Manulife
    (251 reviews)

    Company Reviews

    Working at Manulife

    4.3251 ratings in total
    5
    137
    4
    77
    3
    23
    2
    7
    1
    7
    92%
    Rate salary as high or average
    92%
    Employees recommend this employer to friends
    Work/Life balance
    4.1(251 ratings)
    Career development
    4.2(251 ratings)
    Benefits & perks
    4.3(251 ratings)
    Management
    3.9(251 ratings)
    Working environment
    4.2(251 ratings)
    Diversity & equal opportunity
    3.9(10 ratings)
    Ratings for Manulife are shared as-is from employees in line with our community guidelines

    reviews

    Showing 24 reviews for Quezon City Metro Manila
    See reviews from all locations
    Sort by
    most recent
    1.0
    Employee
    Nov 2025
    Quezon City Metro Manila3 to 4 years in the role, former employee
    A toxic culture that enabled CHARACTER-DESTROYING TENURED LEADERS.
    The good thingsIt was a traumatic experience to witness entitled, incompetent, and emotionally immature mid to senior leaders who constantly power-trip hardworking and high-performing individuals. Their unprofessional behavior is not only tolerated but often normalized by those above them, which only empowers them to continue backstabbing others instead of demonstrating true leadership. Despite promoting core values, they do not embody professionalism, integrity, or respect. When leaders like this are tolerated, it becomes part of the culture weakening morale, discouraging performance, and damaging trust within the organization. This is especially evident among those who have been there for more than a year, as the longer they stay, the more they adopt and reinforce this negative behavior. If I were a BOD member or executive, I would remove leaders who tolerate this behavior even at senior levels. But in reality, I am just an employee who experienced this trauma, and only God knows the truth.
    The challengesIt was a traumatic experience to witness entitled, incompetent, and emotionally immature mid to senior leaders who constantly power-trip hardworking and high-performing individuals. Their unprofessional behavior is not only tolerated but often normalized by those above them, which only empowers them to continue backstabbing others instead of demonstrating true leadership. Despite promoting core values, they do not embody professionalism, integrity, or respect. When leaders like this are tolerated, it becomes part of the culture weakening morale, discouraging performance, and damaging trust within the organization. This is especially evident among those who have been there for more than a year, as the longer they stay, the more they adopt and reinforce this negative behavior. If I were a BOD member or executive, I would remove leaders who tolerate this behavior even at senior levels. But in reality, I am just an employee who experienced this trauma, and only God knows the truth.
    2 people found this helpful
    1.0
    Information Technology Operations Specialist
    Nov 2025
    Quezon City Metro Manila4 to 5 years in the role, former employee
    This is not a good place for those seeking to have work-life balance and a meaningful careers.
    The good thingsHMO is good, Vacation Leaves are above industry standards, offer Stock purchase at a discounted rate.
    The challengesNO WORK-LIFE BALANCE. Can seriously affect your Physical and Mental Health. Even on Sick Leave, they will still call you due to work tickets at hand. They do not properly hire resources for their project. Vacation Leaves are hard to avail: Manager always reject vacation leaves filed 3months before. No trainings for growth and if you want to change role internally, success is dependent if you know a tenured employee to the department where you want to transfer. Promotions are dependent on who you know within the management team. Tenured staff are mostly arrogant to new staff member, if you try to raise concerns with your Team Lead, mostly it will be ignored especially when it comes to tenured team members.
    1 person found this helpful
    5.0
    Senior Business Process Associate
    Apr 2024
    Quezon City Metro Manila5 to 6 years in the role, former employee
    Fun because of your colleagues at the same time hard because of the unexpected transitions
    The good thingsThe people / workmates and the work ethic you will learn from the company
    The challengesThe transition of work to a another project.
    5.0
    Business Analyst
    Mar 2024
    Quezon City Metro Manila
    Good experience
    The good thingsCompetitive salary but not that much. Has work life balance and good HMO (up to 4 dependents). Many stayed for 5/10 yrs so that says a lot. Theres a career growth and lots of opportunity for learning and development. Good for fresh grad. Just dont be assigned on operation part (administrative services)-- the teamleaders there are so political. Its hard to get promoted if you're not friends with them. TLs are micromanaging.
    The challengesThey are now going 3 day onsite per week. they cant offer full wfh. i cant do this that's why im leaving but all in all, manulife is a good company.
    5 people found this helpful
    3.0
    Business process analyst
    Aug 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    More knowledge and understanding about life & other insurance.
    The good thingsIt is a comfortable place to work with amazing people.
    The challengesIt is a hybrid work set up.
    1 person found this helpful
    5.0
    Identity and Access Governance Services
    Aug 2023
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Manulife Data Services Incorporated (Manulife Business Process Services) has great opportunity for new hires
    The good thingsTheir work life balance is excellent
    The challengesI had no problem in Manulife
    4.0
    IS
    Jul 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    MBPS has great People Leaders and Colleagues that you will work with
    The good thingsPeople Leaders, MBPS People, Training and Development
    The challengesTerror Client Director
    4.0
    Training and Quality Specialist
    Apr 2023
    Quezon City Metro Manila11 to 12 years in the role, current employee
    The working environment in MBPS is very professional in all aspects.
    The good thingsThe company is taking care of its employees.
