(4 reviews)

Company Profile

Company overview

Website

Company size

51-100

Primary location

11F Picadilly Star Bldg. 4th Ave. Cor. 27th Fort Bonifacio Global City Taguig City

Gracall International was founded on the core values of providing scalable solutions to businesses with enterprise level of expertise and personal level of customer care. With over 10 years of business process outsourcing experience, Gracall has established its credibility to its clients by providing a high level of personal customer care.Currently, Gracall International is operating with more than 250 employees in the Asia-Pacific region, with Gracall International MNL as its newest service center in Asia. Gracall International MNL Inc. is under a corporate umbrella of service centers operating out of Malaysia, Hong Kong, Taipei, Kaohsiung, and a technology center in San Francisco.With over 30 dotcoms and a number of customer service corporations to support, expect Gracall International MNL Inc. to be one of the movers in the call center industry in the Philippines having invested heavily in the latest call center technologies, with equipments capable of handling a foreseeable growth of over 1,000 agents. We have multiple disaster recovery measures in place, and are already planning a disaster recovery/tier 2 service center to provide even more robust and reliable services to our clients.

Reviews overview

2.34 ratings in total

5

0

4

0

3

2

1

75%

Rate salary as high or average

50%

Employees recommend this employer to friends

What’s it like working at Gracall International MNL Inc.?

AI summary of recent reviews

Employees view Gracall as a good training ground for those new to the BPO industry, with decent benefits that are at par with other companies. The workplace and environment are also appreciated. However, there are some potential challenges, such as many employees being hired through third-party agencies rather than directly, which can impact benefits and job security. There are also concerns about management practices, including a perceived lack of care for employees and unfulfilled promises of regularisation. Additionally, some feel that the HR department could be more approachable.

Recent reviews

3.0

Customer service

Jun 2020

1 to 2 years in the role, former employee

i answered ibc and do obc as well then answering emails im part of complaint team

The good thingsthe workplace and the employee and bosses themselves

The challengesnone , i enjoyed working there its just that my employment in gracall was under agency so i decided to leave that,company

2.0

CSR

Jul 2019

5 to 6 years in the role, former employee

Good For Newbies

The good thingsGracall is good for newbies or to those who are looking to land a job in the BPO indusry. The account is good and easy to understand and mastered.

The challengesThe company hired a third party employment service which is common called as "agency". You will not be regularized since you are under agency, they keep saying that they will absorb you but the end of the day it is all a false promises. The management are not really good, they are selective.

1.0

CSR

Jan 2018

Horrible company

The good thingsThe company is good training ground for newbies or beginners in the call center industry but it is not good for tenured since most of their recruited employees are under agency which is no HMO benefits and offers a very low salary( for beginners)

The challengesThe management. They don't care about their employees. They should make the employees regular instead of under agency which is no benefits.

Ratings for Gracall International MNL Inc. are shared as-is from employees in line with our community guidelines

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