Panasiatic Solutions
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    Panasiatic Solutions
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    Company Reviews

    Working at Panasiatic Solutions

    3.826 ratings in total
    5
    7
    4
    11
    3
    5
    2
    2
    1
    1
    62%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(26 ratings)
    Career development
    4.2(26 ratings)
    Benefits & perks
    3.4(26 ratings)
    Management
    3.2(26 ratings)
    Working environment
    4.1(26 ratings)
    Diversity & equal opportunity
    4.7(3 ratings)
    Ratings for Panasiatic Solutions are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 27 reviews sorted by most recent
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    5.0
    Customer Service Call Centre Representative
    Oct 2025
    Bacolod City Negros Occidental1 to 2 years in the role, former employee
    During my experience as a call center representative, I handled customer inquiries and complaints
    The good thingsWorking as a call center agent offers valuable communication experience, opportunities to develop problem-solving skills, and the chance to build confidence while helping customers.
    The challengesWorking as a call center representative can be challenging due to dealing with difficult customers, handling high call volumes, maintaining patience under pressure, and meeting strict performance targets.
    4.0
    Customer Service Representative
    Aug 2025
    Bacolod City Negros OccidentalLess than 1 year in the role, former employee
    Valuable 9-month experience that strengthened my customer service and communication skills in a fast-paced BPO environment.
    The good thingsWhat I liked the most about my previous job at PanAsiatic Solutions was the opportunity to interact with customers daily and help resolve their billing and account concerns. I enjoyed being able to provide clear solutions, build trust through professional communication, and ensure that each customer felt valued. The role also helped me develop stronger communication skills and adaptability, which gave me a solid foundation for handling more complex customer service situations in my later roles.
    The challengesOne of the challenges I experienced in my role at PanAsiatic Solutions was dealing with high call volumes and sometimes handling frustrated customers back-to-back. While it was tough at times, it taught me patience, resilience, and how to stay calm under pressure. Another challenge was the limited growth opportunities since it was an entry-level account, but I used the experience as a stepping stone to build my customer service foundation and prepare for more complex roles later on.
    5.0
    Customer Service Representative
    Sep 2024
    Bacolod City Negros OccidentalLess than 1 year in the role, former employee
    Good work experience.
    The good thingsThey provide Good salary and they gave it in advance.
    The challengesThe management requires Mandatory overtime.
    5.0
    Customer Service Representative
    Aug 2024
    Bacolod City Negros Occidental1 to 2 years in the role, current employee
    Helping people helps you to become a better person.
    The good thingsI enjoy assisting or helping other people.
    The challengesFacing and dealing with other people with a different personality, attitude, and perspective.
    4.0
    Customer Service Agent
    Sep 2023
    Bacolod City Negros OccidentalLess than 1 year in the role, current employee
    Supportive environment/management, minimal wages
    The good thingsInitial training is paid similar to a new hire employee; supportive management and environment despite minimal experience of new hires/trainees; safe and inclusive hiring; HMO
    The challengesminimal wages offered even for new hires - with difference between wages of trainees, new hire, and tier 1 employees relatively low for their skill gaps; focuses on quantity rather than quality resulting in low wages
    2.0
    Customer service agent (Live Chat Support)
    May 2022
    Bacolod City Negros Occidental5 to 6 years in the role, former employee
    Company did not actually vauled it's people
    The good thingsThe good thing is that the company has given me a chance for personal and professional development. I obtained new skills as well as experience in BPO industry. I also enjoyed working with great people especially with my co-workers but not actually satisfied with the company's management.
    The challengesHandling too many accounts at a time was challenging at first but I get used to it in the long run. Another thing is overtime. It is not bad but being forced to do 10-12 hours everyday is too much not to mention that employees are not being paid enough for such effort.
    2.0
    Call agent
    May 2022
    Bacolod City Negros Occidental1 to 2 years in the role, current employee
    I'm working almost every day to have enough salary but still have very low income
    The good thingsYour Supervisor can make explanations and excuses for your escalations and sanctions.
    The challengesfoods even candies are not allowed to bring inside..need to walk 10 meters to get water
    4.0
    CSR
    Apr 2022
    Bacolod City Negros OccidentalLess than 1 year in the role, former employee
    Eventhough the compensation is low, it is a great place to experience something new.
    The good thingsThe work environment is awesome and is friendly. A place for learning and career development.
    The challengesIt's just the compensation that was a bit of a problem to me in staying in the company due to daily life demands.
    3.0
    Compliance analyst
    Aug 2021
    Bacolod Lanao del Norte3 to 4 years in the role, former employee
    Great place to start a career.
    The good thingsGreat place to have your career started.
    The challengesCareer growth is very minimal.
    4.0
    Call centre agent
    May 2021
    Bacolod Lanao del Norte1 to 2 years in the role, former employee
    I am previously working as a call center agent.
