Fun at work!The good thingsI enjoy the camaraderie between the employees. From the facilities team, agents, managers up to the owners, everybody is friendly. Everybody is willing to help you. I guess the upper management was able to do this by constantly providing activities that will further forge strong bonds between everybody. Smiles on Demand has quarterly parties, team building activities (almost every month!), outreach programs, pay per view weekends (like the Paquiao pay per view fight), huge TV at the pantry right across the pingpong table, the company dogs (Coco and Smiley) and a lot more that promotes positivity.
The challengesIt's a growing company so they are very particular when it comes to following procedures. They are very lenient when it comes to enforcing their own policy but very strict in making sure each agent follows their respective accounts procedures which I think is a must for every BPO company. If you're a performer, you can easily climb up the ladder.