Company Reviews

    Working at IT by Design Philippines Inc.

    3.536 ratings in total
    5
    12
    4
    11
    3
    5
    2
    0
    1
    8
    64%
    Rate salary as high or average
    72%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(34 ratings)
    Career development
    3.8(33 ratings)
    Benefits & perks
    3.3(34 ratings)
    Management
    3.2(34 ratings)
    Working environment
    3.5(34 ratings)
    Diversity & equal opportunity
    3.7(32 ratings)
    Ratings for IT by Design Philippines Inc. are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    SYSTEm Engine
    Apr 2026
    Taguig City Metro Manila1 to 2 years in the role, current employee
    FAKE MSP, AVOID ITBD THANK ME LATER
    The good thingsThe coworkers were decent, but most of them have already left. Free meals are provided, which is nice, but the quality is mediocre at best
    The challengesPeople are leaving in waves, which says everything about the company. The five-star reviews are manipulated, clearly posted by management. Legitimate one-star reviews are being flagged or taken down. The workplace is full of two-faced individuals. Salary adjustments only happen if they are resigning, never proactively. Team leaders act like management’s lapdogs, and management acts like the client’s pets. There is zero work-from-home flexibility. Pay is low and not competitive. The “MSP” setup feels misleading and not what it claims to be. The role itself is not what was promised, it’s essentially a bait-and-switch.
    4 people found this helpful
    1.0
    Information Technology Role
    Apr 2026
    Taguig City Metro Manila3 to 4 years in the role, current employee
    Don't try here, Save yourself
    The good thingsFriendly workmates (except management who come off as fake and insincere) Free meals are provided, but the quality is poor
    The challengesManagement shows a lack of professionalism, including poor personal hygiene They fail to recognize that many employees already have solid experience from established companies The training is basic and repetitive, nothing new, especially for those with prior IT service desk experience (ITSD), despite management insisting it’s “excellent” Management overestimates the quality of their training and assumes all employees are inexperienced or new to corporate work
    5 people found this helpful
    1.0
    Information Technology Support Role
    Mar 2026
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Manipulative and pure gaslighting
    The good thingsCoworkers (not the management) and free food
    The challengesLow salary pay, heads/management dont listen to the engineers, expenses are already high but theyd rather push everyone out instead of adapting to whats needed; WFH, they are never accountable its always someone elses fault, everytime a head comes to visit theres always a change that they make that "no one asks for" and guess what? they leave. they kept pushing their culture here in the philippines and they wonder why we poeple keep leaving
    5 people found this helpful
    1.0
    Fake System Engineer
    Mar 2026
    Taguig City Metro Manila2 to 3 years in the role, former employee
    A low paying workplace with favoritism, poor management, unstable policies, and no flexibility ever
    The good thingsFree Meals, Nice Co workers
    The challengesSalary is way below market Managers expect you to act like their pet If you’re not close to them, they hold grudges Fake MSP, it’s basically service desk with different tools Office is a terrible place to work, always full of viruses Policies keep changing with no consistency Fake 5-star reviews, clearly written by higher-ups Unfair treatment, depends on how close you are to management Slow internet and Slow laptops No work-from-home option
    5 people found this helpful
    1.0
    IT.
    Mar 2026
    Taguig City Metro Manila2 to 3 years in the role, former employee
    A "Call Center" Trap Masquerading as an MSP
    The good thingsPros: Free meals, coffee, and billiards (the only things keeping people from quitting on day one). The coworkers are great, mostly because everyone is trauma-bonding over the poor management.
    The challengesCons: The Salary Insult: They tell you to "focus on experience, not money." Translation: We pay below industry standards and hope you don't notice. BPO agents literally earn more than the "techs" here. The Bait-and-Switch: Advertised as an MSP role, but it’s actually a glorified Service Desk/Call Center. Management & Culture: Petty policies, zero WFH flexibility, and managers who lack basic hygiene literally and professionally. Environment: The office smells, and the "perks" are just a distraction from the fact that you can’t afford your bills on this wage. You can't pay rent with a game of billiards. Stop gaslighting your staff about "experience" and pay a living wage that reflects the actual role. Also, invest in some air freshener for the leadership floor.
