Onecontact
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    Onecontact
    (94 reviews)
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    Company Reviews

    Working at Onecontact

    4.694 ratings in total
    5
    84
    4
    2
    3
    0
    2
    1
    1
    7
    96%
    Rate salary as high or average
    93%
    Employees recommend this employer to friends
    Work/Life balance
    4.3(94 ratings)
    Career development
    4.7(94 ratings)
    Benefits & perks
    4.2(94 ratings)
    Management
    4.6(94 ratings)
    Working environment
    4.7(94 ratings)
    Ratings for Onecontact are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 94 reviews sorted by most recent
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    1.0
    Chat support
    Feb 2023
    Rizal Pakil Laguna1 to 2 years in the role, former employee
    A terrible company to work for. Don't ever try to work here.
    The good thingsYou can meet good friends but make sure that they are not pro management or else...
    The challengesManagement, benefits, compensation and working environment are not so healthy at all
    1.0
    Outbound call center agent
    Apr 2021
    Less than 1 year in the role, former employee
    Salary is always updated and account is very easy But the management is not good also place is very dirty And lost of cockroach
    The good thingsSalary is always updated and account is very easy But the management is not good also place is very dirty And lost of cockroach
    The challengesNot satisfied and not a perfect place to work
    1.0
    Customer representative bilingual Arabic / English
    Dec 2020
    Ortigas Pasig City Metro Manila1 to 2 years in the role, current employee
    A very bad place to work in
    The good thingsThe only 2 good things i found there were , salary always on time and the account was easy.
    The challengesA very bad and unhealthy place to work in , office full of bed bugs , bathrooms always dirty , all production areas were full of dust and lots of insects and even rats , very bad management, especially managers and HR
    1.0
    Former Employee
    Dec 2020
    1 to 2 years in the role, former employee
    Very Terrible Experience
    The good thingsGood friends but they are your co employees
    The challengesStressful work and environment. Some TL's up to higher management doesn't know what work and life balance. Always giving you additional LOB's but not giving you additional compensation. They are not following DOLE.
    5.0
    Call centre agent
    Aug 2019
    1 to 2 years in the role, current employee
    One of the Best Company!
    The good thingsOCC has collection of teams that share your business goals. They help you to optimize your profits by outsourcing.
    The challengesOne of the challenges occur while working here is the shifting schedule.
    1 person found this helpful
    1.0
    Non-Voice Email/Chat Chinese Agent
    Jun 2019
    1 to 2 years in the role, former employee
    Worst company ever!
    The good thingsFaced the hooligan boss in this company. No benefits, maybe 3 days annual leave. 1hr break time. HR worse ever~ don’t even know their Government regulation. Good thing is you have good colleagues to talk to and have fun working. They are so much willingness to help.
    The challengesHaving hard time by Supervisor and Boss for high expectations when company can’t even give a proper benefits to all the staff.
    5.0
    Customer representative
    May 2019
    1 to 2 years in the role, current employee
    Best Quality Service
    The good thingsWe've been very pleased with the quality of service offered by One Contact Center. They are fast and convenient and sometimes surpass our expectations. They help promote productivity and efficiency.
    The challengesnothing for now
    1.0
    CSR
    May 2019
    Less than 1 year in the role, current employee
    Think twice!
    The good thingsI admit that you can work with good people who can help you achieve your goals..
    The challengesIf you like benefits this is isn't right for you. Unable to adhere your schedule breaks. You can not take your break unless all those people on breaks have returned. Only 2 30min breaks. 5 hrs before you can take your last break. Air conditioning sucks! Lack of proper training and no glide path. Phone time after 3rd day of training. Very very high call volume. People around keeps on leaving.. Sad life.. Needs improvement on management.
    5.0
    Customer representative
    May 2019
    1 to 2 years in the role, former employee
    Best Quality Service
    The good thingsOur company's revenue soared and skyrocketed when we partnered with OCC for our telemarketing and outsourcing needs. They render good quality services.
    The challengesSometimes if we do not finished our goal we're going on overtime.
    5.0
    Customer representative
    May 2019
    1 to 2 years in the role, current employee
    One Contact Inc is the Best !
    The good thingsNice place to work since it is Loacted in Ortigas, Pasig City. Nice workplace and the people are all nice. Same with the management team. If given a chance to work in this office I will grab that opportunity!
    The challengesThe challenges in the company is you need to achieve daily quota's everyday.
    5.0
    Customer representative
    May 2019
    1 to 2 years in the role, former employee
    Fun work place ever
    The good thingsAll the services that One Contact Center has provided so far are of excellent and professional quality. They’ve very knowledgeable and dedicated employees and that’s what makes the company so good and trustworthy.
    The challengesThe primary challenge for me is the shifting schedule. I could be stressful
    5.0
    Customer representative
    May 2019
    The Technical Teams is the Best
    The good thingsIn every day shift and work their will will and always have an unexpected problem to from the technology that we are using
    The challengesWhen theirs a critical time of work dealing with clients sometimes the working material is not working
    5.0
    Customer representative
    May 2019
    1 to 2 years in the role, current employee
    Best quality of service
    The good thingsOCC embraced the culture and values of our organization, by doing so they perform as dedicated members of the team. They are 100% focused on improving on their operation and providing an excellent service. We value and appreciated our partnership with OCC.
    The challengesNone so far.
