Service Desk Engineer salary at IT by Design Philippines Inc.

Employees consistently praise the friendly and supportive colleagues who create a welcoming team environment at IT by Design Philippines Inc. The company provides comprehensive training programmes, including a month-long MSP bootcamp and sponsored IT certifications, which employees find valuable for professional development. Additional benefits such as subsidised meals, shuttle services, recreational facilities, and a competitive benefits package including life and pet insurance are appreciated. The learning opportunities are particularly beneficial for those early in their careers or transitioning from service desk roles.

However, there are some areas for consideration. The company operates on a fully onsite basis without work-from-home or hybrid options, which can be challenging given commuting demands. Some employees feel that compensation levels could be more competitive relative to market rates and role responsibilities. As a growing organisation, policies and processes are still evolving, requiring employees to remain adaptable. Office facilities could benefit from improvements to accommodate growth and enhance the work environment. Additionally, some employees note that management communication during operational issues could be strengthened, and role expectations don't always align perfectly with day-to-day responsibilities.