Employees at ePLDT Inc. consistently praise the strong teamwork and supportive colleagues, noting that people work well together and create a family-like atmosphere. Management is frequently commended for being kind, friendly, and accommodating. The excellent benefits package, including health coverage, is highly valued, and employees appreciate the outstanding training programmes and career development opportunities that provide access to technology, resources, and industry certifications. Many also enjoy the opportunity to learn new things and gain hands-on experience.
However, there are some potential challenges, such as the basic salary being below average for some roles, though this is balanced by the benefits. The work environment can be demanding with high pressure and challenging schedules, including frequent unexpected schedule changes and 24/7 on-call requirements. Some employees have noted limited career progression and slow promotion to higher levels, as well as frequent organisational changes that the company can be slow to adapt to.