    The challengesThe salary is not that competitive compare with other companies.
    2 people found this helpful
    3.0
    Software Developer
    Oct 2022
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Good Experience for New hires
    The good thingsCo-workers are very friendly; the company overall has a good working environment. They offer a lot of benefits. Good working place for those who live in Quezon City. Hybrid work setup
    The challengesManagement has not been well lately. There's a lot of politics going on in the higher management and decisions made by them has been bad. Low salary compared to other companies.
    2 people found this helpful
    5.0
    Financial Analyst
    Feb 2022
    Quezon City Metro Manila5 to 6 years in the role, former employee
    excellent working experience
    The good thingsculture, people, work life balance
    The challengesnone at all.. i enjoyed my stay in the company
    5.0
    Assistant operations manager
    Jan 2022
    Quezon City Metro Manila
    There was more work than life in my case
    The good thingsCompany is very supportive to it's employees. They make sure to hear the employees out and keep on improving. I really enjoyed working for MBPS.
    The challengesIn my case, Hong Kong stakeholders are very demanding of my time. It came to a point that I felt that my well being is not being taken into account anymore.
    5.0
    Customer services
    Dec 2021
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Must have Critical thinking skills
    The good thingsYes. Very employee focused.
    The challengesVery stressful. Difficult concerns.
    5.0
    procurement contract specialist
    Aug 2021
    Quezon City Metro ManilaLess than 1 year in the role
    The best people i've ever worked with
    The good thingsgreat culture, great people, great manager, work-life balance,
    The challengesnone. it was more on may end, having connection issues.
    5.0
    Customer service representative
    Jul 2021
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    They value their people
    The good thingsThey will provide as much as they can and keep you safe. The people (seniors, trainers, etc.) are friendly, and collaborative in the learning process especially with new hires.
    The challengesThe account itself is quite challenging but fun to explore
    5.0
    Full Stack Software Engineer
    Jul 2021
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Best company ever! Above average compensation package and benefits
    The good thingsIf you’ll be hired as an SE, you’ll be onboarded through the Manulife University program with hands-on training on modern tech like Git, Cloud, NodeJs, React, Redux, CI/CD. It’s okay if you don’t have any experience on those as long as you are enthusiastic and willing to learn. You’ll also get Microsoft certifications and take them anytime you want for FREE! Plus: competitive benefits (4 free dependents, huge monthly allowance, insurance, etc), flexi-time, forward-thinking management, leaders are young and they know what they are doing. Everyone helps you if you’re feeling stuck with your tasks. Colleagues are awesome! You’ll also get your hands dirty with everything, so you’ll learn a lot here. It’s okay if you made mistakes on first try :D
    The challengesManulife is indeed a company so you’ll be overloaded with the information you must know for your project.. just trust the process! :D
    5.0
    Analyst
    Jun 2021
    Quezon City Metro Manila3 to 4 years in the role, former employee
    good company tfor personal improvements
    The good thingsPlenty of trainings for personal improvement. Tasks are well defined. Management is very supportive of employees career goals
    The challengesFew opportunities for day/mid shift. Base salary is not great.
    5.0
    Client Account Representative
    Mar 2021
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    The company knows how to take care of its people
    The good thingsBenefits and Work life balance
    The challengesManagement and the politics in the company
    5.0
    Call agent
    Mar 2021
    Quezon City Metro ManilaLess than 1 year in the role
    Health working environment
    The good thingsI enjoyed the training, professional co-workers, and the experience of being trusted and handling a variety of situations
    The challengesThe volume of calls were heavy and every call requires a thorough research
    5.0
    Business Process Associate
    Dec 2020
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Great office facilities, great benefits.
    The good thingsTrainings for career improvements
    The challengesworking on holidays, but it's alright and no problem at all since it's always comes with a holiday pay + I worked night ships..
    1 person found this helpful
    5.0
    Business Associate
    Sep 2020
    Quezon City Metro Manila1 to 2 years in the role, former employee
    the best all people are willing to help in times of diffuculties
    The good thingsthe best with good leaders
    The challengesthe only thing that made the work difficult is working at night
    3.0
    Bank Reconciloation Specialist
    Nov 2016
    Quezon City Metro Manila3 to 4 years in the role, former employee
    The employees primarily have work-life balance
    The good thingsThere are lots of trainings available for employees' growth and development. There are also lots of engagement activities like team building, sports fest, christmas parties, and many other.
    The challengesWorking with foreign counterparts is quite challenging as both should be able to understand and manage each one's concerns and needs.
    4.0
    Business Process Associate 1
    Nov 2016
    Quezon City Metro Manila1 to 2 years in the role, current employee
    It is an experience
    The good thingsThis company loves events.
    The challengesWork itself will give you a challenge.
    3.0
    IT Associate
    Oct 2016
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Good for fresh graduates
    The good thingsEnvironment
    The challengesNone
    1 person found this helpful
    3.0
    Accounting specialist
    Jul 2015
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Relatively good
    The good thingsThe work location and my team mates
    The challengesOpportunities for career growth is limited.
    1 person found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.