EXL Services
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    EXL Services
    (161 reviews)
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    Company Reviews

    Working at EXL Services

    3.6161 ratings in total
    5
    58
    4
    40
    3
    23
    2
    13
    1
    27
    82%
    Rate salary as high or average
    65%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(160 ratings)
    Career development
    3.4(159 ratings)
    Benefits & perks
    3.2(160 ratings)
    Management
    3.0(160 ratings)
    Working environment
    3.6(160 ratings)
    Diversity & equal opportunity
    2.0(15 ratings)
    Ratings for EXL Services are shared as-is from employees in line with our community guidelines

    reviews

    Showing 15 reviews for Pasay City Metro Manila
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    5.0
    Customer Service Representative
    Aug 2025
    Pasay City Metro Manila1 to 2 years in the role, current employee
    EXL is like working with your family member.
    The good thingsI like people at EXL it just that the account that I hadle is closing.
    The challengesNon at all, they inform us about all details and updates.
    1 person found this helpful
    1.0
    Business Head
    Aug 2025
    Mall of Asia Pasay City Metro ManilaLess than 1 year in the role, former employee
    Manager based in India is not being helpful at all.
    The good things• Higher HMO coverage • Free parking (note: only for leaders)
    The challenges• Very slow onboarding process; getting assets and building accesses took over a month • No induction or training phase for new joiners that is specific to the group or process; you literally need find your own way — on your own • 100% onsite work setup • Reporting Manager who is based in India seems like he’s setting the person up to fail; he never setup any 1-on-1 with the person; multiple requests to have it so we can discuss expectations on roles and responsibilities have been rejected; yet, he expects the person to be very excellent with his work; leadership fails to setup expectation at the onset
    2 people found this helpful
    1.0
    Senior Executive, Training & Development
    Aug 2025
    Mall of Asia Pasay City Metro ManilaLess than 1 year in the role, former employee
    Not recommended. I would've have left sooner.
    The good thingsThe chance to work with amazing colleagues.
    The challengesPoor leadership and management. Frequent salary delays/disputes. Unreliable onboarding system. Worst HR, TA and Onboarding. Confidentiality and Privacy. Facilities.
    3 people found this helpful
    1.0
    CSR
    Apr 2025
    Mall of Asia Pasay City Metro Manila2 to 3 years in the role, former employee
    It is really hard to explain but overall experience is a disaster to my everyday life.
    The good thingsThe Work from Home set up is good but it will take time for you to settle as WFH, depends to your performance
    The challengesThere are many challenges and a lot of favoritisms
    1 person found this helpful
    1.0
    care management associate
    Oct 2024
    Pasay City Metro Manila1 to 2 years in the role, former employee
    not recommended. try different and better company
    The good thingsGreat benefits and account allowance.
    The challengesYou'll always experience salary dispute every other month. Management is terrible. HR doesn't care about their employee
    2 people found this helpful
    3.0
    Senior Executive
    Oct 2024
    Mall of Asia Pasay City Metro Manila3 to 4 years in the role, former employee
    I enjoyed my stay with EXL. It was a good career growth for me, although the salary compensation was really Low.
    The good thingsWorked with Australian customers. Day shift. Fixed shift is offered and during Christmas and new year, no work due to holiday. :)
    The challengesThere was a time that number of people working on the management is so toxic. But later part when a new account came and the management was good. Salary is just average.
    4 people found this helpful
    1.0
    Healthcare Associate
    Jul 2024
    Mall of Asia Pasay City Metro Manilaformer employee
    Poor management. Daming nasa position na low ang morale.
    The good thingsNone walang maganda sa kompanya na to
    The challengesSobrang Poor management
    7 people found this helpful
    1.0
    Customer Service Representative
    Feb 2024
    Mall of Asia Pasay City Metro Manila1 to 2 years in the role, former employee
    Never again.
    The good thingsNA. None. No. Don't try.
    The challengesRecruiters are airy. Not even engaging. Low packages.
    6 people found this helpful
    5.0
    Nurse associate
    Oct 2022
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Best workplace ever.
    The good thingsWork life balance. Competitive salary.
    The challengesI have nothing to say, this is the best company.
    5.0
    Assistant manager
    Jul 2022
    Pasay City Metro Manila1 to 2 years in the role, current employee
    EXL Service review based on working experience
    The good thingsGreat and Safe working environment.
    The challengesAppropriate work load designation.
    1 person found this helpful
    5.0
    WFM Scheduler
    Dec 2021
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    EXL a great work place
    The good thingsI have been with the company for almost 6 months. So far, I can say that I am happy to work with almost everyone here. My bosses are nice and knowledgeable, my colleagues are easy to work with. Transferring from a stressful and toxic company to this nice place is such a blessing.
    The challengesI haven’t encountered any challenges so far. But I will definitely be in the look out! Internal promotions are a bit tough as you would need tenure if you want to move up the ladder.
    1.0
    Customer service specialist Tier 2
    Jul 2021
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Worst employer so far
    The good thingsThey hire the right people which have positive and outgoing personalities but they promote worst officers/leaders that doesn't know how to handle a team, when it really comes to management they're at their worst.
    The challengesEveryday is a challenge. Name it they have it. I was about to leave the company but due to pandemic I was not able to do so.
    1.0
    Manager
    Apr 2021
    Mall of Asia Pasay City Metro Manila3 to 4 years in the role, former employee
    Won't go back even if it's the last workplace on the planet
    The good thingsGood offers during Recruitment. Induction/New Employee Orientation is seamless. Management often attempts to engage employees.
    The challengesRecruitment regularly loses contracts and other documents. Management focuses on talent acquisition instead of talent retention. There is so much rework and redundancy in their processes that could be streamlined but suggestions fall on deaf ears. The company and management also appears to not care about the salaries of employees - salary disputes are done regularly as the management fails to apply corrections before deadlines. Internet is fluctuating and computers are often malfunctioning. IT support is near to non-existent, if not inefficient - you're better off praying for divine intervention. Career growth and development here is similar to a child growing without parents as you'll never know how you'll turn out! Prospective leaders are not supported by upper management and the programs they have are just supplementary.
    2 people found this helpful
    1.0
    CSR
    Mar 2021
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Not a good place to work
    The good thingsThe role is easy and manageable.
    The challengesManagement is poor and business centered.
    5.0
    medical bill representative
    Oct 2017
    Mall of Asia Pasay City Metro ManilaLess than 1 year in the role, former employee
    not a doubt Exl Moa was such a great place to work on with great amenities such as gym,play area,and quarters.. all the people are nice even ates in cafeterias
    The good thingsPeople in my workplace and the amenities
    The challengesnone
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