A Good Stepping StoneThe good thingsThe new hire training program - 10 days of FST, and 6 weeks of PST - was one of the most comprehensive training programs I've ever had in the BPO industry. My trainers were all competent, and the support coaches all had a genuine desire in your continued growth and development. While the pay wasn't really good, they more than made up for it in the allowances and incentives you received. (Too bad that, when I got promoted as a Communications Coach, the second phase of the Synnex-Concentrix takeover already took shape.)
The challengesIt had all the same downsides as the usual contact center - toxic work environment (including, but not limited to, inappropriate relationships between the middle managers and the rank-and-file), mindless gossip from coworkers, power-tripping managers, inadequate leave credits, and stats that made no real sense to you.