Firstsource Solutions Limited
Write a review
    Firstsource Solutions Limited
    (42 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Firstsource Solutions Limited

    3.742 ratings in total
    5
    12
    4
    15
    3
    8
    2
    3
    1
    4
    64%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(42 ratings)
    Career development
    3.4(42 ratings)
    Benefits & perks
    2.8(42 ratings)
    Management
    3.1(42 ratings)
    Working environment
    3.6(42 ratings)
    Diversity & equal opportunity
    1.8(4 ratings)
    Ratings for Firstsource Solutions Limited are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 42 reviews sorted by most recent
    Sort by
    most recent
    4.0
    Customer Service Associate
    Jan 2026
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    agents I meet are helpful to newbie call center but low salary and benefits.
    The good thingsVery nice and friend colleagues, all the agents I meet are all helpful as a newbie call center agent for Non-voice account
    The challengesThe only challenge was the Salary and benefits are super low. below minimum as what should be provided. 11,500 per month year 2016
    3.0
    Customer Care Specialist
    Feb 2025
    Taguig City Metro Manila1 to 2 years in the role, current employee
    I just don't recommend this company.
    The good thingsThe Transportation allowance they added
    The challengesThey do not post payments on the benefits on time, it's been 6 months, and still no update. HMO, has a lot of processes to do before using it as well.
    1 person found this helpful
    1.0
    Customer Service Associate
    Nov 2024
    Taguig City Metro Manila
    Lack of transparency
    The good thingsWFH for several months
    The challengesThe salary is low and the package is not clear as what they discussed before
    1 person found this helpful
    1.0
    Customer Service Representative
    Oct 2024
    Bonifacio Global City Taguig City Metro Manila
    I would not recommend this company to anybody I know.
    The good thingsHR was proactively follow-up applicants on requirements.
    The challengesI passed the final interview and submitted all the requirements including medical, signed job order but they decided to conduct another final interview and on the orrientation day, they decided to offboard me for the reason that I have higher salary than the program.
    2 people found this helpful
    3.0
    Customer service associate
    May 2023
    Average working environment
    The good thingsInteractions with co-workers, guards and other rank and files employees.
    The challengesManagement and location
    4.0
    Associate Technology
    Apr 2023
    Cabuyao City Laguna1 to 2 years in the role, former employee
    Great solid hands on experience
    The good thingsYou can learn a lot about IT Infra and the management is really though company is not that big so there is a limited man power.
    The challengesLimited man power it will be difficult multitask because of the workload.
    4.0
    Accounts associate
    Aug 2022
    Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    Good enough for beginners as they have a very approachable people in HR
    The good thingsGood management, approachable people
    The challengesLow salary and taking them long for the annual increase
    5.0
    Associate
    Jul 2022
    3 to 4 years in the role, current employee
    open and friendly company
    The good thingsEmployees especially supervisors are very friendly
    The challengesthe challenges working for this company is a salary.
    5.0
    Process Trainer
    Jun 2022
    Cebu City Cebu3 to 4 years in the role, current employee
    Good place to work and we treat all as a family
    The good things- Family like atmosphere and friendly to everyone - Free HMO(Etiqa) and after regularization(6 months) can add 2 dependents for free - Free coffee and hot choco in the pantry - Sleeping Lounge which is UV Light disinfected every day
    The challengesCould have provide higher pay and provide incentives/allowance to SME's, Trainer/QA in probationary.
    2.0
    Customer service
    Jun 2022
    5 to 6 years in the role, former employee
    This company is perfect for newbies and fresh graduates who are looking to earn and gain experience in customers service and other stuff.
    The good thingsI love the work and life balance factor as well as the people whom I am surrounded with.
    The challengesMore engagements with employees should be done. Also, they should take into account the workload and the salary.
    5.0
    Team Executive
    Jan 2022
    Cebu City Cebu7 to 8 years in the role, current employee
    Life changing experience
    The good thingsPromotes career growth
    The challengesSchedule was amended to graveyard.
    5.0
    Call centre agent
    Aug 2021
    Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Good management. Secured and well maintained
    The good thingsThis is the first company which gave me a very competitive salary package
    The challengesNothing. Everything's good here.
    5.0
    Customer care
    Mar 2021
    Cebu Central Visayas1 to 2 years in the role, former employee
    Great Company for a newbie to grow on this king of industry
    The good thingsGreat Company for a newbie to grow on this king of industry
    The challengeschallenges is the salary and not having a annual increase option
    4.0
    Admin assistant
    Feb 2021
    1 to 2 years in the role, current employee
    Time management and pressure needs to be balance
    The good thingsApproachable manager and collegues
    The challengesWhen they want changes they will implement it on the spot without informing the whole operations
    4.0
    Customer service associate
    Dec 2020
    Cebu City CebuLess than 1 year in the role
    I enjoyed my time there.
