IGT Solutions
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    IGT Solutions
    (37 reviews)
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    Company Reviews

    Working at IGT Solutions

    3.737 ratings in total
    5
    15
    4
    6
    3
    9
    2
    3
    1
    4
    73%
    Rate salary as high or average
    70%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(36 ratings)
    Career development
    3.5(36 ratings)
    Benefits & perks
    3.1(36 ratings)
    Management
    3.4(36 ratings)
    Working environment
    3.6(36 ratings)
    Diversity & equal opportunity
    3.3(4 ratings)
    Ratings for IGT Solutions are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 37 reviews sorted by most recent
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    1.0
    BPO Agent
    Nov 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    There is no good in this company even if you leave due to medical illness of family.
    The good thingsIn love my workmate.
    The challengesThe management system is inefficient.
    1 person found this helpful
    5.0
    HR Compliance
    Jun 2025
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    Handling HR - Compliance work, and BGV.People around me are all good and well experience.
    5.0
    Customer Service Representative
    Feb 2025
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    It's been so memorable and fun.
    The good thingsAll was approachable and easy to work with.
    The challengeschanging LOB without asking the agents.
    1 person found this helpful
    5.0
    Senior Executive - Training
    Jan 2025
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    Great company for first-time job seekers
    The good thingsHealthy collaboration with the team, supportive managers
    The challengesUnavoidable/unnecessary work disputes
    3.0
    Travel Associate
    Jan 2025
    Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    It was great company for starters, and tenured that is only looking for a chill work space.
    The good thingsGreat company for starters to BPO industry.
    The challengesIt was quite a blow to the agents when the company removed paid overtime and paid rest-day overtime starting in November 2024, just as the Christmas holidays were approaching, all because they were considered 'overstaffed' after the ramping season."
    4.0
    Travel Associate - Back Office
    Sep 2023
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Great work environment
    The good thingsI enjoy the people I work with
    The challengesThe travel from home to work
    2.0
    Travel consultant
    Sep 2023
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    It is the people not the account.
    The good thingsThe teammates and the account itself are the good things.
    The challengesI know that there's no perfect company but there are a lot of improvement that can be done with the management and payroll system to avoid pay dispute almost every month. I hope the management/managers could learn and display fair treatment to all its employees including team leaders. Imagine working with people who have the same goal and helping each other, that's a success for everyone.
    5.0
    Social Media Associate
    Aug 2023
    1 to 2 years in the role, former employee
    GOOD WORKING ENVIRONMENT
    The good thingsI enjoyed working here since it is a virtual set-up with very easy account
    The challengesI personally did not have any challenges working with the company as the account for me is feasible and convenient since we are working from home
    2.0
    Sales coach
    Jul 2023
    Metro ManilaLess than 1 year in the role, current employee
    Newbie Paradise - Minimal Stress
    The good thingsThe overall environment here is a treasure to behold. It is an arena where you can showcase your professional skills and knowledge while working alongside wonderful people
    The challengesI have been working here for almost 2 months now and I still haven't recieved my pay.
    5.0
    Customer service representative
    Jul 2023
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Company that can provide unexpected incentives
    The good thingsThey can and will consider your situation based on the management demand.
    The challengesWorking on site and changes on what cascaded demand.
    5.0
    Travel consultant
    Jun 2023
    1 to 2 years in the role, former employee
    It boosted my skills
    The good thingsI have a lot of friends
    The challengesThe travel to site because the office was quiet far
    3.0
    Travel consultant
    Jul 2022
    Muntinlupa City Metro ManilaLess than 1 year in the role, current employee
    modest salary for airline campaign
    The good thingstravel account is easy
    The challengesindian company - summarizes it all
    1.0
    CSR
    Apr 2022
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    very low salary and does not support any travel allowance, dispute every payout
    The good thingssome of team leaders are very passionate about their work
    The challengesgiving travel allowance and making sure that employee will get what they are deserve
    1 person found this helpful
    4.0
    Travel associate
    Jan 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Good for starter and looking for good salary
    The good thingsGood culture to work with. And the managers are friendly.
    The challengesThe dispute took too long to resolve.
