Qualfon Philippines, Inc.
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    Qualfon Philippines, Inc.
    (127 reviews)
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    Company Reviews

    Working at Qualfon Philippines, Inc.

    4.1127 ratings in total
    5
    56
    4
    37
    3
    27
    2
    2
    1
    5
    84%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(127 ratings)
    Career development
    3.9(127 ratings)
    Benefits & perks
    3.5(127 ratings)
    Management
    3.5(127 ratings)
    Working environment
    4.0(127 ratings)
    Diversity & equal opportunity
    2.0(2 ratings)
    Ratings for Qualfon Philippines, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 127 reviews sorted by most recent
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    1.0
    Customer Service Representative
    Jul 2024
    Dumaguete City Negros Oriental1 to 2 years in the role, former employee
    Toxic environment
    The good thingsnone so far, not recommendable
    The challengesThey can end your contract right away.
    2.0
    Port Escalations Number Portability Specialist
    Mar 2024
    Dumaguete City Negros Oriental9 to 10 years in the role, current employee
    Friends are for keeps but not the company.
    The good thingsI gained a circle of true friends
    The challengesSALARY IS LOWER than the average compared to other BPO companies in the Province.
    1 person found this helpful
    1.0
    Workforce analyst
    Sep 2023
    Talisay City Cebu
    Worst in terms of Salary increase and career growth.
    The good thingsThe company has a very easy and manageable account.
    The challengesPromotion is based on politics not performance-based.
    1 person found this helpful
    4.0
    Office Assistant
    Sep 2023
    Cebu Central Visayas1 to 2 years in the role, former employee
    Ideal culture. Ideal people. Needs to improve benefits.
    The good thingsQualfon is a good training ground if you are a fresher in the field whether it be under the production or support groups. You will always find a great career movement or progression within the organization. Employees are warm as well. Culture is great!
    The challengesThe pay is kind of "average to low" especially if you're someone who is seasoned already in the profession. PTO policy should be expanded as much as possible for us to enjoy our time off. We hope as well that HMO is expanded though it's free for employees however there's a cost in covering my family.
    1.0
    Customer service representative
    Aug 2023
    Dumaguete City Negros OrientalLess than 1 year in the role, current employee
    Low salary, complicated process and metrics is difficult to meet
    The good thingsFriends environment facility food equipment
    The challengesSalary process metrics staff pantry
    1 person found this helpful
    4.0
    Customer Service Representative
    Aug 2023
    Dumaguete City Negros OrientalLess than 1 year in the role, current employee
    Salary is not worth the stress
    The good thingsShows the meaning of teamwork and camaraderie.
    The challengesHaving to be stressed more than what I'm being paid for.
    3.0
    CSR
    Jun 2023
    Great culture but Low Salary and
    The good thingsManagement are friendly, facilities are just okay. A great place for new and aspiring call center agents
    The challengesSalary - No allowances. you get the same offer even if you're tenured in a call center or a newbie. Transportation - public transpo like jeepneys are very rare in this location. Shuttle service are not reliable esp if you're living outside Manila area. Food - Food in the pantry are very limited and is very expensive. If you go outside of the building there are no convenience store nearby. There's a small carinderia across the building but it is not recommended. HMO - HMO is available on your first day but if you're still on probation you won't be able to use it for checkups and laboratory.
    5.0
    Recruitment supervisor
    Feb 2023
    Best place to work. Flexi schedule for Back Office
    The good thingsFlexi Schedule with Company Service Provided
    The challengesnone so far. Workloads are manageable.
    4.0
    Manager
    Jan 2023
    Dumaguete City Negros Oriental11 to 12 years in the role, current employee
    This company has great values
    The good thingsPeople are everything. This place has great people.
    The challengesThere's doing things the right way, the wrong way, and just doing what your told. There's a bit too much of the latter going on here.
    1.0
    Customer service representative
    Jan 2023
    Cebu City Cebuformer employee
    Probably the worst management I have ever encountered.
    The good thingsNothing really good to say.
    The challengesThe management is awful.
    5.0
    telco
    Sep 2022
    Cebu Central VisayasLess than 1 year in the role, current employee
    Good in developing career but does not provide competitive salary.
    The good thingsVery good management, friendly environment and the company really helps on your progress towards your skills in every opportunities they see. Very fast progress as well with regards to positions and development yet very high standards which is good!
    The challengesA very high standard company BUT DOES NOT HAVE COMPETITIVE SALARY :(
    5.0
    Customer service representative
    Sep 2022
    Dumaguete City Negros Oriental3 to 4 years in the role, former employee
    Excellent management
    The good thingsGood service delivery
    The challengesAssisting customers and other concerns
    4.0
    Customer service representative
    Apr 2022
    Dumaguete City Negros OrientalLess than 1 year in the role, former employee
    My work experience in Qualfon was fantastic.
