Pilipinas Teleserv Inc.
Write a review
    Pilipinas Teleserv Inc.
    (32 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Pilipinas Teleserv Inc.

    3.932 ratings in total
    5
    12
    4
    10
    3
    6
    2
    4
    1
    0
    69%
    Rate salary as high or average
    84%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(32 ratings)
    Career development
    3.4(32 ratings)
    Benefits & perks
    3.0(32 ratings)
    Management
    3.4(32 ratings)
    Working environment
    3.7(32 ratings)
    Ratings for Pilipinas Teleserv Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 32 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Customer Care Officer
    Mar 2023
    3 to 4 years in the role, former employee
    A good company to start with
    The good thingsEnvironment is good. Training is rigorous depending on the target campaign. Reasonable salary. HR is superb handling employee benefits etc.
    The challengesThe area is not what you would expect from an IT/BPO company but honestly who cares nowadays right? Just be happy and do your job very well.
    5.0
    Customer care service
    Sep 2022
    Quiapo Manila City Metro ManilaLess than 1 year in the role, former employee
    The company are absolutely know the need of their employees
    The good thingsI enjoy working as a team. Every day is challenging but the team always their to support you.
    The challengesLow salary. If you are single, you can sustain yourself by the salary but if you have a family it is not enough.
    5.0
    Customer Experience
    Mar 2022
    Manila City Metro Manila11 to 12 years in the role, current employee
    Great customer experience normally for fresh graduates
    The good thingsPleasant working environment. Plenty options going to work. Good and pleasant colleagues. Friendly and acccommodating co workers
    The challengesDifficult to get a vacation request. Promotion is not open to all people,only appointed. Poor in giving incentives. Poor in giving benefits
    4.0
    Customer service officer
    Feb 2022
    Manila City Metro Manila3 to 4 years in the role, current employee
    Educate the clients on how to process benefits under our account, assisting them by providing resolution to their problem and endorsing complaints to the concerned department for fastest transaction.
    The good thingsI enjoyed the schedule as well as the easiest transportation going to work.
    The challengesBenefits of using leaves, low compensation and no career growth.
    3.0
    Service manager
    Jan 2022
    Manila City Metro Manila
    A stepping stone but not for good
    The good thingsI enjoyed the people I worked with but not so much with the management/HR team.
    The challengesI enjoyed the people I worked with but not so much with the management/HR team.
    4.0
    Service desk analyst
    Nov 2021
    Less than 1 year in the role, current employee
    Good environment , competitive salary, graveyard schedule , co-workers and supervisor are friendly
    The good thingsEnvironment and co-workers are friendly , also all supervisor
    The challengesTransportation to our home
    3.0
    Service Helpdesk
    Aug 2021
    Manila City Metro ManilaLess than 1 year in the role, current employee
    Good working environment
    The good thingsThe working environment is fine.
    The challengesHow to handle an irate client.
    2.0
    CCO
    Jul 2021
    Manila City Metro ManilaLess than 1 year in the role, current employee
    Exhausted and low salary
    The good thingsJust the colleagues.
    The challengesAside from 1 day off per week, low salary, the shifting schedule and also the benefits.
    5.0
    Customer care
    Jun 2021
    Manila City Metro Manila1 to 2 years in the role, former employee
    This company make us like a family.
    The good thingsVery nice environment and also nice people to work with.
    The challengesNone, I love working here. But due to Pandemic some of us need to resign for our own risk.
    4.0
    Customer service officer
    May 2021
    Its okay, able to sustain everyday necessity.
    The good thingsPeople are very pleasant and very kind. Helping each other always.
    The challengesIrate callers and continues changes in process of the account.
    3.0
    Customer Care Officer
    Mar 2021
    Manila City Metro Manila11 to 12 years in the role, former employee
    I've been with the company for 11 years. If it's not due to the financial crisis maybe I'll still stay with the company.I can say this is a good training background for the newbies but there's no career growth.
    The good thingsThe account is easy and my relationship with my superiors and co-agents is great.We really treat each other as family. Even though the salary is low, I did not experienced to be so stressed compare in handling an international account.
    The challengesNo regularization,even how many years you've spent with the company, not unless you will be promoted. They are just renewing the contract every year.
    4.0
    Customer care
    Feb 2021
    Quiapo Manila City Metro ManilaLess than 1 year in the role, current employee
    Its always a learning day
    The good thingsSupportive team leaders, Scheduled breaks
    The challengesPeople retention; Better sleeping lounge;
    5.0
    Customer service officer
    Jan 2021
    Caloocan City Metro Manila3 to 4 years in the role, former employee
    Good for newbie in BPO industry
    The good thingsThey are strict especially in punctuality of their employees and you will bring this attitude in your next job.
    The challengesThe challenge is to execute the service that your customer wanted to have thru phone calls.
    5.0
    Customer Care Officer
    Jun 2020
    1 to 2 years in the role, former employee
    Best company even management
    The good thingsWork place Management Co-workers Officers Comfortable work place
    The challengesNone because it is near in LRT and very safe to travel back and forth
    2.0
    Customer care representative
    May 2020
    Less than 1 year in the role, former employee
    Not very good, all of the commanders are mean
    The good thingsThe coffee is good and the food
    The challengesEverything, calls, salary, computers.
