Company Profile

    Company overview

    Company size

    101-1,000

    Primary location

    Level 6 South Wing Estancia Mall Capitol Commons Oranbo Pasig City
    GC Services is considered one of the largest BPO providers with nearly 9,000 employees in over 30 call centers in the United States, the Caribbean, and the Philippines. GCS Philippines started its operations in Pasig City in the early part of 2011. GCS has solid experience of more than 57 years in the business.We cater Live Receivable and Customer Care Management for various industries specifically for banking and financials, automotive, cable and satellite, consumer goods/computer manufacturing and electronics, retail, telecommunication, utility, mortgage, student loans, and various governmental sectors.Our mission is to be "The Unparalleled Leader in Quality Performance and Client Service". Our mission is simple - to help our employees achieve their goals through enhanced knowledge and performance excellence. To accomplish our mission GCS collaborates with our employees to identify performance improvement opportunities.

    Gallery photos

    Reviews overview

    3.520 ratings in total
    5
    9
    4
    1
    3
    3
    2
    4
    1
    3
    90%
    Rate salary as high or average
    55%
    Employees recommend this employer to friends

    What’s it like working at GC Services International?

    AI summary of recent reviews

    Employees at GC Services International appreciate the competitive salary and benefits, including good base pay, overtime opportunities, and medical coverage. The positive work environment with friendly and supportive colleagues is also highlighted, along with the training opportunities that help develop communication and customer service skills. Some reviewers mention that management is approachable and listens to employee concerns.

    However, there are some potential challenges, such as concerns about certain aspects of management, including unprofessional behaviour from team leads and a lack of organisation. Additionally, a few reviewers indicate that the workload can be demanding, with expectations of overtime and weekend work. While the facilities are generally praised, some employees note that certain office amenities, such as food options and parking, could be improved.

    Recent reviews

    5.0
    Skip Tracing and 1st Party Collection
    Aug 2023
    Ortigas Pasig City Metro Manila5 to 6 years in the role, former employee
    Wonderful and Memorable
    The good thingsThe People and the salary was great. The Company gave importance to Agents.
    The challengesNone, it was a wonderful experience
    1.0
    Brand ambassador
    Feb 2023
    Less than 1 year in the role, former employee
    Unprofessional management
    The good thingsNone, no positivity at all
    The challengesWorst company. Very Unprofessional regarding the management especially the TEAM LEADS. Toxic environment
    5.0
    Customer representative
    Jan 2023
    Pasig City Metro Manila1 to 2 years in the role, former employee
    I processed refunds and online orders.
    The good thingsI enjoyed working with people that I didn't met in person. I learnt that I could make friends online.
    The challengesI had to leave my job because I moved in Siargao and I would like to continue working from home.
    Ratings for GC Services International are shared as-is from employees in line with our community guidelines
    Find out more about working at GC Services International. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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