    5 people found this helpful
    1.0
    Systems Engineer
    Jan 2026
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    One of the worst managements ever
    The good thingsPeers and colleagues
    The challengesManagement often becomes ghost writers for their Team Lead. They often cover their schemes and make their Team Leads take the blame where in fact they are the ones who enforces decisions. The pay is really low and only comes on payday, as if being on time makes up for the lack of money. New hires often get better pay than those who’ve been here longer, which feels unfair. There’s no option to work from home or have a hybrid model, even though the office isn’t great. Management seems to care more about looking good by deleting honest reviews instead of addressing real issues. Honestly, leaving this job was one of my smartest moves. They don't seem to care much about employees who need better pay and flexibility. There is a 1-year bond and need to render 45 days? Really? Increments are such bull, will give you the minimum best they can do where in fact clients tend to pay more. They just take everything for themselves. Clients provide increase of pay but they won't give it to the agent.
    5 people found this helpful
    5.0
    Systems Engineer
    Oct 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great company for learning and career growth
    The good thingsGreat company for learning and growth Been working here for a while now. Honestly it’s been a really good experience. Most of the companies in Manila provide 1-2 weeks on job training without giving in-depth hands-on experience but here you have 1 month of trainer lead bootcamp training on technologies such as Azure AD, Microsoft 365, backups and firewall. This helps you stay updated with what’s happening in the industry. Super helpful especially if you’re early in your career or coming from service desk background with limited access to tools. Few other things I like are: Free snacks Discounted lunch Free shuttle Sports fest twice an year (very less companies do it in Manila) Quarterly team retreats
    The challengesFew processes that could be more streamlined. It can also get a little fast paced sometimes which can be overwhelming if youare not used to it but on you really learn a lot.
    5.0
    Recruitment Role
    Sep 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    ITBD has created an empowering environment that truly supports career growth. Through continuous training and skill development, employees are well-equipped to handle complex, real-world challenges with confidence. Their investment in people is building a strong, adaptable, and future-ready workforce.
    The good thingsITBD is commitment to employee development and career growth. It’s incredibly motivating to see a company that not only values performance, but also actively invests in training, upskilling, and preparing its team for real-world challenges.
    The challengesPromoting healthier lifestyle and food choices
    1 person found this helpful
    5.0
    Soft Skills Trainer
    Sep 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    “A Place to Grow, Adapt, and Make an Impact”
    The good thingsIT by Design is one of those rare places where work doesn’t feel boxed in. They care about you as a whole — career, health, even how you’re holding up outside the office. They push an entrepreneurial mindset, which means you’re free to pitch ideas and actually run with them. It keeps things fresh and makes you feel part of the bigger picture. Check-ins here aren’t just routine meetings. They’re real conversations about how to solve problems and make things better. People genuinely collaborate — “The Collaborative Way” isn’t just a slogan, it’s how folks operate day to day. The vibe is warm and casual. You don’t need to play a corporate version of yourself to fit in. Leaders are approachable, quick to listen, and serious about improving both the client and employee experience. If you want to grow, speak up, and work with people who actually care, IT by Design is a great spot to build your career.
    The challengesOne thing worth mentioning is that IT by Design is still in growth mode, and that shows up in how policies and processes evolve. The upside is huge: you can suggest changes, see them roll out fast, and help shape how things work. The flip side is that not everything’s fully nailed down yet, so you’ve got to stay on your toes. It keeps you sharp and agile, but it can also throw you off if you’re expecting everything to be set in stone. I see it less as a flaw and more as an area where the company — and anyone who joins — gets to keep learning and improving.
    1 person found this helpful
    5.0
    Talent Acquisition Manager
    Sep 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    My experience has been incredibly fulfilling, offering meaningful career growth, global exposure, and a supportive people first culture with competitive benefits that truly value employees.
    The good thingsA great place for professionals looking to build a meaningful career in MSP tech space and talent—offering global exposure, a strong team culture, IT certifications, rewarding benefits, and continuous learning in a purpose-driven, people-focused environment.
    The challengesAdding healthier food/snack options, a small gaming or relaxation area, or offering gym memberships would enhance employee wellness and help support better work-life balance.
    1 person found this helpful
    3.0
    Senior Systems Engineer
    Aug 2025
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, current employee
    Only few employees who legit had msp experience.
    The good thingsBilliards & Free snacks
    The challengesA lot of employees came from the BPO industry along with that mindset causing chaos to the team. The opportunity to work for an MSP company is very different when working in a BPO industry where micromanaging is usually present. And so far, as long as you're not abusing anything you're good. So far, this company doesn't want to implement hybrid setup or wfh which I wish they do asap.
