Genpact
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    Genpact
    (203 reviews)
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    Company Reviews

    Working at Genpact

    3.9203 ratings in total
    5
    88
    4
    51
    3
    39
    2
    12
    1
    13
    78%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(202 ratings)
    Career development
    3.8(202 ratings)
    Benefits & perks
    3.6(202 ratings)
    Management
    3.6(202 ratings)
    Working environment
    4.0(202 ratings)
    Diversity & equal opportunity
    3.9(12 ratings)
    Ratings for Genpact are shared as-is from employees in line with our community guidelines

    reviews

    Showing 28 reviews for Muntinlupa City Metro Manila
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    1.0
    Au Collections Representative
    Jan 2026
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Not a good experience as it triggers anxiety, cause health problem due to too much stress
    The good thingsNone None None None None None
    The challengesLeaders and Management no open for feedback. To much toxic in workplace
    1 person found this helpful
    1.0
    Collections Officer
    Jan 2026
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    toxic environment, leaders is not open to any feedback.
    The good thingssalary, but no hmo dependents
    The challengesmanagement and leaders
    1 person found this helpful
    3.0
    Customer Service Role
    Jan 2026
    Alabang Muntinlupa City Metro Manila2 to 3 years in the role, current employee
    good to get experience here but not stay too long coz your life will be toxic
    The good thingsHybrid set up/ working at home is a good thing happen
    The challengesEveryday queing and the average of agent is not enough to cover the call, the account im working with today is very toxic. Taking wrap up to take a breath for the high que still monitor by TL's, agents not stay too long on this account coz very toxic thats the reason there is always QUE of 100-200 everyday
    1 person found this helpful
    5.0
    Customer Service Representative
    Aug 2025
    Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Management is all goods
    The good thingsFriedly Colleagues and also the management is good
    The challengesNothing that i can say on the management
    5.0
    Process Deceloper
    Aug 2025
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    Genpact is a great place to work indeed!
    The good thingsManagement is very supportive to its employees. Great place to work indeed!
    The challengesNone at all. I am very happy and grateful that i am part of the Genpact family.
    4.0
    Process Associate
    Jul 2025
    Muntinlupa City Metro Manila6 to 7 years in the role, current employee
    Still A Great Place To WorkThe good things are the proximity of travel and the flexible work schedule they give depending on the management/client's prerogative. Plus the company is exerting effort in continuous improvement. The challenges are mostly career growth/progression and compensation because roles are changing but the title and salary are still the same making an employee feel overworked but underpaid.
    4.0
    CSR
    Jun 2025
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, current employee
    Good experience for 1-2 years. Don’t overstay for too long as you can feel the toxicity later on.
    The good thingsThe wfh set up after my 2 years working in this company
    The challengesToxic account / Too many PKT exams and QA monitoring. The closing shift was not good as there are not much agents taking the calls on that shift. Super queuing from 70-85 calls
    1 person found this helpful
    5.0
    Process Associate
    Oct 2024
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role
    Overall, it is a good place to work.
    The good thingsA good workplace for newly graduated individuals, and they accept high school graduates.
    The challengesFrom what I know, there is no work-from-home option for non-voice accounts.
    2 people found this helpful
    5.0
    Process Associate
    Mar 2024
    Muntinlupa City Metro Manila
    Challenging
    The good thingsIt is my first job and and i feel the support, acknowledgement and respect of my team leaders and teammate.
    The challengesThe collections part.
    1 person found this helpful
    5.0
    Process Associate
    Feb 2024
    Alabang Muntinlupa City Metro Manila
    I would say that this is one of the best experiences I ever had since I started working whether here or overseas.
    The good thingsI like the most in this company is a wfh set. It is so convenient and manageable to do our tasks in a day to day basis.
    The challengesThe chances of having a good personal interaction with our co leagues.
    1 person found this helpful
    3.0
    Sales Associate
    Feb 2024
    Ayala Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Having a work-life balance is a must and having a thought out Daily commute route is needed for you to enjoy working at Genpact
    The good thingsat my time they offered a 2-week paid training which is a plus, they were thorough with the training that helped ease out the anxiety for our first practical training which is mock call then a one supervised real call.
    The challengesfor me would be my very first call with a customer since the training, with all the anxiety of dealing with a real customer, but once you end that first call everything goes.
    3 people found this helpful
    5.0
    Process Associate
    Aug 2023
    Alabang Muntinlupa City Metro Manila5 to 6 years in the role, former employee
    Great place to work. Very good management.
    The good thingsGreat management and working environment
