Petsure Services Inc.
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    Petsure Services Inc.
    (18 reviews)
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    Company Reviews

    Working at Petsure Services Inc.

    3.318 ratings in total
    5
    5
    4
    4
    3
    3
    2
    3
    1
    3
    61%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(17 ratings)
    Career development
    2.8(17 ratings)
    Benefits & perks
    3.3(17 ratings)
    Management
    2.7(17 ratings)
    Working environment
    3.4(17 ratings)
    Diversity & equal opportunity
    1.5(2 ratings)
    Ratings for Petsure Services Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 18 reviews sorted by most recent
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    2.0
    Customer Support Officer
    Mar 2026
    E Rodriguez Quezon City Metro Manila4 to 5 years in the role, former employee
    Will not come back because of the poor management
    The good thingsWork-life balance since it’s a day shift
    The challengesThe management and how the managers handles issues
    1 person found this helpful
    2.0
    Customer Service Support Specialist
    Sep 2025
    Quezon City Metro Manila5 to 6 years in the role, current employee
    After years of dedication, I feel it’s best to move on and find a company that truly values employees, offers fair pay, and real growth opportunities.
    The good things30 paid leave credits / Family like culture / Shuttle Service / 14 month pay
    The challengesI’ve been with the company for over X years. It was a great place to work at first, but the environment has become toxic over time. There’s little chance for career growth. Skilled agents are given higher-level tasks only temporarily and then moved back with no clear path for promotion. Even as a strong performer, tenured employees like me don’t get recognized or rewarded. The company often changes targets, making them hard to reach, which leads to lower annual increases. They say salaries are market-aligned? Hey, loyal agents are still underpaid compared to less-performing new hires. Plus ₱500 transpo allowance doesn’t go far with today’s costs! While they offer a WFH setup, there’s no internet allowance provided. They hold FGDs claiming to listen to employee feedback, but it often feels like the concerns are ignored. Petsure offers poor work-life balance and is no longer a great place to work :(
    8 people found this helpful
    1.0
    CSO
    May 2025
    Quezon City Metro Manila2 to 3 years in the role, former employee
    Unfortunately, this was not a great place to work. There was poor communication, inconsistent management, and little to no support for career development. Employee feedback often went unheard, and there was a noticeable lack of appreciation for hard work. The work environment felt more draining than motivating. I wouldn’t recommend it to anyone looking for long-term growth or a healthy workplace culture.
    The good thingsDayshift.. that's all
    The challengesUnfortunately, my experience wasn’t what I expected. Communication was poor, and it often felt like concerns or feedback were ignored. There was a noticeable lack of support from management, which made it difficult to grow or feel valued in the role.
    9 people found this helpful
    5.0
    Data encoder
    Aug 2021
    Good industry to start for fresh graduates.
    The good thingsGood working environment, can easily get friends with colleagues, with competitive salary for starters.
    The challengesLess benefits for contractual employment.
    1 person found this helpful
    1.0
    Assessor
    Mar 2021
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    Great at first but toxic environment towards the end
    The good thingsMet great minded people. Food and transpo allowance. 14th month pay. Annual leave.
    The challengesPolitics within the management. Overworked employees. Unrealistic targets. OTTY. No work life balance.
    4 people found this helpful
    4.0
    Assessor
    May 2020
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Working here is a good experience
    The good thingsThe work environment and the employees are decent
    The challengesTravel time can be a hassle. Food is not always good.
    2 people found this helpful
    4.0
    CSO
    Apr 2020
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    Nice Pawsome Company
    The good thingsFree Meal, morning shift
    The challengesscore cards score cards
    2 people found this helpful
    4.0
    Claims analyst
    Oct 2019
    Less than 1 year in the role, former employee
    A Great Start
    The good thingsThe free food, correct amount paid, day-shift, weekends off
    The challengesSystem issues, unreasonable site target, unapproachable support, training needs to be improved, Day one hmo was not provided. Non guaranteed regularization. Overworked employees, no over-time pay.
    4 people found this helpful
    5.0
    Claims processor
    Sep 2019
    challenging experience
    The good thingswith good benefits
    The challengesworking with officers
    1 person found this helpful
    1.0
    Assessor
    Jul 2019
    5 to 6 years in the role, current employee
    No career growth
    The good thingsFree meals and 14th month pay
    The challengesNo growth, poor management, inconsistency of external hires (managers)
    3.0
    Data analyst
    Jul 2019
    1 to 2 years in the role, former employee
    Good start up company
    The good thingsThe people and environment are great
    The challengesForgets what is written on the contract. I have to wait for the backpay for a long time, even though they have given a date
    2 people found this helpful
    4.0
    Team lead
    May 2019
    5 to 6 years in the role, current employee
    I have achieved career growth!
    The good thingsEveryone is open for feedback! Leaders are motivator and I love the family culture among colleagues. They groomed me from clerical job, customer service into leading a team!
    The challengesBeing a start-up, they are continuously building structure in improving process, KPI's and trainings.
    1 person found this helpful
    5.0
    Anonymous
    Apr 2019
    Less than 1 year in the role, current employee
    The company provide salary package that is above the market. Work-life balance is guaranteed! Nice people- from the entry level to managers.
    The good thingsGreat working environment and compensation package.
    The challengesIt's a growing company and there a lot of things that need to be done and develop.
    4 people found this helpful
    5.0
    Support
    Mar 2019
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, current employee
    Great culture with above-market benefits package!
    The good thingsCulture is awesome -- work-life balance is LEGIT. Everyone is nice and is helpful. Company is growing and new roles for employees' career growth! Lateral movements and promotions within the organisation can also be seen. Benefits, on the other hand, are above market. Guaranteed bonuses, performance incentives and travel opportunities to Australia! Free breakfast and meal is also very helpful especially that it can be pricey in BGC.
    The challengesThere were some but they make it a point that they hear also the people by asking them on what the problem is.
    1 person found this helpful
    5.0
    subject matter expert
    Mar 2019
    1 to 2 years in the role, former employee
    this company is super awesome! it is growing along with people, alot of opportunities and great career!
    The good thingsaside from the VERY competetive compensation package they offer, highlight really is..you work hard and they will reward you.
    The challengesnothing really. you just gotta love what you do and keep the hard work!
    1 person found this helpful
    3.0
    Anonymous
    Sep 2017
    Review
    The good thingsFree lunch
    The challengesConsistency
    3 people found this helpful
    2.0
    CSO
    Aug 2017
    Overall Feedback
    The good thingsDayshift, that's all!
    The challengesScorecards changes every now and then. It even changes and applied without it being cascaded to everyone. Full of favoritism. Medical insurance is not worth it, you'll be paying more than what you will get in return. A waste of money. Everything is taxable, even the 500.00 transpo allowance.
    10 people found this helpful
    3.0
    Customer care representative
    Jul 2017
    1 to 2 years in the role, former employee
    Not as enjoyable as before.
    The good thingsThe people are all nice.
    The challengesManagement
    9 people found this helpful
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    Quezon City Metro ManilaTaguig City Metro Manila