    The good thingsI learned a lot of things from the company. It helped me develop and enhance my personal and professional growth.
    The challengesI was challenged about the shifting schedules but it helped me to be more flexible and learned to manage my time.
    3.0
    CSR/TSR
    May 2021
    Less than 1 year in the role, former employee
    It is like all you have to do is to log in as early as possible and listen to your Team leader's tips and advice on how to make a good call and wait for calls until the end of your shift. But the breaks are not enough.
    The good thingsGood customers and healthy environment.
    The challengesUnable to reach the average score of the survey and unsuccessful transactions.
    4.0
    CSR
    Oct 2020
    Escalante City Negros Occidental5 to 6 years in the role, current employee
    It gives me a great opportunity
    The good thingsColleague, Paycheck, Bonuses, Superiors and the opportunity to work from home.
    The challengesKeeping up your metrics and other statistics.
    1.0
    Customer representative
    Aug 2020
    7 to 8 years in the role, former employee
    It was a great experience working on a BPO company because it molded you on how to become responsible on your.actions.
    The good thingsCamaraderie with my office mates and a good training for my communication skills.
    The challengesTravelling early in the morning especially if it is raining.
    3.0
    Technical Customer Service Representive and Back Office
    Jul 2020
    3 to 4 years in the role, former employee
    I was working here for 3 years with low salary.
    The good thingsI enjoy the events which are the sports fest of the company, promo giveaways, and the friendly environment.
    The challengesThe job was good and average but the salary is really low which did not help to get through my daily living.
    5.0
    Technical trainer
    Jun 2020
    3 to 4 years in the role, former employee
    Good place to be Promoted
    The good thingsThe employer gives importance to the growth of every individuals
    The challengesSalary is lower compare to other centers
    4.0
    Quality Assurance Specialist
    May 2020
    7 to 8 years in the role, current employee
    A nice company that can build career.
    The good thingsMy Agents and Coworkers who've became a family and friend
    The challengesthe reshuffling of teams, BUs and Schedules .
    5.0
    CSR
    May 2020
    Less than 1 year in the role, former employee
    My co-employees were very eager to work.
    The good thingshealth benefits,good working environment,approachable supervisors,HR department is very welcoming for concerns
    The challengesmandatory overtime without proper allocation of working stations, there are times you get to wait for 4 hours for previous employees to leave the computer so you can start your shift
    5.0
    Supervisor
    Apr 2020
    7 to 8 years in the role, former employee
    This company help me grow and developed my personal and leadership skill
    The good thingsthey value their people. They can developed your leadership skills
    The challengespressure and management style.
    5.0
    Quality assurance analyst
    Mar 2020
    5 to 6 years in the role, current employee
    Challenging and Instresting at the same time.
    The good thingsWorkloads, co-workers, and the company itself.
    The challengesWorkloads, salary , vacational leaves.
    5.0
    Customer service
    Feb 2020
    1 to 2 years in the role, former employee
    Best environment for BPO beginners.
    The good thingsTLs, AC's, QAs, HR and Trainers were open minded, reliable and very approachable.
    The challengesQuality Assurance procedure and Customer servey procedure are not aligned.
    4.0
    Customer Service
    Feb 2020
    Less than 1 year in the role, current employee
    Trains me to be Patient and Polite to every Customer
    The good thingsI enjoy serving and Assisting customer in the best way i can give. I enjoy workinh on my workplace and enjoy Working with my co workers.
    The challengesHaving Angry and Unsatisfied customer
    4.0
    Customer care representative
    Sep 2019
    Less than 1 year in the role, current employee
    Challenging
    The good thingsIt will develop your communication skills especially with foreign customers..
    The challengesYou get to deal with different kinds of people
    3.0
    Inbound call center agent
    Mar 2018
    3 to 4 years in the role, former employee
    I need to have a greener environment and accesible location.
    The good thingsMy colleagues and friends.
    The challengesGraveyard shift and providing excellent customer service.
    3.0
    CSR
    Oct 2017
    Less than 1 year in the role, current employee
    good experience in communication and customer service skills
    The good thingsDeveloped customer service and communication skills.
    The challengesPressure and low salary
    4.0
    tier 3 customer service representative
    Jul 2017
    1 to 2 years in the role, current employee
    its great working on this company
    The good thingsWork environment, the people , benefits
    The challengesFlexibility and the changes
    4.0
    HR employee relations
    Jan 2017
    1 to 2 years in the role, current employee
    Fast paced and Overall Challenging Experience
    The good thingsThe working environment and the coordinators who are excellent in guiding you and bringing out your potential.
    The challengesThe unpredictability of shift schedules and policy updates.
    4.0
    operations supervisor
    Jul 2015
    supervisor
    The good thingsPros- good environment, friendly people.
    The challengesSalary not on time
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    Reviews by location
    Bacolod City Negros OccidentalBacolod Lanao del NorteEscalante City Negros Occidental