IBM
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    IBM
    (553 reviews)
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    Company Reviews

    Working at IBM

    4.2553 ratings in total
    5
    254
    4
    190
    3
    71
    2
    20
    1
    18
    87%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(552 ratings)
    Career development
    3.9(552 ratings)
    Benefits & perks
    3.7(552 ratings)
    Management
    3.6(552 ratings)
    Working environment
    4.1(552 ratings)
    Diversity & equal opportunity
    4.1(11 ratings)
    Ratings for IBM are shared as-is from employees in line with our community guidelines

    Reviews

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    5.0
    Process Delivery Specialist
    Apr 2026
    Eastwood Quezon City Metro ManilaLess than 1 year in the role, former employee
    One of the best company I ever worked for.
    The good thingsGood Benefits, good working environment, lots of opportunity to get certifications and knowledge.
    The challengesAverage Pay and that's all. Only the pay could be improved as everything else is good :)
    5.0
    Application Developer
    Oct 2025
    Diliman Quezon City Metro Manila3 to 4 years in the role, current employee
    Healthy environment, considerate teams, but slow career growth and limited project advancement.
    The good thingsI've had a positive experience working at my company. The environment is genuinely healthy, fostering collaboration and respect among colleagues. Management is considerate and adapts their approach depending on the nature of the project you're assigned to, which makes a big difference in day-to-day work. It's a place where people are valued and supported
    The challengesHowever, the pace of career progression can be slow, especially within certain teams or projects. Growth opportunities in my current assignment feel limited, which may be a concern for those seeking rapid development or advancement.
    2 people found this helpful
    1.0
    Sales Support Role Order Process Management
    Aug 2025
    Eastwood Quezon City Metro Manila1 to 2 years in the role, former employee
    IBM is going down the drain
    The good thingsThe rapport from co workers
    The challengesTheir clients are of no substance and so does some of the managers.
    3.0
    Package Specialist
    Aug 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Some setback but is ok
    The good thingsQuiet office, Heavily structured
    The challengesWorkload that are not scope of job role. Managers that aren't keen on their employees
    4.0
    Process Delivery Specialist
    Aug 2025
    Quezon City Metro Manila3 to 4 years in the role, former employee
    The account I worked with is good to be with for a short period. I wouldn't recommend working there for more than 2 years unless you get promoted from band 4 to band 6 in that span of time. Maybe be mindful during your interview which account you would be assigned to, and suggest you stay away from Providence/PSJH if possible.
    The good thingsThe account I worked under was filled with good people and are all for your advancement.
    The challengesPromotions are difficult to come by. One wrong move (movement from one position to another) would dictate a major part of your career. If you end up in a position/band level that has minimal to no vertical movement, that may very well be your last promotion unless you get transferred to another department, account, or even in-house (in which this case, getting transferred as an in-house associate is much more difficult than it is to transfer accounts).
    4.0
    Support Specialist
    Aug 2025
    Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
    A Good Stepping Stone
    The good thingsThe new hire training program - 10 days of FST, and 6 weeks of PST - was one of the most comprehensive training programs I've ever had in the BPO industry. My trainers were all competent, and the support coaches all had a genuine desire in your continued growth and development. While the pay wasn't really good, they more than made up for it in the allowances and incentives you received. (Too bad that, when I got promoted as a Communications Coach, the second phase of the Synnex-Concentrix takeover already took shape.)
    The challengesIt had all the same downsides as the usual contact center - toxic work environment (including, but not limited to, inappropriate relationships between the middle managers and the rank-and-file), mindless gossip from coworkers, power-tripping managers, inadequate leave credits, and stats that made no real sense to you.
    3.0
    Operations Supervisor
    Jun 2025
    Quezon City Metro Manila2 to 3 years in the role, current employee
    Process Innovation Professional - Team LeadThe company ir very innovative but most of managements practices micromanaging. If career growth is what you are looking for this company is not the one. They would offer you an average salary in the market which is competitive but the annual bonuses and increases declines yearly. Company profit as whole are being shared to everyone yearly which is continuously increasing yet surprisingly as a lead who manages people and overseas annual increase and bonuses, the budget from management are declining in the last three years. Job roles are also being taken advantage of. Additional scope are being forced without any salary or role changes.
