Proactive Customer Service Representative – Sales Department at PLDT, specializing in promoting and selling telecommunications products and services, processing new accounts, and assisting clients with inquiries and service upgrades. Successfully met and exceeded sales targets by delivering personalized solutions, building strong customer relationships, and maintaining up-to-date knowledge of products and promotions.The good thingsOne of the best things about working at SMDC was the strong brand reputation and high demand for its projects, which made it easier to connect with clients and close deals. The company also provided excellent training, marketing support, and a collaborative work environment that helped me grow my sales skills and achieve my targets.
The challengesOne of the key challenges at PLDT was meeting sales targets in a highly competitive telecommunications market, which required constant prospecting, persuasive communication, and handling customer objections. The role also involved keeping up with frequent product updates and promotions, which demanded quick learning and adaptability to provide accurate information to clients. These challenges helped me improve my sales techniques, product knowledge, and ability to perform under pressure.