    The challengesSalary. Since this is my first BPO experience, the salary is low compared to other centers.
    2 people found this helpful
    5.0
    Process associates
    Apr 2023
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    They are very considerate and understanding.
    The good thingsVery considerate and understanding. Knows what their employers needs and wants. Very approachable and easy to talk to.
    The challengesThey could offer more and increase the salary for their people depending on the work load they are given.
    3.0
    Process Associate
    Jan 2023
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Kind people to work with but lacking in training preparedness; tons of IT issues
    The good things-People are kind and always ready to assist you
    The challenges-Their training lacks organization -Resource materials used for calls/training are too textual; needs to be more learner-friendly -Several IT-related issues throughout my entire stay in the company
    3.0
    Process Associate
    Jul 2022
    Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Long story short, Conflicting.
    The good thingsThey welcome fresh new hires with or without experience and have really good trainers.
    The challengesNon competitive salary, is not friendly in terms of work life balance, leaves are rarely granted.
    3.0
    Customer service
    Jul 2022
    Alabang Muntinlupa City Metro Manila5 to 6 years in the role, former employee
    great training and good environment
    The good thingsgreat training and good environment and good for new hires for seeking thier first job in bpo
    The challengessalary is average at best and retention is not great
    5.0
    Customer service representative
    Jun 2022
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Great experience! They do care about their employees.
    The good thingsPeople, everyone respects each other. They will get to know you well.
    The challengesMy challenge was when the account I worked with transferred to an in-house department. The company was not able to assign me to a new account, but the good thing is that even if you are floating, they will still give salary, as long as you go to the office every day to let them know that you are still interested to work with them.
    2 people found this helpful
    2.0
    Process associates
    Jun 2021
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    Good working environment
    The good thingsFriendly employees, good working environment
    The challengesThe transportation going to work and the incentives
    5.0
    Process associate
    May 2021
    Muntinlupa City Metro Manila1 to 2 years in the role
    Friendly environment
    The good thingsCompassionate management and people centered
    The challengesPersonally, it was transportation for I needed to travel for more than 1 hour everyday just to make it.
    4.0
    Collection specialist
    Apr 2021
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, former employee
    Great perks but low salary for 6 months exp below
    The good thingsThey have amazing perks and also management actually cares for the employees.
    The challengesLow basic pay when I started. They promised me that the account they had assigned me to had big incentives. Little did I knew they would transfer me to collections where there are no to little incentives whatsoever.
    4.0
    Process Associate
    Apr 2021
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, current employee
    It was fun and hard, yet if you love what you do everything is worth it.
    The good thingsThey value their employees.
    The challengesNothing in this world is easy. You need to work hard for you to achieve success.
    4.0
    Customer service
    Jan 2021
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    Transformation happens in Genpact
    The good thingsI enjoy working with my colleagues, meeting new people and they are open to all.
    The challengesChallenge for me is, it is my first experience in working in BPO.
    5.0
    Process specialist
    Nov 2020
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, current employee
    Great working experience
    The good thingsBalanced Life, work ,social ande personal
    The challengesfar from my home location
    5.0
    Process Developer
    Dec 2017
    Muntinlupa City Metro Manila3 to 4 years in the role, former employee
    Great place to work
    The good thingsIt’s just near home. Good working environment. Good salary. They offer great perks and benefits.
    The challengesTransition periods are really challenging but it’s part of the job.
    4.0
    Process developer
    Jul 2015
    Muntinlupa City Metro Manila3 to 4 years in the role
    Great experience
    The good thingsNot too much of work load.
    The challengesManagement should think of the agents more
    2.0
    Quality analyst
    Jul 2015
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, former employee
    Experience of an employee
    The good thingsCompany is generous when it comes to salary increase based on your performance.
    The challengesThere's too much work and crab mentality.
    4.0
    Employee relations Manager
    Jun 2015
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    employee relations manager
    The good thingsBest practices and trainings they provide
    The challengesNothing much except for the clerical work
    4.0
    Management trainee
    Jun 2015
    Alabang Muntinlupa City Metro Manila9 to 10 years in the role, current employee
    My First
    The good thingsThe company itself.
    The challengesPeople around me especially immature employees.
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