Company Profile

    Company overview

    Company size

    More than 10,000

    Primary location

    LinkSy Building 1, North National Highway, Bantayan, Dumaguete City, Negros Oriental
    About QualfonQualfon is a mission-driven company and a global provider of contact center services, integrated marketing solutions and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon has approximately 14,000 employees in 27 locations with 18 in the United States, four in the Philippines, two in Guyana, one in Mexico, one in Costa Rica and one in India.Our MissionIt all starts with our mission. Qualfon’s mission is to help as many people as possible pursue their total vocation – as individuals and as members of society – by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients. Be the best and make each person’s life better.The second half of that mission begins with our people; with what matters to our employees. Aside from the work-related items like good compensation, a solid career path, excellent training and a good work environment, Qualfon’s @work programs focus on your well-being, personal health, faith, family and helping the community. With our focus on improving the lives of our employees, our agent and leadership tenure is typically twice the industry average.

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    Reviews overview

    4.1127 ratings in total
    5
    56
    4
    37
    3
    27
    2
    2
    1
    5
    84%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends

    What’s it like working at Qualfon Philippines, Inc.?

    AI summary of recent reviews

    Employees at Qualfon Philippines appreciated the friendly environment and supportive colleagues, as well as the learning opportunities provided to develop their skills. Some reviewers also praised the supportive management who offered guidance and opportunities for growth.

    However, there were concerns raised about the lower compensation compared to industry standards, with some feeling underpaid for their roles. Work-life balance was also a challenge for several employees, with limited time off and inflexible schedules, particularly for those with other commitments. Additionally, some felt that career progression was not always based on merit, with promotions sometimes influenced by factors other than performance.

    Recent reviews

    1.0
    Customer Service Representative
    Jul 2024
    Dumaguete City Negros Oriental1 to 2 years in the role, former employee
    Toxic environment
    The good thingsnone so far, not recommendable
    The challengesThey can end your contract right away.
    2.0
    Port Escalations Number Portability Specialist
    Mar 2024
    Dumaguete City Negros Oriental9 to 10 years in the role, current employee
    Friends are for keeps but not the company.
    The good thingsI gained a circle of true friends
    The challengesSALARY IS LOWER than the average compared to other BPO companies in the Province.
    1.0
    Workforce analyst
    Sep 2023
    Talisay City Cebu
    Worst in terms of Salary increase and career growth.
    The good thingsThe company has a very easy and manageable account.
    The challengesPromotion is based on politics not performance-based.
    Ratings for Qualfon Philippines, Inc. are shared as-is from employees in line with our community guidelines
    Find out more about working at Qualfon Philippines, Inc.. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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