Manila City Metro ManilaLess than 1 year in the role, former employee
Fast-paced work overshadowed by poor management cultureManagement style leans more toward control than collaboration. I experienced dismissive communication, assumptions made without open dialogue, and very limited openness to feedback. Team leaders could benefit from stronger training in leadership and communication skills. Constructive suggestions were often not welcomed, making it difficult for agents who wanted to contribute ideas or improvements. HR support felt limited at times, with decisions seeming to favor leadership, which left agents feeling unsupported. Prospective employees should be prepared for a highly top-down management culture.
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