Company Profile

    Company overview

    Industry

    Hotel & Accommodation Services

    Company size

    51-100

    Primary location

    Manila, Metro Manila, Philippines
    The Manila Grand Opera Hotel, the only elegant hotel in downtown Manila, stands at the former site of the Manila Grand Opera House known for many years as the “theater with a history”.Our hotel in Manila was an egalitarian landmark that hosted American officials, the first Philippine Assembly, prima ballerinas, Philippine divas and the world’s top musicians, budding painters who later became national artists and all struggling and major stars of the country’s vibrant music and theater scenes.We are determined to provide TOTAL CUSTOMER SATISFACTION by:1. Being socially, ethically and environmentally responsible and rendering personalized service.2. Assuring wholesome and safe accommodation with focus and commitment to achieve a higher rate as a hotel.3. Enhancing cooperation and teamwork in the organization.4. Ensuring employees' welfare and development.5. Instilling confidence both in staff and products.6. Working towards internationally competitive service.

    Gallery photos

    Reviews overview

    3.911 ratings in total
    5
    6
    4
    2
    3
    1
    2
    0
    1
    2
    91%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends

    What’s it like working at Manila Grand Opera Hotel?

    AI summary of recent reviews

    Employees at Manila Grand Opera Hotel value the teamwork and family-like atmosphere among co-workers, as well as the learning experiences and opportunities for personal growth that the job provides. They appreciate the hardworking and approachable managers who treat staff with respect, and enjoy interacting with guests and providing excellent customer service.

    However, there can be challenges such as high expectations for service quality which may not always align with compensation and work schedules. Employees may need to work overtime and have irregular schedules at times. Occasionally, they may need to handle difficult customer situations in a professional manner. During busy periods or events, employees may also experience a heavy workload.

    Recent reviews

    1.0
    On-call Waiter
    Jul 2023
    Less than 1 year in the role, former employee
    If you value yourself and your time, don't work here.
    The good thingsThe customer's who knows what we are being used and helps us by giving us food and personal tips.
    The challengesThey expect a 5 star service for a minimum wage and irregular schedule. Employee care is almost non-existent. Tips are pocketed by the higher ups. And a lot more.
    5.0
    Housekeeping
    Jun 2023
    Manila City Metro ManilaLess than 1 year in the role, former employee
    The experience in manila grand opera hotel is awesome
    The good thingsCommucating the difference kind of people We like a family in one The employee of the hotel is very nice
    The challengesOvertime and changing of the schedule
    4.0
    Chinese cook
    Jul 2022
    1 to 2 years in the role, current employee
    Fucos,smart..hard work....
    The good thingsCooking make me enjoy
    The challengesHeavyweight of cooking event/function.make 50%of power
    Ratings for Manila Grand Opera Hotel are shared as-is from employees in line with our community guidelines
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