Global Payments Process Centre, Inc.
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    Global Payments Process Centre, Inc.
    (34 reviews)
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    Company Reviews

    Working at Global Payments Process Centre, Inc.

    3.634 ratings in total
    5
    13
    4
    7
    3
    7
    2
    1
    1
    6
    80%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(34 ratings)
    Career development
    3.5(34 ratings)
    Benefits & perks
    3.8(34 ratings)
    Management
    3.4(34 ratings)
    Working environment
    3.8(34 ratings)
    Diversity & equal opportunity
    1.5(4 ratings)
    Ratings for Global Payments Process Centre, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 34 reviews sorted by most recent
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    2.0
    Office Staff
    Apr 2026
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    A company with good training and benefits but held back by a toxic team culture.
    The good thingsthe management including supervisor and director the structured training, you will learn a lot from this company. the salary packages worklife balance and team engagement
    The challengesThe company is not a great place to work because of toxic colleagues. they will power trip the new hires, even if you deliver your job, they will still cancel you.
    1.0
    Technical Support Role
    Nov 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Toxic environment and no work life balance
    The good thingsColleagues are easy to work with and friendly
    The challengesThe values are not really what we thought, it is just to attract people joining the company. No trust, micromanaging, not being authentic, serve only profit not need, make employees' life difficult. Worklife balance is just a "slogan" in this company. Those perks just something to cover up the insufficient of benefits provided by company. Career growth is just applicable for people who willing to be YES MAN / bootlicker.
    4 people found this helpful
    5.0
    Customer Service Representative
    Aug 2025
    Bagong Pag-asa Quezon City Metro Manila3 to 4 years in the role, current employee
    I have been working for three years as a Client Care Support II at Global Payments, where I value the supportive work environment, non-toxic culture, and strong retirement benefits
    The good thingsGood retirement plans, competitive benefits, and a well managed, non-toxic work environment.
    The challengesOpportunities for career growth and training could be further improved.
    1.0
    TSR - Client Application Support XT 1
    Nov 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    The company has a very good reputation, but the Back Office Operations are very off in general, particularly the Admin and Employee Relations even the Payroll who needs more understanding or training of the role they are in.
    The good thingsGood company reputation
    The challengesDealing with inconsistencies of the Back Office Operations
    5.0
    CSR
    Sep 2023
    1 to 2 years in the role, former employee
    This is a Great place to work
    The good thingsGood management and the company is very generous
    The challengesImproving the engagement with the employees to build better relationship
    5.0
    SME MY Bahasa
    Jun 2023
    Quezon City Metro Manila
    Best working experience
    The good thingsI have learned a lot and with my 12 years to the present the skills and knowledge I gained I was able to share specially with the new hire.
    The challengesI enjoyed my work in the company but I would like to have the chance to explore new opportunities that can level up my skills and knowledge
    5.0
    TSR/CSR
    Mar 2023
    It is easy to work on this company because there is less stress here compare to other BPO.
    The good thingsHealthy working environment. Excellent facilities.
    The challengesHave to maintain good records on attendance especially during the probationary period since you can't avail the SL/VL during this period.
    4.0
    Technical support representative
    Aug 2022
    Caloocan City Metro ManilaLess than 1 year in the role, former employee
    Great working environment with very reliable leaders on the floor.
    The good thingsWork environment, easy commute from my house, good compensation and benefits.
    The challengesTook me time to get used to having like 2 roles as a tech support and at the same time as a customer service support as well.
    5.0
    Recruitment assistant
    Feb 2022
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    I have learned a lot from the company. Also, the compensation is good, however, there's a lot of workloads.
    The good thingsExperience, compensation, and working environment
    The challengesNeed to change my career path. Additionally, because of burnout and a lot of workloads.
    3.0
    Technical representative
    Jun 2021
    Mandaluyong City Metro Manila3 to 4 years in the role, current employee
    Not considerate with their employee
    The good thingsAtleast you got to have Retirement plan after 5 years.
    The challengesBad management, No HMO dependents for single.
    5.0
    Technical support representatives
    Nov 2020
    Mandaluyong City Metro Manila5 to 6 years in the role, former employee
    Stable and good company
    The good thingsFor the past five years of my stay at Global payments, I had a great experience with the company and somehow I am confident that the management I been with has a heart for its people.
    The challengesI never had a challenge that is beyond my capability.
    4.0
    Human resource
    Oct 2020
    Manila City Metro ManilaLess than 1 year in the role, former employee
    Assisting the applicant
    The good thingsHappiness Enjoy Positive Vibes Learned new things Using new technology
    The challengesToxic People Toxic Environment Assigned Work No Free Food Expensive food
    5.0
    Team leader
    Jan 2020
    Global Payments is a company that cares about diversity and giving back to the community. Teams are built and treated like families.
