Infosys BPM
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    Infosys BPM
    (126 reviews)
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    Company Reviews

    Working at Infosys BPM

    3.7126 ratings in total
    5
    50
    4
    28
    3
    18
    2
    14
    1
    16
    83%
    Rate salary as high or average
    71%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(126 ratings)
    Career development
    3.2(126 ratings)
    Benefits & perks
    3.2(126 ratings)
    Management
    3.0(126 ratings)
    Working environment
    3.4(126 ratings)
    Diversity & equal opportunity
    2.3(13 ratings)
    Ratings for Infosys BPM are shared as-is from employees in line with our community guidelines

    reviews

    Showing 22 reviews for Taguig City Metro Manila
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    1.0
    Recruitment Coordinator
    Jan 2026
    Taguig City Metro Manila2 to 3 years in the role, former employee
    HMO coverage depends on your job level and it is hard to get coverage to any clinics or hospitals.
    The good thingsGood compensation and nothing else
    The challengesHR communication, HMO coverage
    1.0
    Subject Matter Expert
    Nov 2025
    Bonifacio Global City Taguig City Metro Manila6 to 7 years in the role, current employee
    Extremely bad. Poor salary alignment. Not even close to what the market is offering now
    The good thingsFriends that are actually friends
    The challengesLow salary to those who have been working here for a long time. New hires have it better. Salary is not enough to live
    2.0
    Senior Process Executive
    Aug 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    It may not be the best workplace, as the leave availment process is not well-managed.
    The good thingsThe account process was manageable and contributed to the development of my existing skills and abilities.
    The challengesThe main challenges are the lack of work-life balance and poor leave availment. You are only informed of leave approval two weeks before the scheduled date.
    2 people found this helpful
    3.0
    Spanish Bilingual Agent
    Aug 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Do not try............
    The good thingsCellphones and foods are allowed inside the production floor
    The challengesLost of pay (dispute sa sahod) Frequently changing schedules Some guards are power trippers
    3 people found this helpful
    2.0
    Senior Process Executive
    Feb 2025
    Taguig City Metro Manila5 to 6 years in the role, former employee
    If you want to start to your career, you may apply here. Then leave and look for a better opportunities elsewhere.
    The good thingsEasy LOB. Can easily adapt with the tasks.
    The challengesLow salary. Did not give importance to those employees who stayed with them for a very long time. Don't expect for a salary increase/alignment.
    6 people found this helpful
    2.0
    Senior Executive Specialist
    Jan 2025
    Bonifacio Global City Taguig City Metro Manila
    I gained a lot of experiences for almost 3 years but I quit because of salary dissatisfaction.
    The good thingsIt is one of my training ground to hone my problem solving and conflict resolution skills as a call center agent.
    The challengesFirst is score card, when you used your SL your reliability score will go down. And if your reliability score will go down you are obliged 100% to report onsite for that particular month so on and so forth. Second, first come first serve of plotting leaves and you must hit all the target scores like QA and reliability score. Third, some team leads are irresponsible and unprofessional they don't even know how to manage and nurture a team like conducting huddle regularly. Lastly, the new management implemented an anti agent policy which bring additional burden to the task for those agent who are taking calls. They add extra work but they didn't add extra pay.
    13 people found this helpful
    1.0
    Senior Technical Process Executive
    Nov 2024
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    Toxic
    The good thingsNo worklife balance
    The challengesDispute always on salary
    9 people found this helpful
    2.0
    Helpdesk Support Role
    Jun 2024
    Taguig City Metro Manila
    Not worth the time
    The good thingsQuick hiring due to high attrition of employees
    The challengesHostile working environment, mismanagement, lower salary compared to competitors, sub par healthcare provider
    8 people found this helpful
    2.0
    Manager
    Nov 2023
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role
    if you like admin tasks over operations management, apply here.
    The good thingsGood HMO coverage and within Market value salary range for Managers and above
    The challengesPayroll is always an issue. very high attrition due to: 1. payroll issues 2. Work-life balance Managers spent toooo much admin time due to audits and compliance checklists. Takes too much away time from operations management and improvements.
    2 people found this helpful
    2.0
    IT STAFF
    Nov 2022
    Bonifacio Global City Taguig City Metro Manila3 to 4 years in the role, former employee
    Good salary bad management
    The good thingsPrivileges are good but the management having bad judgement
    The challengesThey trust more on client than their subordinat s
    4 people found this helpful
    5.0
    Process executive
