(18 reviews)

Company Profile

Company overview

Website

Petsure Services Inc.

Industry

Specialty Retail

Company size

101-1,000

Primary location

10F Accralaw Tower 2nd Avenue corner 30th Street BGC, Taguig

PetSure Services Incorporated (PSI) is an insurance contact center and claims operation located in the Philippines since 2014.PSI is jointly owned by Insurance Support Services International (ISSI) Corporation in the Philippines and PetSure in Australia.In the Philippines, we are the largest employer of veterinarians in the BPO industry.We envision ourselves to be the most trusted and most innovative pet insurance support services brand while upholding our core values: Uprightness, Professionalism and Simplicity.

Jobs at Petsure Services Inc.

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Senior Full Stack Software Developers

at Petsure Services Inc.

Quezon City, Metro Manila

rive full-stack development and modernization of PetSure’s tech platforms using .NET Core; foster innovation, collaborate globally, and mentor peers.

classification: Information & Communication TechnologyInformation & Communication Technology

1d ago

Senior Full Stack Software Developers

at Petsure Services Inc.

Quezon City, Metro Manila

rive full-stack development and modernization of PetSure’s tech platforms using .NET Core; foster innovation, collaborate globally, and mentor peers.

classification: Information & Communication TechnologyInformation & Communication Technology

29d ago

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Reviews overview

3.318 ratings in total

5

4

3

2

3

1

3

61%

Rate salary as high or average

56%

Employees recommend this employer to friends

What’s it like working at Petsure Services Inc.?

AI summary of recent reviews

Petsure Services Inc. offers several attractive benefits that employees value, including a consistent day shift schedule with weekends off, comprehensive benefits package with 14th month pay, paid leave credits, and free meals. The company is also known for its positive work culture where colleagues are friendly and supportive, creating a family-like atmosphere.

Areas for improvement include enhancing management communication and support, providing clearer career advancement paths, and establishing more consistent performance metrics. Some employees have noted concerns about workload management and work-life balance in certain departments, suggesting opportunities for operational refinements as the company continues to grow.

Recent reviews

2.0

Customer Support Officer

Mar 2026

E Rodriguez Quezon City Metro Manila4 to 5 years in the role, former employee

Will not come back because of the poor management

The good thingsWork-life balance since it’s a day shift

The challengesThe management and how the managers handles issues

2.0

Customer Service Support Specialist

Sep 2025

Quezon City Metro Manila5 to 6 years in the role, current employee

After years of dedication, I feel it’s best to move on and find a company that truly values employees, offers fair pay, and real growth opportunities.

The good things30 paid leave credits / Family like culture / Shuttle Service / 14 month pay

The challengesI’ve been with the company for over X years. It was a great place to work at first, but the environment has become toxic over time. There’s little chance for career growth. Skilled agents are given higher-level tasks only temporarily and then moved back with no clear path for promotion. Even as a strong performer, tenured employees like me don’t get recognized or rewarded. The company often changes targets, making them hard to reach, which leads to lower annual increases. They say salaries are market-aligned? Hey, loyal agents are still underpaid compared to less-performing new hires. Plus ₱500 transpo allowance doesn’t go far with today’s costs! While they offer a WFH setup, there’s no internet allowance provided. They hold FGDs claiming to listen to employee feedback, but it often feels like the concerns are ignored. Petsure offers poor work-life balance and is no longer a great place to work :(

1.0

CSO

May 2025

Quezon City Metro Manila2 to 3 years in the role, former employee

Unfortunately, this was not a great place to work. There was poor communication, inconsistent management, and little to no support for career development. Employee feedback often went unheard, and there was a noticeable lack of appreciation for hard work. The work environment felt more draining than motivating. I wouldn’t recommend it to anyone looking for long-term growth or a healthy workplace culture.

The good thingsDayshift.. that's all

The challengesUnfortunately, my experience wasn’t what I expected. Communication was poor, and it often felt like concerns or feedback were ignored. There was a noticeable lack of support from management, which made it difficult to grow or feel valued in the role.

Ratings for Petsure Services Inc. are shared as-is from employees in line with our community guidelines

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