    3.0
    Customer Care Officer
    Aug 2019
    9 to 10 years in the role, current employee
    I was able to gained more confidence in all aspects.
    The good thingsGaining experience in all aspects of work.Work with different level of people.Able to work with minimal supervision.
    The challengesPeople are down to earth easy to get along with.
    5.0
    Customer care representative
    Jul 2019
    3 to 4 years in the role, former employee
    Second Home
    The good thingsFor four years that I am part of Pilipinas Teleserv, what I really love is the friendship that I had with my colleagues. Working everyday is not hard even we had a toxic day due to long ques. We still manage to smile.
    The challengesChallenges? I think reaching each teams goal is not a challenge since we are all game and active
    5.0
    Customer Care Officer
    Jun 2019
    Quiapo Manila City Metro ManilaLess than 1 year in the role, current employee
    It gives you a high quality of training experience also they let you discover on how you handle the customers and guide you to become a better version of your self
    The good thingsThe good thing about the company is they let you handle a problem and then they give you time to discover on how you solve it then guide you if there’s something you should know on how to improve your skills in customer service
    The challengesThe challenges working for this company is you should build a back up plan once the strategy you prepare is nit effective and also as long as you can handle the clients problem you need to avoid bothering you supervisors about it. Because of that you may improve your communication skills and handling clients concern and reach expectations
    1 person found this helpful
    3.0
    Customer care representative
    Jun 2019
    Enjoy with stress but good people
    The good thingsGood environment and people
    The challengesChanges for the provided details. Updating every now and then.
    2.0
    Customer Care Officer
    Apr 2019
    5 to 6 years in the role, former employee
    Slow career growth
    The good thingsGood working environment, friendly co-workers.
    The challengesLack of manpower, no INCREASE OF SALARY no matter how long you stay in the company, NO REGULARIZATION FOR THE AGENT.
    5.0
    Customer care representative
    May 2018
    Less than 1 year in the role, current employee
    Competitive Salary and Good Environment to work
    The good thingsCompetitive Salary and Good Environment to work, Give extra curricular activities that enjoyed by the employee :)
    The challengesHandling different type of personalty and how to communicate to them .
    1 person found this helpful
    2.0
    IT
    Apr 2018
    1 to 2 years in the role, former employee
    In between good and bad
    The good thingsFriendly Co-IT's, Agents
    The challengesBosses, Heads, Managers
    4.0
    Customer care representative
    Mar 2017
    Caloocan City Metro ManilaLess than 1 year in the role, former employee
    short but fun
    The good thingsthe best thing is the workmates
    The challengesthe schedule nothing more
    1 person found this helpful
    5.0
    Customer care
    Feb 2017
    3 to 4 years in the role, current employee
    Well working in this company will make you an excellent Customer Service Representative because they gives quality training, they love their people.
    The good thingsThey treat you as a family.
    The challengesShifting Schedule, because you're schedule will be change quickly.
    1 person found this helpful
    4.0
    IT staff
    Feb 2017
    1 to 2 years in the role, former employee
    Inhance my skills.
    The good thingsMy co-workers, they are friendly and helping for what problems that we are incountered. Exchange knowledge so we can fix immediately of our concern and team work
    The challengesAttend concerns. Troubleshooting PC. Networking.
    4.0
    customer care officer
    Nov 2016
    3 to 4 years in the role, former employee
    it's enyoyable to work there.
    The good thingsEasy accounts and good co workers
    The challengesThe salary.
    1 person found this helpful
    4.0
    Customer Care Officer
    Nov 2016
    3 to 4 years in the role, former employee
    Its a service customer representative
    The good thingsThey recognize the skills and ability of each employee.
    The challengesNeed to meet the set standards.
    4.0
    NSO- CCO
    May 2016
    3 to 4 years in the role, former employee
    It was a good experience to be in this company.
    The good thingsI enjoyed the people here. They are very friendly.
    The challengesI enjoyed talking to different kinds of individual who comes from different walks of life.
    4.0
    Customer Care Officer
    Jul 2015
    1 to 2 years in the role, former employee
    Working experience counts.
    The good thingsI enjoy true people and supportive colueges. The best is thing is I Iearned to be more confident in customer service.
    The challengesMade me more confident to deal or pacify irate customers.
    5.0
    Customer Care Officer
    Jul 2015
    7 to 8 years in the role, current employee
    At the heart of Manila
    The good thingsThe work place is really nice because its located in Manila and the people are really nice specially Admins. Majority of the accounts are local so mostly we are all morning shifts which everybody love and if you are in graveyard shift there's a service car to pick you up. They're very hands on when it comes to training the employees we have very hardworking trainers and very nice working stations
    The challengesThe only challenge here is that the company is very strict when it comes to attendance. If you're gonna be late or absent the next day you have to advice 4 hours before your shift. But good thing here is the are giving rewards to those employees who has perfect attendance for a month. Its quite challenging for me but it really help me to be punctual and i thank them for that.
    3 people found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Caloocan City Metro ManilaManila City Metro Manila