    Jul 2022
    Bonifacio Global City Taguig City Metro Manila7 to 8 years in the role, current employee
    Good working environment
    The good thingsSalary increase, good facilities, good environment
    The challengesPerformance bonus is only small amount
    2 people found this helpful
    5.0
    Process executive
    Mar 2022
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    perfect place to gain experience
    The good thingsamazing workmates and leads
    The challengesThe travel going to work is quite far from from my place
    5.0
    Process specialist
    Sep 2021
    Taguig City Metro Manila3 to 4 years in the role, former employee
    I enjoyed my stay with Infosys
    The good thingsThey do take care of their employees and values them as part of the business.
    The challengesI understand that not everything can be accommodated like transportation for faraway employees.
    1 person found this helpful
    3.0
    Retirement Specialist
    Aug 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Retirement Specialist
    The good thingsWork from home (until further notice), free equipment, internet reimbursement.
    The challengesI just started and I already experienced a payroll dispute. Not a good sign for things to come. Training is quick and below standards. Then when you need approval to get a request expedited, no one's there to approve it. No escalation, always advised for a call back. Very poor support to new hires like me.
    2 people found this helpful
    5.0
    Process executive
    Jun 2021
    Taguig City Metro Manila3 to 4 years in the role, former employee
    having good benefits
    The good things*having additional 2 HMO dependent *good starter for fresh grad. * having quarterly bonus
    The challenges*politics is rampant
    5.0
    Senior Purchasing Executive
    Jun 2021
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Good and Engaging Experienced
    The good thingsGood leaders. I liked the good treatment of my co-workers. Employees are often one day ahead of their pay. If there is a problem, the employees are notified immediately. I really like the way we celebrate our birthdays. Quarterly bonus that depends on the economic performance of the company.
    The challengesThere is no retirement plan for the employees.
    1.0
    Quality assurance analyst
    Jan 2021
    Taguig City Metro ManilaLess than 1 year in the role
    Not A Good Experience At All
    The good thingsJust the salary package. But still a lot to be disputed. Questionable dispute process. Incompetent Hr personnel especially in Comp And Ben
    The challengesDealing with colleague counterparts especially in bangalore. So stressful environment to be honest. Internally, there are lots of opportunities from HR to Operations. Quality side, I can say good.
    2.0
    Process Specialist - Quality Analyst
    Dec 2020
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    First Impression Last
    The good thingsThe salary package. They were able to match my expected salary package.
    The challengesQuality Management is great. But the Operations, definitely not good. In my account, I consider it bad. Most of their processes mainly depend from the Indian counterparts. In which, has a poor rate when it comes to responding. And the fact, that we are pioneering account, it is obvious that they are not prepared. Also, I don’t like their system of training people (Product Training). To be honest, I’m surprised. Well, I guess its true enough that first impression lasts. And this experience of mine are one of those that can testify to that statement.
    1 person found this helpful
    3.0
    Process specialist
    Nov 2020
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Promotion increase is very low
    The good thingsWorkmates are the best memories in the company. They provide training but it doesn't focus on your current process.
    The challengesThe promotion increase is very low. They don't value the home grown employees. The increase is not based on the performance you are giving. Even you are the top performer, it doesn't matter to them. Very disappointing to be promoted.
    4 people found this helpful
    5.0
    Process executive
    Jan 2020
    Bonifacio Global City Taguig City Metro Manila9 to 10 years in the role, former employee
    Awesome
    The good thingsThey value their employees
    The challengesCompeteive and skill oriented
    5.0
    Senior process executive
    Jan 2017
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great environment
    The good thingsLess stress and accessible
    The challengesJust average salary
    3.0
    BVoIP Lead
    Jul 2015
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    Agent Level.
    The good thingsThe crowd. I stayed there because i enjoyed my team. I love love working in with my teammates and Team Leader. We really work hard so we can achieve the required scores. Our leader taught us a lot of things. Work and life related.
    The challengesIncrease and promotions. I was working on the company for 2 years and so. I am working really great with my scores. I was hailed as one of the top agents for a couple of times now. As a tenured in my LOB, we are not allowed to get any promotion/progression since my band level is only for low level. wasnt able to attend a couple of trainings because of this.
    2 people found this helpful
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