HelloConnect
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    HelloConnect
    (12 reviews)
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    Company Reviews

    Working at HelloConnect

    2.812 ratings in total
    5
    5
    4
    0
    3
    1
    2
    0
    1
    6
    83%
    Rate salary as high or average
    42%
    Employees recommend this employer to friends
    Work/Life balance
    2.8(11 ratings)
    Career development
    2.8(11 ratings)
    Benefits & perks
    2.8(11 ratings)
    Management
    2.7(11 ratings)
    Working environment
    3.1(11 ratings)
    Diversity & equal opportunity
    5.0(2 ratings)
    Ratings for HelloConnect are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 12 reviews sorted by most recent
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    5.0
    Assistant Team Leader
    Oct 2025
    Taguig City Metro Manila4 to 5 years in the role, current employee
    Acompany where Hard Work is Recognized and Growth is Encouraged!
    The good thingsWorking here has been a truly rewarding experience. I started as an Admin Assistant and have been given multiple opportunities to grow and climb the ladder. The company truly values its people and fosters a culture of collaboration, growth, and respect. Everything is based on data and output, which makes recognition and rewards fair and well-deserved. Hard work never goes unnoticed — it’s motivating to give your best when your efforts are genuinely appreciated. I believe the HR Department, particularly in Global Business Services, is a fast-paced and dynamic environment that continues to evolve. Like any growing team, there are areas that can still be strengthened — especially around process efficiency — and that’s completely understandable. Continuous improvement is part of the journey, and it’s great to see the team striving for it. Celebrating 4 meaningful years with HelloConnect! 💚
    The challengesSalary is competitive, benefits can be enhanced!
    1.0
    Customer Care Specialist
    Jun 2025
    Manila City Metro ManilaLess than 1 year in the role, former employee
    Fast-paced work overshadowed by poor management cultureManagement style leans more toward control than collaboration. I experienced dismissive communication, assumptions made without open dialogue, and very limited openness to feedback. Team leaders could benefit from stronger training in leadership and communication skills. Constructive suggestions were often not welcomed, making it difficult for agents who wanted to contribute ideas or improvements. HR support felt limited at times, with decisions seeming to favor leadership, which left agents feeling unsupported. Prospective employees should be prepared for a highly top-down management culture.
    8 people found this helpful
    5.0
    Head of Client Operations
    Apr 2025
    Taguig City Metro Manila4 to 5 years in the role, current employee
    Supportive and flexible workplace with room to grow
    The good thingsThe company was very new when I joined, and I'm glad we've been able to retain the WFH arrangement — at least for my department — which has been great, especially post-pandemic. I’ve seen the company grow and continue to expand, now with its third site.
    The challengesLimited parking and the company can still improve their benefits structure to be as competitive.
    5.0
    Current employee- 1 year
    Nov 2022
    1 to 2 years in the role, current employee
    Awesome workplace!!!
    The good thingsCompetitive salary. Fun environment. Lot's of activities. Great benefits.
    The challengesNone so far..........
    4 people found this helpful
    1.0
    CSR
    May 2022
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    this is the worst BPO
    The good thingsnone. management and HR are the worst, the benefit and pay are also an insult. If you even try to be with this goodbye connect you'll be wasting your career growth
    The challengesthe worst. the worst . the worst
    17 people found this helpful
    1.0
    CSS
    May 2022
    1 to 2 years in the role, former employee
    Worst company ever!!
    The good thingsNothing. Operations and HR people are the worst
    The challenges-OMs are not approachable -TLs are so by the book. They are all not trained. They don't know how to connect with their agents. -SMEs are not helpful And the worst of them All? The HR!!! It will take you 2-3 or more emails just for them to reply to your inquiries. Most of the time they will not respond at all!
    15 people found this helpful
    1.0
    CCS
    Apr 2022
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    Salary does not match with the workload
    The good thingsI don't see any good thing about this company
    The challenges-The support, particularly in the ANZ/EP campaign, makes them feel like they own the company. -The OM-STL bosses believe they are the owners of the company, and they do not accept and value the employee's opinions. -Managing three markets with various countries at the same time, which workload does not match with the offer salary -Do not APPLY here. You can find something better -HR is a waste
    14 people found this helpful
    5.0
    Customer Care
    Dec 2021
    1 to 2 years in the role, current employee
    Working here is Cool!!!
    The good thingsThe reason why I'm staying with Helloconnect is definitely because of our managers they are the reason why the business is successful. I'm receiving the best treatment from the management and all my requests are handled timely.
    The challengesI don't see any challenges working with this company.
    5.0
    CSA
    Oct 2021
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, current employee
    Good work environment
    The good thingsGood work environment. Good people. Was able to support with equipment for work from home. Nice office in BGC too!
    The challengesUnfortunately, they need to have us work on site
    3.0
    Agent
    Jul 2021
    Tuguegarao City Cagayan1 to 2 years in the role, current employee
    They will promote you based on how close you are to the management not on you
    The good thingsJust the compensation!!!!!!!!
    The challengesUNFAIR MANAGEMENT!!!!!!!!!!!!!!!!!!!!!!!!! THEY DON'T ACCEPT OPINIONS FROM AGENTS
    7 people found this helpful
    1.0
    Customer Service Representative
    Jun 2021
    Less than 1 year in the role, current employee
    DO NOT WASTE YOU TIME HERE. NO REPLY FROM HR IF YOU HAVE CONCERNS.
    The good thingsNone. I can't think of any good things working in this company. This is the first time I write a review. I just really have to.
    The challengesYour VL credits will not be used as expected even you filed for it. HR department and Accounting department do not address the concerns promptly. Good luck with your salaries and Vacation Leaves (VL). A lot of salary disputes and not addressed in a timely manner.
    13 people found this helpful
    1.0
    CCA
    Jun 2021
    Less than 1 year in the role, current employee
    not worth it. do not even attempt to apply here.
    The good thingsNONE. there's no good thing to write about.
    The challengesterrible salary issues! in all my years of working as csa to different companies, this is the first time I've experienced that they will not give you your salary AT ALL.
    9 people found this helpful
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    Reviews by location
    Manila City Metro ManilaTaguig City Metro ManilaTuguegarao City Cagayan