    The good thingsI have experienced earning big salary.
    The challengesIt does not offer permanent work from home that I prefer.
    5.0
    Operations
    Feb 2022
    11 to 12 years in the role, former employee
    Great experience with the company
    The good thingsGreat experience with the company
    The challengesSalary is not competitive
    5.0
    Quality assurance analyst
    Jan 2022
    Dumaguete City Negros Oriental7 to 8 years in the role, current employee
    Awesome and always keep us updated on new job opportunities
    The good thingsAlways updated on available jobs
    The challengesHandling different individuals with different persoalities
    5.0
    Customer representative
    Jan 2022
    Dumaguete City Negros Oriental5 to 6 years in the role, former employee
    Needs more improvement
    The good thingsThey will cater to you properly and help you grow.
    The challengesNeed to compensate employees much better.
    4.0
    Customer service representative
    Jan 2022
    7 to 8 years in the role, former employee
    Qualfon was my steppingstone towards BPO industry
    The good thingsIt burst my confidence towards communication and it builds my up learning on how to deal with customers.
    The challengesBuilding growth career become my challenge.
    1.0
    IT staff
    Dec 2021
    Less than 1 year in the role, former employee
    Have strong ethic and willing to work as a team
    The good thingsin my past work experience, I'm very generous to my work and honest
    The challengesTroubleshoot the hardware and software in computers
    5.0
    CSR
    Sep 2021
    Great career-growth opportunity especially for undergrads and fresh grads
    The good thingsIncentives, team buildings, trainings, leaders, system
    The challengesTime Flexibility is limited especially for working students
    5.0
    Technical support
    Aug 2021
    Cebu City Cebu3 to 4 years in the role, current employee
    Good in terms of work environment
    The good thingsEnvironment is very very good
    The challengeschanging of the supervisor every month.
    5.0
    Customer service representative
    Jun 2021
    Cebu City Cebu5 to 6 years in the role, former employee
    It was great! I love how the staffs especially the supervisors help their team members excel and do their job well.
    The good thingsThey help and not discriminate.
    The challengesI couldn't think of anything.
    5.0
    CSR
    May 2021
    Qualfone hiring process was great.
    The good thingsEmployers are highly professional and knowledgeable.
    The challengesThey really are uneasy when it comes to interview
    4.0
    CSR
    Apr 2021
    3 year in this company was fun.
    The good thingsI was fortunate to be part of an excellent team lead.
    The challengesI was having hard time requesting for a Vacation Leave since spot are always full and call volume was mostly high.
    3.0
    Customer service
    Mar 2021
    3 to 4 years in the role, former employee
    This company is good for new comers and you will gain confident on your self
    The good thingsHealth benefit and it comes in the salary quite low for the 2 accounts.
    The challengesChallenging? 2 account, that's challenges!!!
    4.0
    Customer service representative
    Mar 2021
    Great Company and Good Working Culture
    The good thingsVery Good Support Personnel. Very nice people willing to help resolve unfamiliar client problems for beginners.
    The challengesIndividual challenges to meet call metrics required is difficult especially handling client calls unfamiliar with their product.
    5.0
    Accountant
    Mar 2021
    Cebu Central VisayasLess than 1 year in the role, current employee
    A Good company that is very considerate
    The good thingsWorking environment, good Boss, Work from home setup due to pandemic, Flexi time
    The challengesNew Shared Service that needs more Process Improvement
    3.0
    customer service
    Jan 2021
    Manila City Metro Manila1 to 2 years in the role, current employee
    easy to hire for a job
    The good thingsGood Management , care
    The challengesNo appraisal , less incentives
    4.0
    Customer service rep
    Aug 2020
    Good environment, friendly co-employees.
    The good thingsWorking with friends are good but it depends if you are competing with each other.
    The challengesMake sales to improve your status and always speak in english to improve your communication skills.
    4.0
    Any
    Aug 2020
    Less than 1 year in the role, current employee
    No experience to any company
    The good thingsI enjoy you campany because . Your campany is improve my skills. I think your campany is compostable
    The challengesThe chalage work in this campany is the work hard and place of work . Travel and. Other deficult
    5.0
    CSR
    Jul 2020
    7 to 8 years in the role, former employee
    Interesting and exciting
    The good thingsIts a friendly environment, lots of things to learn, and its a lifetime experience.
    The challengesYou will be dealing with people from another side of the planet. People with different characters.
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    Reviews by location
    Cebu City CebuDumaguete City Negros OrientalManila City Metro ManilaTalisay City Cebu