must for every BPO company. If you're a performer, you can easily climb up the ladder.
    Ratings for Smiles On Demand by Vervent Philippines are shared as-is from employees in line with our community guidelines
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