Onecontact
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    Onecontact
    (94 reviews)
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    Company Profile

    Company overview

    Industry

    Advertising, Marketing & Communications Services

    Company size

    Not specified
    One Contact Center is a minority-owned Contact Center / BPO Company trusted by leading brands in providing Customer Service, Sales and Recruitment Process Outsourcing.We differentiate ourselves in this space with our passion for people complimented with the latest innovation and technology in training, coaching and development to create breakthrough outcomes in Customer Experience.With an average of 20% improvement in Customer Satisfaction, First Call Resolution, Sales and Average Handle Time, we improve brand loyalty and customer retention.

    Reviews overview

    4.694 ratings in total
    5
    84
    4
    2
    3
    0
    2
    1
    1
    7
    96%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends

    What’s it like working at Onecontact?

    AI summary of recent reviews

    Employees at Onecontact appreciate the supportive colleagues who help each other achieve goals, as well as the timely payment of salaries. Clients have praised Onecontact for providing quality outsourcing services that optimise profits and improve productivity.

    However, there are some potential challenges, such as issues with management and their expectations, concerns about the work environment and cleanliness of facilities, a high workload with pressure to meet daily quotas and metrics, and the challenge of shifting schedules for some employees.

    Recent reviews

    1.0
    Chat support
    Feb 2023
    Rizal Pakil Laguna1 to 2 years in the role, former employee
    A terrible company to work for. Don't ever try to work here.
    The good thingsYou can meet good friends but make sure that they are not pro management or else...
    The challengesManagement, benefits, compensation and working environment are not so healthy at all
    1.0
    Outbound call center agent
    Apr 2021
    Less than 1 year in the role, former employee
    Salary is always updated and account is very easy But the management is not good also place is very dirty And lost of cockroach
    The good thingsSalary is always updated and account is very easy But the management is not good also place is very dirty And lost of cockroach
    The challengesNot satisfied and not a perfect place to work
    1.0
    Customer representative bilingual Arabic / English
    Dec 2020
    Ortigas Pasig City Metro Manila1 to 2 years in the role, current employee
    A very bad place to work in
    The good thingsThe only 2 good things i found there were , salary always on time and the account was easy.
    The challengesA very bad and unhealthy place to work in , office full of bed bugs , bathrooms always dirty , all production areas were full of dust and lots of insects and even rats , very bad management, especially managers and HR
    Ratings for Onecontact are shared as-is from employees in line with our community guidelines
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