Pilipinas Teleserv Inc.
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    Pilipinas Teleserv Inc.
    (32 reviews)
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    Company Reviews

    Working at Pilipinas Teleserv Inc.

    3.932 ratings in total
    5
    12
    4
    10
    3
    6
    2
    4
    1
    0
    69%
    Rate salary as high or average
    84%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(32 ratings)
    Career development
    3.4(32 ratings)
    Benefits & perks
    3.0(32 ratings)
    Management
    3.4(32 ratings)
    Working environment
    3.7(32 ratings)
    Ratings for Pilipinas Teleserv Inc. are shared as-is from employees in line with our community guidelines

    reviews

    Showing 10 reviews for Manila City Metro Manila
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    5.0
    Customer care service
    Sep 2022
    Quiapo Manila City Metro ManilaLess than 1 year in the role, former employee
    The company are absolutely know the need of their employees
    The good thingsI enjoy working as a team. Every day is challenging but the team always their to support you.
    The challengesLow salary. If you are single, you can sustain yourself by the salary but if you have a family it is not enough.
    5.0
    Customer Experience
    Mar 2022
    Manila City Metro Manila11 to 12 years in the role, current employee
    Great customer experience normally for fresh graduates
    The good thingsPleasant working environment. Plenty options going to work. Good and pleasant colleagues. Friendly and acccommodating co workers
    The challengesDifficult to get a vacation request. Promotion is not open to all people,only appointed. Poor in giving incentives. Poor in giving benefits
    4.0
    Customer service officer
    Feb 2022
    Manila City Metro Manila3 to 4 years in the role, current employee
    Educate the clients on how to process benefits under our account, assisting them by providing resolution to their problem and endorsing complaints to the concerned department for fastest transaction.
    The good thingsI enjoyed the schedule as well as the easiest transportation going to work.
    The challengesBenefits of using leaves, low compensation and no career growth.
    3.0
    Service manager
    Jan 2022
    Manila City Metro Manila
    A stepping stone but not for good
    The good thingsI enjoyed the people I worked with but not so much with the management/HR team.
    The challengesI enjoyed the people I worked with but not so much with the management/HR team.
    3.0
    Service Helpdesk
    Aug 2021
    Manila City Metro ManilaLess than 1 year in the role, current employee
    Good working environment
    The good thingsThe working environment is fine.
    The challengesHow to handle an irate client.
    2.0
    CCO
    Jul 2021
    Manila City Metro ManilaLess than 1 year in the role, current employee
    Exhausted and low salary
    The good thingsJust the colleagues.
    The challengesAside from 1 day off per week, low salary, the shifting schedule and also the benefits.
    5.0
    Customer care
    Jun 2021
    Manila City Metro Manila1 to 2 years in the role, former employee
    This company make us like a family.
    The good thingsVery nice environment and also nice people to work with.
    The challengesNone, I love working here. But due to Pandemic some of us need to resign for our own risk.
    3.0
    Customer Care Officer
    Mar 2021
    Manila City Metro Manila11 to 12 years in the role, former employee
    I've been with the company for 11 years. If it's not due to the financial crisis maybe I'll still stay with the company.I can say this is a good training background for the newbies but there's no career growth.
    The good thingsThe account is easy and my relationship with my superiors and co-agents is great.We really treat each other as family. Even though the salary is low, I did not experienced to be so stressed compare in handling an international account.
    The challengesNo regularization,even how many years you've spent with the company, not unless you will be promoted. They are just renewing the contract every year.
    4.0
    Customer care
    Feb 2021
    Quiapo Manila City Metro ManilaLess than 1 year in the role, current employee
    Its always a learning day
    The good thingsSupportive team leaders, Scheduled breaks
    The challengesPeople retention; Better sleeping lounge;
    5.0
    Customer Care Officer
    Jun 2019
    Quiapo Manila City Metro ManilaLess than 1 year in the role, current employee
    It gives you a high quality of training experience also they let you discover on how you handle the customers and guide you to become a better version of your self
    The good thingsThe good thing about the company is they let you handle a problem and then they give you time to discover on how you solve it then guide you if there’s something you should know on how to improve your skills in customer service
    The challengesThe challenges working for this company is you should build a back up plan once the strategy you prepare is nit effective and also as long as you can handle the clients problem you need to avoid bothering you supervisors about it. Because of that you may improve your communication skills and handling clients concern and reach expectations
    1 person found this helpful
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