Employees at Qwest BPO appreciate the supportive management that truly helps and supports them, as well as the friendly working environment with accommodating and approachable staff. Working at the company also allows employees to improve their communication skills.
However, there are some potential challenges, such as the graveyard shifts and overtime, although it helps with financial stability. There is an opportunity to enhance employee benefits, as the company currently does not offer an HMO plan, only an in-house refund. Employees have also noted that there could be improvements in addressing employee concerns in a timely manner, and there have been some delays in government contributions, which could be an area for improvement.