    The good thingsMy colleagues were very supportive and the management was approachable.
    The challengesSince most of our customers were elderly, we had to be very careful with the words we choose to say especially since people from the UK are very sensitive.
    2.0
    QA
    Aug 2020
    1 to 2 years in the role, current employee
    Great working environment but needs improvement in organization structure
    The good thingsWorking environment, career growth/opportunity
    The challengesOrganizational structure, employee-driven
    5.0
    Collections specialist
    Jun 2020
    1 to 2 years in the role, former employee
    Management is neutral, place is not too crowded
    The good thingsThey'll treat you as family.
    The challengesBunker & pantry area is too small.
    4.0
    Billing associate
    Jun 2020
    1 to 2 years in the role, current employee
    Good company to work for.
    The good thingsHas a relax vibe and work-life balance is very achievable.
    The challengesCompany is small and doesn't have other perks and amenities that other big companies have.
    3.0
    BPO
    Jan 2020
    1 to 2 years in the role, former employee
    COMPANY NO LONGER EXIST
    The good thingsTHERE ARE COMPANY ACTIVITIES FOR THE EMPLOYEES
    The challengesSMALL CHANCE OF PROMOTION
    4.0
    Assistant manager
    Sep 2019
    11 to 12 years in the role, current employee
    Shared resource and multi tasking work is your daily dose of medicine.
    The good thingsWas able to acquire all my positions thru internal job posting and not just by recommendation or referral.
    The challengesEveryday is a challenge, either you influence people positively despite of you daily challenge or become a pessimist.
    4.0
    Spanish customer service representative
    May 2019
    3 to 4 years in the role, former employee
    It was fun working with Firstsource
    The good thingsWork , Life balance
    The challengesPay exactly comes in on the day it falls
    5.0
    Customer Service Associate
    Feb 2018
    1 to 2 years in the role, former employee
    Friendly community and people are approachable.
    The good thingsFriendly community
    The challengesCareer growth is quite a challenge here because there are a lot of tenured agents who stays and want to grow in their respective fields
    5.0
    Team manager
    Feb 2018
    3 to 4 years in the role, current employee
    Family
    The good thingsEveryone knows everyone
    The challengesLike all call centres, there are a lot of changes at a time which i find challenging
    3.0
    Customer Service Associate
    Jan 2018
    Less than 1 year in the role, current employee
    Having fun like working though sometimes it was so stressful.
    The good thingsFriendly staff, most especially the agents and our Team Managers.
    The challengesNo recreation room to lessen our stress.
    2.0
    Csr
    Oct 2017
    Na
    The good thingsColleagues that you can consider as family
    The challengesPoor salary and benefits
    3.0
    Mortgage specialist
    Aug 2017
    3 to 4 years in the role, current employee
    The account is very simple.
    The good thingsI enjoyed the schedule. (The shift shed).
    The challengesThe only challenge in working at firstsource is the salary.
    3.0
    Customer service representative
    Jun 2017
    1 to 2 years in the role, former employee
    Work is easy but pay is not good and management is not getting better.
    The good thingsUK clients are easier to deal with compared to US clients.
    The challengesThe challenge is logging a complaint and working on it.
    5.0
    Customer service associate
    Apr 2017
    1 to 2 years in the role, former employee
    Great management.
    The good thingsGood working environment. I made here colleagues and friends whom helped me to become a better person.
    The challengesChallege is that you need to keep yourself awake the whole night to be able to be more productive.
    1 person found this helpful
    4.0
    Quality assurance executive
    Apr 2017
    3 to 4 years in the role, current employee
    Very good ground for experience
    The good thingsVery dynamic. There are always changes and new things to learn that keeps people interested. The people are great to be with.
    The challengesWork and life is not balanced when you are in support. There are many add on tasks and no extra support for distribution. There are no perks.
    4.0
    Internship student
    Mar 2017
    Less than 1 year in the role, former employee
    Awesome
    The good thingsAllowing me to utilize their resources on recruitment. Warmth welcome made by my supervisors. Allowing me to feel belongingness.
    The challengesI enjoyed meeting new people, where it developed my social skills and the company allows me to know more on what it is like to be in a recruitment department. The company allows me to work like a regular employee even though I am an intern. They allow me to utilize their resources on recruitment department. Lastly, it is good to be there because of warmth welcome made by my supervisors.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Cabuyao City LagunaCebu City CebuMuntinlupa City Metro ManilaTaguig City Metro Manila