    6 people found this helpful
    1.0
    Service Desk Analyst
    Jul 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    There are way better MSPs out there
    The good thingsGreat coworkers (engineers), free snacks maximum of 2 and coffee
    The challengesincompetent management, they rather lose their really great engineers just to follow their outdated corporate practices and just hire new ones that would last for another year. our clients support wfh practice (US) and care more about us more than itbd themselves. team leads are only their for management work, they are not great when it comes to troubleshooting, i know 2 co-engineers who are 10x better at that field and actually help other engineers, they also go to other bays and do better assist than them. they keep enforcing indian work culture which the usa and ph dont appreciate. absolutely low pay, others offer better pay and benefits while we get the absolute lowest of low to save budget and make the ceo happy. they dont care, theyll replace you if they cant control you even if youre good.
    8 people found this helpful
    1.0
    Systems Engineer
    Jul 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Toxic leadership. Bad management. Low pay. No concern for employee well-being.
    The good thingsCan be a good starter company if you want to start in MSP. They have the MSP bootcamp training and sponsors IT certification.
    The challengesClient over employee: Management tends to prioritize clients over their employees. Even when issues were already raised, they tend to choose the clients’ preference. Communication gaps during issues: When problems surfaced, operational or client escalations, leadership sometimes stayed quiet or distanced, leaving employees uncertain about direction. Employee safety & crisis response: During typhoons there was little proactive welfare checking. We weren’t asked about onsite safety, transport home, or personal conditions, mainly just received a “thank you” or “kudos” Below market salary: If you compare salaries to other MSP companies, IT By Design is way way below the market. Questionable performance separations: I saw cases where employees meeting KPIs were let go for “performance” with limited explanation. Made it feel personal. It affects morale and trust on managers or leadership. Might also create a fear on retaliation.
    8 people found this helpful
    1.0
    Systems Engineer
    Jun 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    There are better opportunitiescomparing it to other msp companies, they get better feedback from clients and their engineers. we only get the bare minimum and delusions of grandeur
    6 people found this helpful
    5.0
    Senior Systems Engineer
    Mar 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good place to learn and grow
    The good thingsEnvironment and mostly the learning and the people skills that I have learned
    The challengesNone yet but so far it is good
    5.0
    Senior Systems Engineer
    Mar 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Application and Onboarding process went smoothly.
    The good thingsApplication and Onboarding process went smoothly.
    The challengesThe commute and traffic to work.
    4.0
    Associate Technical Team Leader
    Mar 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    awesome and a great place to work!
    The good thingsGood working environment. The best for pips who appreciate onsite arrangements. People are very welcoming, you will feel everyone is in an equal phase. Additionally, they have this crazy activity weekly, monthly, and quarterly.
    The challengesFully Onsite but again everyone has your back and can help you with anything
    3.0
    janitor
    Jan 2025
    Manila City Metro ManilaLess than 1 year in the role, former employee
    Good Experience. Experience is good
    The good thingsGood People, People is good
    The challengesNo Challenges. There is no Challenges
    4.0
    Human Resources Executive
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    The growth at this company is incredible!
    The good thingsThe benefits are impressive. It's great to see how well-rounded and generous they are, making it clear that there's real value and care put into the employees.
    The challengesWorking on site can be really tough. The long hours travelling to the site and physically demanding tasks can be draining too.
    4.0
    Administration Executive
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    My first day was largely positive, with a welcoming team, an organized onboarding process, and supportive workplace culture.
    The good thingsGood Management, Personal betterment, Great Co-Employees
    The challengesRoom for process Improvements: As the company grows, some internal processes could be streamlined for better efficiency. A focus on refining these procedures
    3.0
    Systems Engineer
    Jan 2025
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, current employee
    My experience at the company has been positive overall, but there are areas for improvement, particularly in providing on-site healthcare and having a robust disaster preparedness plan.
    The good things I really enjoy the energy that comes from collaboration and sharing ideas. I think the best part is when everyone brings something unique to the table—whether it’s a fresh perspective, expertise in a specific area, or just enthusiasm for a shared goal. That dynamic really makes the work exciting.
    The challengesCurrently, there is no clinic available for employees, which could be a concern in the event of medical emergencies. Additionally, the company lacks a comprehensive disaster preparedness plan, particularly for typhoons. This leaves employees vulnerable during natural disasters.
    4 people found this helpful
    5.0
    Systems Engineer
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Company culture is great!
    The good thingsThe company values its people & participate in community related activities (such as visiting nearby communities & schools)
    The challengesThe facilities needs improvement
    4.0
    Support Role
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    A great place for fresh starters to gain knowledge, skills, and confidence.
    The good thingsThe work environment is very supportive, full of learning and positive. I am enjoying my company with the team. THE CHALLENGES: Management should allocate an appropriate budget for these changes, as they are essential for the well-being of the team.
    The challengesThe work setup must be implemented effectively. Allowing a hybrid setup will help reduce employee fatigue from commuting. Facilities and workstations need improvement. Given the rapid growth of the team, the office should be larger and have its own restrooms for hygiene purposes.
