Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Cannot recommend this company for long term employment due to very low salary, poor management and poor benefits
The good thingsThe nature of work here is quite easy and not stressful since it is a gaming account.
The challengesPromotion and salary is very poor here, salary increase to several good performing agents is very minimal. Some employees who have been more than five years got a pay of an entry level job.
Bad work scheduling and work force management is very evident which leads to getting overworked. Some people are even doing a two consecutive shifts 9+9 hours just to compensate the absenteeism of other shift employees. Training is not effective in some accounts and skill transfer is not good enough for growth and improvement since the people who become the trainers are also newbie in the company and even tier 1 agents.
Too much unnecessary politics is very evident which leads to high attrition even from those higher positions such as SPM, PM and QA.
2 people found this helpful
1.0
Game Master
Jan 2024
Pasig City Metro Manilacurrent employee
Low pay and unrealistic offers and expectations.
The good thingsNone, as if you do well, you are expected to do more than what your contract indicates.
The challengesUnequal treatment and opportunity. Management does not value their employees.
1 person found this helpful
5.0
Manager
Jul 2023
Pasig City Metro Manila
Great Company with Good Working Environment
The good thingsHaving colleagues with positive output in life.
The challengesOverwhelming Workloads
We all sometimes feel overwhelmed due to an increased workload, not having enough hours in the day, or simply feeling like there's too much going on in our everyday lives.
But, making a to-do list, and prioritize what needs to be done now and what can be done another time is a win-win. This will shift our mindset of clutter to be more organized, helping us to be more productive and efficient.
5.0
Game Master
Jul 2023
Pasig City Metro Manila9 to 10 years in the role, current employee
Learn while having fun!
The good thingsLearn, respect, and have fun!
The challengesnothing, there's nothing I can think of.
2.0
Game master
Jul 2022
Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
Poor Salary. No development.
The good thingsSome helpful coworkers and managers, they are willing to fix and improve quality of service.
The challenges1.Poor salary - I don't think you can make a proper living with the salary they provide even if the job is upgraded to a senior level it is still low wage.
2.Workload - you work hard and get little return depends on what team you are assigned. You also have to be flexible on whatever task they might give.
3.Management - some are very mean spirited and talk very rudely that many new employees don't last a month or so.
5.0
Customer service
Feb 2021
Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Positive, Cultural, entertaining
The good thingsFun, Open, relational, Relax, no pressure, open environment
The challengesThere is no Challenge, Working is just fine, Via ticketing increases depending on demand
1 person found this helpful
3.0
IT technical support
Feb 2021
Pasig City Metro ManilaLess than 1 year in the role, former employee
Sad Benefits; Low Salary
The good thingsGood working colleagues
Friendly management
The challengesWork environment;
Not very interesting work benefits
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