    5.0
    Customer representative
    May 2019
    Great Teams to Work Wtih
    The good thingsOCC has collection of teams that share your business goals. They help you to optimize your profits by outsourcing.
    The challengesEverything is good for now
    5.0
    Customer service
    May 2019
    1 to 2 years in the role, current employee
    Good Quality Service
    The good thingsA good company and fun workplace, especially when your with you’re friends and colleagues.Though the account is quite demanding when it comes to sales an meeting your metrics, it’s a challenge to all of us specially to meet our monthly metrics . The hardest part of the job is meeting the monthly goal, every month there are metrics that are being added to your scorecard which sometimes you can’t control since its customer opinion. When we are having this kind of hardship we always look the fun and bright side of our work and that is our friends and managers who are supportive.
    The challengesI enjoyed everything about OCC.
    5.0
    Commercial director
    Apr 2019
    We give them an A+
    The good thingsOCC has done many wonderful things for us and they always come prepared and full of great innovations. They organized a leadership team camp that was just wonderful; it was well received by all participants. We give them an A+.
    The challengesI enjoyed everything about OCC.
    5.0
    Business director
    Apr 2019
    Value driven company
    The good thingsOne Contact Center provides us with a robust solution. They are a value driven company just like us. They give us the ability to compete with larger organizations.
    The challengesNone so far.
    5.0
    Business director
    Apr 2019
    Appreciated partnership with One Contact Center.
    The good thingsOCC embraced the culture and values of our organization, by doing so they perform as dedicated members of the team. They are 100% focused on improving on their operation and providing an excellent service. We value and appreciated our partnership with OCC.
    The challengesI enjoyed their services.
    5.0
    Marketing supervisor
    Apr 2019
    One Contact Center is our choice partner.
    The good thingsWith One Contact Center we have a service provider that truly understands the industry and has unwavering commitment to excellence and good customer care, making OCC our choice partner.
    The challengesNone so far.
    1.0
    Business director
    Apr 2019
    Critical contributor and an integral part of our success
    The good thingsDuring our five year relationship, One Contact Center has matured into a critical contributor and an integral part of our success. We look forward to their continuing partnership in the realization of a very exciting future.
    The challengesNo challenges at all. OCC and us helped each other in achieving our goal.
    5.0
    Marketing supervisor
    Apr 2019
    OCC as a valuable partner.
    The good thingsOne Contact Center has been a valuable partner supporting our organization and optimizing our business processes. They provide professional and results driven SEO and web marketing services which have helped us to succeed towards realizing our vision.
    The challengesEverything is fine.
    5.0
    Business director
    Apr 2019
    Excellent quality service.
    The good thingsI used OCC for my small revenue business outsourcing needs for two years and I highly recommend them. They’ve combined affordable and attractive pricing with excellent quality service.
    The challengesI enjoyed everything.
    5.0
    Supervisor
    Apr 2019
    The quality of their services speaks well for them.
    The good thingsI recommended One Contact Center to my current employer after I’ve experienced an excellent service from them at a previous employer. In the last couple of years, they've gotten us to an immeasurable growth. They provide seminars to keep us up to date with their work. The quality of their services speaks well for them.
    The challengesI enjoyed everything .
    5.0
    Business director
    Apr 2019
    Give them a call. You won' regret it.
    The good thingsOne Contact Center has their corporate office in California, but operates nationally and internationally, they provide very good customer service, pricing, and a comprehensive package of services. Give them a call.
    The challengesNone. Everything is fine.
    5.0
    Business director
    Apr 2019
    Efficient and Goal-directed company.
    The good thingsWe've been very pleased with the quality of service offered by One Contact Center. They are fast and convenient and sometimes surpass our expectations. They help promote productivity and efficiency.
    The challengesNone. Satisfied client here. I recommend you to get their services and they will help you to expand your business.
    5.0
    Business director
    Apr 2019
    Great partnership with One Contact Center
    The good thingsOur company's revenue soared and skyrocketed when we partnered with OCC for our telemarketing and outsourcing needs. They render good quality services.
    The challengesNone so far. I'm a satisfied client of OCC. I highly recommend their services.
    5.0
    Client manager
    Apr 2019
    Satisfied Client here.
    The good thingsAll the services that One Contact Center has provided so far are of excellent and professional quality. They’ve very knowledgeable and dedicated employees and that’s what makes the company so good and trustworthy.
    The challengesNone so far. I'am a satisfied customer.
    5.0
    Client manager
    Apr 2019
    Trustworthy and reliable company.
    The good thingsAll the services that One Contact Center has provided so far are of excellent and professional quality. They’ve very knowledgeable and dedicated employees and that’s what makes the company so good and trustworthy.
    The challengesNone so far. Everything in the company is good. I'am a satisfied client.
    5.0
    Customer service representative
    Mar 2019
    OCC - a great place to grow and develop
    The good thingsOCC truly believes in growing and developing people. There are advancement opportunities, and - for those who want to take on more responsibility - you can find a career at OCC. They will prepare you for your next position.
    The challengesNone so far.
    5.0
    Customer service representative
    Mar 2019
    Highly recommend
    The good thingsGreat company to work in. They show true concern for their people and are investing in improvements where needed. If you want to grow professionally then OCC is the place to be.
    The challengesNone so far.
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    Reviews by location
    Pakil LagunaPasig City Metro Manila