    5.0
    Recruitment
    Aug 2024
    Eastwood Quezon City Metro Manila3 to 4 years in the role, former employee
    IBM is a good company to start with.
    The good thingsIBM's culture and processes are top notch
    The challengesSalary progression is slow
    3 people found this helpful
    4.0
    Talent Advisor
    May 2024
    Eastwood Quezon City Metro Manila1 to 2 years in the role, current employee
    Loved working with IBM though hopefully they would be able to make the increase higher annually and have better benefits for their employees as they will be coming back to onsite 3x a day which is costly.
    The good thingsWork-Life Balance and light office culture.
    The challengesBenefits are not so competitive with other BPO companies.
    5.0
    Recruitment Role
    Apr 2024
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Became well versed in US Healthcare Recruitment and using of various tools for ATS
    The good thingsContinues training to various aspects of recruitment and development
    The challengesWorkload is a little bit higher compared to my other jobs
    1 person found this helpful
    4.0
    Applications Developer
    Feb 2024
    Quezon City Metro Manila1 to 2 years in the role, current employee
    I am pretty satisfied with the management, and I see myself working in this company until retirement.
    The good thingsEnvironment is good and there are a lot of opportunities inside the company.
    The challengesIt's hard to change career paths.
    4.0
    Delivery Specialist
    Nov 2023
    Eastwood Quezon City Metro Manila1 to 2 years in the role, former employee
    Overall good but it wasn’t good enough to stay
    The good thingsLoved working with my team. We pushed through even in the toughest of peak seasons.
    The challengesOur call for help by adding new members to help delegate tasks was not prioritised. Out team at this point was burning out. 2 out of 5 members have neen doing continuous overtime until 12am for about 8-10mos but still no help was given
    1 person found this helpful
    5.0
    HR Contact Center Representative
    Oct 2023
    Quezon City Metro Manila5 to 6 years in the role, former employee
    Its Awesome to Bee Blue
    The good thingsIt has been a great experience working at IBM. iF only i hadn't had a stroke i still see myself working in the company
    The challengesWhat i find challenging is working on site, like i said i had a stroke last year and so i am not physically able to travel to the office.
    2 people found this helpful
    4.0
    Procure to Pay
    Sep 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Process Delivery Specialist - Procure to Pay
    The good thingsGood for newbie as there are lots of training available, colleagues are pretty much approachable and they really value collaboration.
    The challengesJust based on my experience, they should take good care of high-performing employees, and give them the fair compensation they deserve not only offer it as a counteroffer when you already decided to resign,
    3.0
    Accounts Payable
    Sep 2023
    IBM.. WAS a great place to work.
    The good thingsA lot of trainings, from face-to-face to online.
    The challengesVery poor treatment of Management to employees.
    5.0
    Application Developer
    Sep 2023
    If you want to learn . Choose IBM!
    The good thingsCertifications,Salary,Work From home,Hybrid
    The challengesNothing much . There is no perfect company just we all have different personal issues.
    5.0
    Customer care associate
    Sep 2023
    I enjoyed my stay and my potentials we're seen. They treat their employees as assets and not "workers", which I guess for me is the most important thing when one is an employee.
    The good thingsIBM fully understands and brings out the best potential of an employee. No discrimination and they give awards to those who are deserving and help those who they need to be motivated to perform well.
    The challengesI guess the only thing that I can say is the schedule. I understand that in this industry, there would be no holidays, and shifting schedules are part of my job. Just filing a VL is a bit difficult for me then.
    5.0
    Quote to Cash Professional
    Aug 2023
    1 to 2 years in the role, former employee
    Good Journey but quite stressful
    The good thingsBenefits is higher than the other companies. Quite generous.
