(184 reviews)

Company Profile

Company overview

Website

PLDT Inc

Industry

Telecommunications & Internet Service Providers

Company size

1,001-5,000

Primary location

Recruitment Hub: PLDT Innolab Building, Boni Avenue, Mandaluyong City Main Office: PLDT Ramon Cojuanco Building (RCB), Dela Rosa Street, Makati, 1229 Metro Manila Makati Office / Clinic: PLDT Makati General Office (MGO), Dela Rosa Street, Legazpi Village, San Lorenzo, Makati

Join PLDT and Experience a Career Like Never Before!PLDT is the leading telecommunications and digital services provider in the Philippines. Through its principal business groups – fixed line, wireless and others – PLDT offers a wide range of telecommunications and digital services across the Philippines’ most extensive fiber optic backbone, and fixed line and cellular networks.Our vision is to lead and inspire Filipinos to create a better tomorrow while our mission is to empower Filipinos everywhere with customer-focused digital innovations that unlock and share their infinite potential. It's all part of PLDT's culture of innovation to bring its operations to world-class standards and become the best telecommunications company in the region.PLDT is the largest and most diversified telecommunications company in the Philippines. Notwithstanding the many technological changes that PLDT will encounter in the future, one thing will remain steadfast - its commitment to serving the nation and providing communications solutions to Filipinos. Today, PLDT leads the wireless race, dominates the landline domain, operates the premiere satellite company, and has raced to the #1 position in the Internet world, both broadband and narrow band. No doubt, PLDT is set to conquer whatever the future holds for the telecommunications industry.PLDT is listed on the Philippine Stock Exchange (PSE : TEL) and its American Depositary Shares are listed on the New York Stock Exchange (NYSE:PHI). PLDT has one of the largest market capitalizations among Philippine-listed companies.ValuesDeliver awesome customer experiencesTake care of our peopleCollaborate to winFast is better than perfectMalasakitHumility to listen and learn

Gallery photos

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Reviews overview

4.4184 ratings in total

5

116

4

34

3

25

2

4

1

5

81%

Rate salary as high or average

80%

Employees recommend this employer to friends

What’s it like working at PLDT Inc?

AI summary of recent reviews

PLDT Inc offers its employees a strong foundation for professional growth with comprehensive benefits, including competitive salaries, yearly increases, and excellent medical coverage. The company provides valuable learning opportunities and maintains a positive workplace atmosphere with supportive colleagues. Employees appreciate the career advancement opportunities and the chance to develop their skills in the telecommunications industry.

However, employees face certain challenges, including frequent strategy changes and management decisions that can impact organisational efficiency. There are concerns about resource allocation and workload distribution across departments, while customer-facing staff often deal with high-pressure situations. Some employees also note that traditional systems and practices can sometimes limit operational effectiveness.

Recent reviews

3.0

Manager

Oct 2025

Makati City Metro Manila4 to 5 years in the role, current employee

For a tech company, not advanced and still stuck in old ways.

The good thingsBonuses, yearly increase, the allowances.

The challengesDirections and strategy change too much to the point that the org looks confused and a lot of time, projects, etc. get wasted in the process. Bad management of funds and human resources - seems some departments are understaffed while some are over. Leadership programs need serious uplift - some get promoted out of tenure and no development or growth for these people once promoted (which translates to bad management and you can't remove these people anymore)

5.0

Customer Service Representative

Aug 2025

Makati City Metro ManilaLess than 1 year in the role, former employee

Proactive Customer Service Representative – Sales Department at PLDT, specializing in promoting and selling telecommunications products and services, processing new accounts, and assisting clients with inquiries and service upgrades. Successfully met and exceeded sales targets by delivering personalized solutions, building strong customer relationships, and maintaining up-to-date knowledge of products and promotions.

The good thingsOne of the best things about working at SMDC was the strong brand reputation and high demand for its projects, which made it easier to connect with clients and close deals. The company also provided excellent training, marketing support, and a collaborative work environment that helped me grow my sales skills and achieve my targets.

The challengesOne of the key challenges at PLDT was meeting sales targets in a highly competitive telecommunications market, which required constant prospecting, persuasive communication, and handling customer objections. The role also involved keeping up with frequent product updates and promotions, which demanded quick learning and adaptability to provide accurate information to clients. These challenges helped me improve my sales techniques, product knowledge, and ability to perform under pressure.

4.0

Sales and Customer Service

Jan 2025

Catmon Malolos City Bulacan3 to 4 years in the role, former employee

Dedicated and customer-focused Sales and Customer Service Associate with a proven track record of delivering personalized solutions and exceeding sales targets. Experienced in addressing customer inquiries, resolving technical issues, and maintaining high levels of customer satisfaction. Skilled in effective communication, problem-solving, and maintaining strong relationships with clients to meet their unique needs. Adaptable to dynamic environments, ensuring seamless service delivery and support. Committed to continuous improvement and contributing to the success of the team and the organization.

The good thingsWhat I liked most about this job was connecting with diverse customers, providing personalized solutions, and helping them stay connected while honing my communication, sales, and problem-solving skills in a dynamic and rewarding environment.

The challenges What I liked least about this job was handling irate customers with issues beyond my control, such as service outages or delays, as it limited my ability to provide immediate solutions despite my commitment to customer satisfaction.

Ratings for PLDT Inc are shared as-is from employees in line with our community guidelines

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