Employees at Equicom Shared Services, Inc. value the friendly colleagues and the opportunity to meet diverse people, including merchants and clients, which enhances the work experience. Management is approachable and the company demonstrates a pro-employee stance with strong teamwork. The company provides good employee support, adhering to DOLE mandates and offering pandemic-related benefits such as hazard pay and free services, along with regular training and seminars. Employees also appreciate opportunities for skill development, particularly in troubleshooting and client communication.
However, there are some potential challenges to consider. The workload can be substantial, with significant documentation requirements that sometimes extend into rest days. Compensation is described as average for the work required, and there can occasionally be delays in overtime and salary payouts. Travel requirements to remote areas and projects outside Metro Manila are part of certain roles, and the schedule can vary with shifting patterns that require regular adjustment, particularly affecting sleep patterns and personal time.