EXL Services
    (161 reviews)

    Company Reviews

    Working at EXL Services

    3.6161 ratings in total
    5
    58
    4
    40
    3
    23
    2
    13
    1
    27
    82%
    Rate salary as high or average
    65%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(160 ratings)
    Career development
    3.4(159 ratings)
    Benefits & perks
    3.2(160 ratings)
    Management
    3.0(160 ratings)
    Working environment
    3.6(160 ratings)
    Diversity & equal opportunity
    2.0(15 ratings)
    Ratings for EXL Services are shared as-is from employees in line with our community guidelines

    reviews

    Showing 6 reviews for Cebu City Cebu
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    1.0
    DULY TRIAGE NURSE
    May 2026
    Cebu City CebuLess than 1 year in the role, former employee
    One Manager all she sees in me is ALL THE ERRORS and saying that i have brought down score of team.
    The good thingsCompany provide laptop and extra screen.
    The challengesManagement. its one sided and doesnt listen to their employee al they are focus on is the production.
    1 person found this helpful
    3.0
    Customer Service Specialist
    Oct 2025
    Cebu City Cebu11 to 12 years in the role, former employee
    it was fun at first years but dissappointing at then end because they are so insensitive and selfish
    The good thingsi was one of the pioneer of the employees in exl manila and they started with good offers, incentives and perks but it all change when the “pinoy managers/ tagapagmana” come in and changes it all.
    The challengesthey should listen to their employees opinions and suggestions. it used to be a monthly FGD with ramdom employees but now with the manager commands and control of the management everything was change it was even worst.. all the perks and great incentives that suppose to give to their front liners (agents) are being taken by those managers. nasa kanila na lahat ng free foods, perks, incentives. kawawa mga agent ultimo pizza ipagkakait pa.
    4 people found this helpful
    1.0
    Quality assurance analyst
    Jun 2023
    Cebu City Cebu1 to 2 years in the role, former employee
    Worst HR and Operations
    The good thingsNo good things from this company
    The challengesToxic and you would work with non assigned tasks.
    6 people found this helpful
    4.0
    Subject matter expert
    May 2023
    Cebu City Cebu1 to 2 years in the role, current employee
    It was a good experience.
    The good thingsManagement, work environment, career growth, incentives or bonuses
    The challengesCompany rules. No activities
    2 people found this helpful
    5.0
    Human resource
    Dec 2021
    Cebu City Cebu3 to 4 years in the role, current employee
    Great place to work and really cares for their employees
    The good thingsGreat leaders, superb HMO coverage for parents, culture and people, learning and growth opportunities are limitless.
    The challengesI can’t think of anything right now. Everything seems to be good and smooth sailing based on my personal experience.
    5.0
    Customer associate
    May 2021
    Cebu City Cebu1 to 2 years in the role, current employee
    Good company. Just choose the right account that will fit your qualifications
    The good thingsGood company, good benefits
    The challengesThe challenge is the management
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