    The good things• Medical benefits • engagement activities and rewards • facilities
    The challenges• have to be accustomed to change • should be able to work and adapt with shifting priorities
    1.0
    Sales executive
    Sep 2019
    Good benefits but system is very problematic
    The good thingsok salary, good benefits and travel allowance, good HMO(Maxicare), 5 yr retirement option, energetic people, competitive people
    The challengescommunication from head office for solutions to problems is very slow, company resource is lacking to provide quality service which makes an employee not proud of their work. No leave conversion, no mandatory leave, lacks training for operations staff
    1 person found this helpful
    1.0
    Customer representative
    Mar 2019
    Less than 1 year in the role, former employee
    stay away from this BPO company
    The good thingsnothing at all and so stressfull
    The challengesall low salary package and no work life and balance stressful environment
    2 people found this helpful
    1.0
    Customer representative
    Mar 2019
    Less than 1 year in the role, former employee
    WORST BPO COMPANY
    The good thingsnothing at all management sucks
    The challengessuper stressful environment
    2 people found this helpful
    4.0
    Technical Support Agent
    Aug 2018
    1 to 2 years in the role, current employee
    Average Salary, Good working condition
    The good thingsGood working condition, lesser stress
    The challengesNone so far
    3.0
    Operations
    Jul 2018
    3 to 4 years in the role, former employee
    These are the pros and cons
    The good thingsWork environment is very welcoming; the location is accessible; salary and benefits are very competitive.
    The challengesUnless you have a background in the banking industry, it'll be hard to fit in [especially for Supervisors and up]. Expectations are high, you gotta keep up or else... I've never been so stressed about work in my life while I was there.
    5.0
    Specialist
    Jul 2018
    current employee
    i am currently working here. Salary is competitive for specialists but low for agents
    The good thingsIf you are a non-ot employee you get the best schedule ever! You are paid based on your output and not on the amount of time u spend at work. We have retirement plan that is way better than sss and pagibig benefits combined! Profit sharing every year and Medical Reimbursement!
    The challengesNo leave coversion and allowance depends on your schedule, it 's not 'matic
    1 person found this helpful
    5.0
    Risk Analyst
    Mar 2018
    1 to 2 years in the role, current employee
    good
    The good thingsProvides good compensation which the employee will be motivated in doing task by ranging it to month,y salary. nice workplace, fresh environment and friendly staff. Its so easy to raised concern and adress it on appropriate time and skill grooming company.
    The challengesLow chances of promotion due to volume of employee.
    1 person found this helpful
    4.0
    CSR/ Chargeback Analyst
    Jan 2018
    7 to 8 years in the role, current employee
    Company is good and work environment is great.
    The good thingsPeople and benifits.
    The challengesNone specific.
    3.0
    Analyst
    Oct 2017
    5 to 6 years in the role, current employee
    Continuously growing to be Fortune 500!
    The good thingsGreat benefits and good people. If you’re looking for a place to start your career in the BPO, this is a good company. If you’re a performer, you have better chances of getting promoted. 5yr. retirement plan is a plus for tenured employees too!
    The challengesStrict rules but manageable.
    1.0
    Data collection analyst
    Jul 2017
    3 to 4 years in the role, former employee
    Working positive and have fun.
    The good thingsI enjoy working with my teammates. Sometime encounter difficulty but before end of day I always survive.
    The challengesEveryday I encounter difficulty, trials and error but I believe practice makes perfect.
    1 person found this helpful
    5.0
    Customer service
    Jul 2017
    Less than 1 year in the role, current employee
    If you've been in a BPO industry long enoug and if you want to move up, this is the company for you :)
    The good thingsI have been here for only 3 weeks and still under training but it's already starting to feel like home. I wish I could've learned about the company sooner because it's a really good company. Benefits are better than what other financial companies offer.
    The challengesNone so far. If you think that it's hard, it means that you're growing. :) this is totally different than the regular call center. We ARE NOT a call center/BPO :)
    3 people found this helpful
    5.0
    Analyst
    Jul 2017
    Great industry, fast-growing company, generous benefits
    The good thingsGenerous benefits
    The challengesStrict compliance and information security
    1 person found this helpful
    5.0
    Operations Supervisor
    May 2017
    Great people, leaders, and worklife balance
    The good thingsContinuous innovation
    The challengesnone
    4.0
    QA analyst
    Mar 2017
    5 to 6 years in the role, current employee
    it was a great experience specially for those who are up for the challenges.
    The good thingsThe opportunities and learning gained. People trusts you and collaborates with you on how to improve things, processes and develop people.
    The challengeseveryday is a challenge and that's what keeps your value. on how you can be resilient with all the changes and challenges.
    3 people found this helpful
    4.0
    Senior accountant
    Jan 2017
    Good
    The good thingsPeople
    The challengesTime
    5.0
    Credit Processor and Analyst
    Dec 2016
    Less than 1 year in the role, former employee
    Abilities and gain more knowledge and wisdom!
    The good thingsGoal-oriented, Quality-oriented That could make more efficient and effective individual in global competitiveness. Have self-determination, self-dedication and most especially self-Discipline Highly organized and flexible, eager to learn new tasks and to be trained on the job. Ability to work under pressure, faster learner and a hardworking, and gives the best interest to the company.
    The challengesI did experienced that bad happen when I failed the exam for the first day of my work. After few days, I tried hard time to review all the credit US and Canada details what I remembered before get the exam and also hand on for the system processing but I did my best! This is how I did challenging with a new things to me.
    3.0
    Analyst
    Jul 2015
    1 to 2 years in the role, former employee
    A better Global Payments i wish..
    The good thingsIf you are after the HMO, I would suggest that you apply here.. They have 2 free dependents and they also have medicine reimbursement that some comapny doesnt offer. They also have this retirement plan that you can get after staying for 5 years in the company. They have allowances and night differential for mid and night shifters.
    The challengesWhen it comes to communications from the HR, it always comes late. Would be better that they sent the email ahead of time to their employees for any events that will happen. Also, it is much better that the Team Leaders they choose for every departments/teams always undergoes training to make their skills better. The salary is also low. If you are looking for a high salary then this is not for you
    1 person found this helpful
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