    3.0
    HR generalist
    Oct 2021
    3 to 4 years in the role, former employee
    Normal as it went till covid
    The good thingsTravel was not that great especially if you don't have a car. But the employee relation and enviorment was something worth staying.
    The challengesTravel distance and food cafeteria options
    4.0
    Financial accountant
    Sep 2021
    Mandaluyong City Metro Manila1 to 2 years in the role, current employee
    They teach me how to communicate thru phone
    The good thingsIve learned a lot of my current job. They teach me of how to communicate with empathy thru phone
    The challengesEverytime that you are experiencing to talk the irate customer and you feel under pressure of how to resolve the concern of the customer
    5.0
    Travel consultant
    Sep 2021
    Well applauded experience
    The good thingsManagement are superb
    The challengesNo challenges at all
    3.0
    Travel consultant
    Jun 2021
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Rich and rollercoaster ride experience
    The good thingsGreat mentors, so many things that are free to explore and learned when it comes to the travel industry, awesome colleagues, friendly environment especially to newbies
    The challengesThe equipment being used sometimes are outdated, the facilities are limited, the salary is lower than the average in the market, and focuses on travel campaigns only
    2 people found this helpful
    5.0
    Travel consultant
    Apr 2021
    1 to 2 years in the role, current employee
    By working you need a lknb payienxe
    The good thingsEnvironment friendly. Good staff and officemates
    The challengesNothing hust teh irate customers ans the issues of the pax
    5.0
    Team lead
    Feb 2021
    Muntinlupa City Metro Manila3 to 4 years in the role, former employee
    Great overall. Good!
    The good thingsCo-employees and work environment
    The challengesOpportunities for career growth. Management.
    4.0
    Travel consultant
    Nov 2020
    Pasay City Metro Manila5 to 6 years in the role, current employee
    IGT is a nice company
    The good thingsThe people there are helpful and nice place to work with
    The challengesI was not able to work there due to pandemic
    5.0
    Customer service
    Sep 2020
    1 to 2 years in the role, current employee
    It's been life changing due to environment
    The good thingsI enjoy the company of my colleagues.
    The challengesThe pandemic stops the operation and ends to its closure.
    3.0
    Travel Associate
    Sep 2020
    The experience at first is quite good.
    The good thingsYou will learn a lot of things especially on travel industry and will be able to enhance your comprehension skills.
    The challengesThe challenges that you will encounter is either on your coworker or the irate passengers on call.
    4.0
    Process executive
    Aug 2020
    Less than 1 year in the role, current employee
    Good company but less salary
    The good thingsWork is good and staff is nice
    The challengesNothing as such , work smoothly
    2.0
    Quality supervisor
    May 2020
    9 to 10 years in the role, current employee
    Been here for a decade now
    The good thingsThe people, Everyone is Family
    The challengesLow Compensation. Very low benefit package
    5.0
    Travel consultant
    May 2020
    1 to 2 years in the role, current employee
    Work environment is really good.
    The good thingsAll the people are very accommodating.
    The challengesDaily checking of performance.
    5.0
    Team Leader/Supervisor
    May 2020
    Mandaluyong City Metro Manila9 to 10 years in the role, current employee
    IGT Solutions offers working as a Family
    The good thingsFamily is not about blood relations but being with people who cares. IGT Solutions is a place where you will be treated as family who cares for your well being.
    The challengesBeing an outsource company IGT is unable to compete with the salary offered by in-house companies.
    4.0
    Team Lead
    May 2020
    Very supportive management.
    The good thingsThe management is very supportive and understanding to their employees.
    The challengesLacks better account and not focusing on 1 vertical.
    5.0
    Service Director
    May 2020
    9 to 10 years in the role, current employee
    Was given a lot of great experiences
    The good thingsThe acoount and the people.
    The challengesBeing a travel account everyday is changing.
    5.0
    Assistant manager
    Apr 2020
    9 to 10 years in the role, current employee
    Work life balance and open communication policy is exercised.
    The good thingsYearly appraisal for all performing employees.
    The challengesCould not think of any challenges as we have open communication with management.
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    Reviews by location
    Mandaluyong City Metro ManilaMuntinlupa City Metro ManilaPasay City Metro ManilaTaguig City Metro Manila