    The challengesContinuous restructuring of people skills. If you are not skilled enough you will be given a certain time to find another job to go to. Every year they are removing people who are only trained on one to two processes.
    3.0
    HR practitioner
    Aug 2023
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Good company for career growth.
    The good thingsAside from career growth, the only thing I could think of would be the Flexible Spending Account benefit for regular employees.
    The challengesForcing everyone to work in the office even though the work can be accomplished at home, work-life balance cannot be guaranteed due to "utilisation", average salary, salaries are given only once a month instead of twice a month, and company does not cover dependents for HMO.
    1 person found this helpful
    5.0
    RTR Accounting Analyst
    Aug 2023
    Quezon City Metro Manila1 to 2 years in the role, current employee
    You have so much to learn in this company
    The good thingsThe good environment and kind and friendly colleague
    The challengesThe month end process especially on tax quarter
    3.0
    Business Transformation Consultant
    Aug 2023
    IBM BPO PH - Conlulting
    The good thingsBenefits: Very Good for married couples (or same-sex partners) that have kids. Parents are not covered. Work set-up is hybrid. You are likely to report to the office minimum 1 day a week up to 3x a week.
    The challengesSome leaders are great, I'm one of the unfortunate ones.
    1.0
    Process Delivery Specialist
    Jul 2023
    Quezon City Metro Manila1 to 2 years in the role, current employee
    Terrible Management and Salary increase is not for everyone
    The good thingsAON Benefits - Reimbursable Great colleagues
    The challengesManagement is not listening to their employees. Requiring task yo be done perfectly but gives low salary. Increase is not annually. They just only pick or choose who they want to give an increase. Salary increase is not for everyone
    1 person found this helpful
    4.0
    Recruitment Sourcer
    Jun 2023
    Less than 1 year in the role, former employee
    Managers are helpful, work life balance
    The good thingsThe managers and teammates are very helpful
    The challengespressure from the higher ups
    5.0
    IT consultant
    Apr 2023
    Quezon City Metro Manila7 to 8 years in the role, current employee
    great place to work in
    The good thingsnice culture good training flexible work arrangement
    The challengestoo many paths available for one practitioner
    5.0
    Accounts Payable Specialist
    Feb 2023
    Quezon City Metro Manila3 to 4 years in the role, current employee
    Amazing work experience ever!
    The good thingsEnvironment, Management, Leadership
    The challengesnone at all, I think everything is well for me.
    5.0
    Data entry
    Feb 2023
    Less than 1 year in the role, former employee
    Good head start in the BPO and CSR industry
    The good thingsThe work assitance by the account team, also the start up training for the uses of different tools for work
    The challengesThe location of the IT park was quite distant and the traffic was not developing into something good
    4.0
    SAP Transportation Management Functional Consultant
    Jan 2023
    Quezon City Metro Manila3 to 4 years in the role, former employee
    IBM Philippines gives you more flexibility in developing and handling your career
    The good thingsIBM provides you with more room to be independent in handling your career. You may learn how to sell your self to projects to be on boarded.
    The challengesIBM sometimes assigns you on a project that is not related to your capability which makes it hard to a specialized person to cope up with the project business process.
    5.0
    Customer service agent
    Dec 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Great first job experience
    The good thingsPeople were understanding and very helpful to new hires and fresh grads like me when I first started working for them.
    The challengesThe account was not my type and I wanted to switch to working in HR which was my goal from the start.
    5.0
    IT helpdesk
    Oct 2022
    1 to 2 years in the role, former employee
    Great place to learn things!
    The good thingsGreat place to learn things! Everyone is really encouraging you to continuously learn since there is a portal for e-learning.
    The challengesTools are great, just the computer is a bit outdated.
    5.0
    Client support specialist
    Oct 2022
    Quezon City Metro Manila5 to 6 years in the role, former employee
    My experience with IBM is so amazing through the guidance of the management and mentors.
    The good thingsI enjoyed working with IBM because of its culture and the work environment itself.
    The challengesI think I do not have any dull moments working here. IBM really helps me where I am now and really enjoyed working here.
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