    1 person found this helpful
    3.0
    Systems Engineer
    Jan 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    No work from home setup for tenured employees. Be prepared for policies that will alter whenever they want.
    The good thingsI like the pool setup on the office and co-workers are very supportive.
    The challengesThe car service is not large enough to accommodate employees who are traveling to work, and there are only a few pickup and drop-off locations. No work from home setup for tenured employees. Be prepared for policies that will alter whenever they want. Salary is below market price.
    3 people found this helpful
    3.0
    Engineer
    Jan 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Sakto lang
    The good thingsFast onboarding process., above-average salary,
    The challenges One of the challenges is the expensive parking for both motorcycles and cars. The food provided by the subsidized vendor is only enough to fill your stomach—it’s not something you would recommend to others. The office is also very noisy, with thin walls making it difficult to concentrate. Many people aren’t mindful of others who are working with clients, assuming that everyone is just on break or in training. As a result, they chat loudly and laugh without consideration. In fact, some employees even engage in inappropriate conversations, such as telling sheeshual jokes, and you can hear almost every group discussing inappropriate topics. This includes making fun of others' appearances, fashion choices, and more—things that are easily heard during client calls or meetings. Unfortunately, management cannot address the noise issue, as they are part of the problem too. There’s also a lack of collaboration between teams. The ATM cards will only be given after 40-50 days, and the company doesn’t observe Philippine holidays. The office layout resembles a typical call center. The pantry is small, and there is only one two-seater couch. The only table suitable for eating is often occupied by staff for snacks, leaving fewer seats available during lunch breaks.
    4 people found this helpful
    5.0
    Business Development Sales Executive
    Jan 2025
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, current employee
    A growing company with a good work environment.
    The good thingsThe company's Philippine site is experiencing growth. The office environment is welcoming, and its location is convenient whether you commute or drive as the building itself has a parking space where you can park. Employees benefit from subsidized meals and an impressive range of perks that many other companies don't offer, such as life insurance and even pet insurance for pet owners. Being a newly established site, there’s a lot of potential for further improvement. The compensation is above average compared to other companies, particularly for sales professionals, making it a highly competitive choice in the market.
    The challengesThe office environment is warm and welcoming, creating a pleasant atmosphere. However, the building’s amenities fall short of expectations, with limited spaces such as training and conference rooms. As the company continues to grow, it has challenges. Yet, these challenges also open doors for significant improvements and innovation.
    4.0
    Systems Engineer
    Jan 2025
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good company but can be more improved
    The good thingsTrainings and certifications are good. The company offers shuttle service and subsidized meal. This is a good help to lessen the cost of transportation and food. Management is friendly although they are very work driven. Everyone is friendly. The recruiter is very accommodating with my requirements and questions and is pretty too (hello Aki)
    The challengesHMO can be improved. Current provider is always offline. It would be good if they will follow the Philippine Holidays and add more leaves for us
    5.0
    Systems Engineer
    Jan 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    It's a great place for beginners to gain knowledge and build essential skills.
    The good thingsOne of the standout positives of working at ITBD is the valuable learning experience. The environment is very supportive for those who are new to the field, providing extensive training and opportunities to grow professionally.
    The challengesHowever, there are some challenges, particularly regarding compensation. The salary doesn't seem to match the responsibilities and workload expected from the role. This can be a concern for employees who feel that the compensation doesn't reflect the level of effort and commitment required to perform the job effectively.
    4.0
    Systems Engineer
    Jan 2025
    Bonifacio Global City Taguig City Metro Manila
    Good for gaining experience and opening your eyes on where you need to apply them, for your gain and not for them.
    The good thingsExcellent training program to provide you an in depth overview when it comes to the fundamentals of AD, Azure, M365, Firewall and Networking concepts, Colleagues are very approachable.
    The challengesNot all the things learned get applied when you are deployed to production in your role, the process of training and deployment is hectic and still needs review especially with the roles they offer - sometimes they tend to romanticize the roles being offered or for you to prepare in but you will be facing tools and softwares that are entirely out of your scope, the setup of purely on site is hectic as well, and the compensation being received for it is somewhat lacking.
    4.0
    Systems Engineer
    Jan 2025
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, current employee
    if you are an entry level IT professional looking for career growth and decent pay, ITBD is for you
    The good thingsGood career growth especially if you are coming from helpdesk/service desk role. Decent salary. work life balance.
    The challengesIt would be great if they would allow WFH setup even just a few times a week. pure night shift schedule is a bit exhausting
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