Elite Global Sourcing Phil. Inc.
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    Elite Global Sourcing Phil. Inc.
    (23 reviews)
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    Company Reviews

    Working at Elite Global Sourcing Phil. Inc.

    3.523 ratings in total
    5
    9
    4
    2
    3
    6
    2
    4
    1
    2
    52%
    Rate salary as high or average
    48%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(23 ratings)
    Career development
    3.2(23 ratings)
    Benefits & perks
    2.6(23 ratings)
    Management
    3.3(23 ratings)
    Working environment
    3.4(23 ratings)
    Diversity & equal opportunity
    1.0(2 ratings)
    Ratings for Elite Global Sourcing Phil. Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 23 reviews sorted by most recent
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    1.0
    Game Master
    Jun 2024
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Cannot recommend this company for long term employment due to very low salary, poor management and poor benefits
    The good thingsThe nature of work here is quite easy and not stressful since it is a gaming account.
    The challengesPromotion and salary is very poor here, salary increase to several good performing agents is very minimal. Some employees who have been more than five years got a pay of an entry level job. Bad work scheduling and work force management is very evident which leads to getting overworked. Some people are even doing a two consecutive shifts 9+9 hours just to compensate the absenteeism of other shift employees. Training is not effective in some accounts and skill transfer is not good enough for growth and improvement since the people who become the trainers are also newbie in the company and even tier 1 agents. Too much unnecessary politics is very evident which leads to high attrition even from those higher positions such as SPM, PM and QA.
    2 people found this helpful
    1.0
    Game Master
    Jan 2024
    Pasig City Metro Manilacurrent employee
    Low pay and unrealistic offers and expectations.
    The good thingsNone, as if you do well, you are expected to do more than what your contract indicates.
    The challengesUnequal treatment and opportunity. Management does not value their employees.
    1 person found this helpful
    2.0
    Game Master
    Aug 2023
    Low Compensation and Poor Growth
    The good thingsYou get to work with the people that are in the gaming industry. Friendly workmates and manager.
    The challengesVery low compensation, you need to pay your own HMO. Depending on the team, sometimes you will be assigned to multiple accounts and an increase in workload with high expectations. No yearly increase, you need to be promoted in order to have a salary increase.
    5.0
    Manager
    Jul 2023
    Pasig City Metro Manila
    Great Company with Good Working Environment
    The good thingsHaving colleagues with positive output in life.
    The challengesOverwhelming Workloads We all sometimes feel overwhelmed due to an increased workload, not having enough hours in the day, or simply feeling like there's too much going on in our everyday lives. But, making a to-do list, and prioritize what needs to be done now and what can be done another time is a win-win. This will shift our mindset of clutter to be more organized, helping us to be more productive and efficient.
    5.0
    Game Master
    Jul 2023
    Pasig City Metro Manila9 to 10 years in the role, current employee
    Learn while having fun!
    The good thingsLearn, respect, and have fun!
    The challengesnothing, there's nothing I can think of.
    3.0
    Game master
    Apr 2023
    Chill company. Less perks, less stress.
    The good thingsPros: Less toxic environment compared to other BPO companies. The workload is often manageable. Promotion is available to those who perform well. Free coffee! Sometimes free ulam din! Managers are kind and understanding.
    The challengesCons: The work-from-home setup is not offered anymore. The salary is below the industry standard. Low salary and permanent in-office setup means less income and more pagod sa byahe. HMO is not offered upfront. Other nitpick: During the day shift, most of the time there is no cold or hot water from the dispenser. Sometimes, there is no water at all. Bring your own facemask, tissues, and alcohol. The company does not supply you with these basic necessities.
    4.0
    Game master
    Dec 2022
    3 to 4 years in the role, former employee
    Wonderful teamwork between employees, unfortunate communication issues between leads.
    The good thingsMy team was capable and supportive, inclusive of most things, and could quickly learn to grasp new challenges.
    The challengesMiscommunication and authoritative posturing between team leaders ruined the experience for me.
    2.0
    Game master
    Aug 2022
    Paranaque City Metro Manila1 to 2 years in the role, former employee
    I didn't get paid enough regardless of what I'm capable of.
    The good thingsThere are a lot of good people in that company that also didn't get paid enough.
    The challengesI was assigned to handle multiple tasks and I manage to handle all of them.
    2.0
    Game master
    Jul 2022
    Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
    Poor Salary. No development.
    The good thingsSome helpful coworkers and managers, they are willing to fix and improve quality of service.
    The challenges1.Poor salary - I don't think you can make a proper living with the salary they provide even if the job is upgraded to a senior level it is still low wage. 2.Workload - you work hard and get little return depends on what team you are assigned. You also have to be flexible on whatever task they might give. 3.Management - some are very mean spirited and talk very rudely that many new employees don't last a month or so.
    5.0
    Customer service
    Feb 2021
    Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
    Positive, Cultural, entertaining
    The good thingsFun, Open, relational, Relax, no pressure, open environment
    The challengesThere is no Challenge, Working is just fine, Via ticketing increases depending on demand
    1 person found this helpful
    3.0
    IT technical support
    Feb 2021
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    Sad Benefits; Low Salary
    The good thingsGood working colleagues Friendly management
    The challengesWork environment; Not very interesting work benefits
    3.0
    Customer Support
    Jun 2020
    Workload upon workload with no incentive
    The good thingsWorking in a Game (PC and Mobile) setting.
    The challengesSmall incentive (salary and bonuses) and no career growth
    5.0
    Business Development Officer
    Jan 2020
    1 to 2 years in the role, current employee
    Great for starting out in the industry
    The good thingsLively culture, workload depends on the project. Management is approachable and accommodating
    The challengesBenefits can improve, company currently only has one location in the PH
    5.0
    Game master
    Sep 2019
    1 to 2 years in the role, current employee
    Stress-free!
    The good thingsPerfect company for gamers! Stress-free is guaranteed. Seeks a college graduate with good communication and writing skills
    The challengesLanguage barrier, due to Korean managers
    2.0
    Game master
    Jun 2019
    Less than 1 year in the role
    good work environment terrible job security
    The good thingsgood work environment.
    The challengesterrible job security
    5.0
    Senior Product Manager
    Dec 2018
    7 to 8 years in the role, former employee
    A great working place to build a long-time career for the Gaming and BPO Industry.
    The good things• Provided great learning curves in the gaming industry as well as how to professionally manage teams and clients. • High caliber mentors who have been in the industry for decades who openly shares their experience and best practices. The opportunity to work with these people provides great advantage in learning the gaming industry. • Provides opportunity to well performing individuals regardless of their educational background, race, gender and tenure ship. A company who truly is an equal opportunity provider.
    The challenges• A person who aspires to work with ELITE should have a clear goal and dedication which will truly help in climbing up the ladder in the company. • The salary is not as competitive in other BPOs such as call center companies. But, the pay versus the work is well worth it.
    1 person found this helpful
    5.0
    Product manager
    Jun 2018
    5 to 6 years in the role, current employee
    A balance of work, play and career
    The good thingsAn excellent working environment with friendly co-workers. You have the balance of work and play at the same time. Getting the best out of your skills will pay off a good career in this company. A gaming company with very professional employees. Working here refreshes the youth inside of me due to the game products they have, with employee benefits, they provide services to well-known game products.
    The challengesYou needed to help yourself on the multitasking since there are times you needed to work independently.
    1 person found this helpful
    5.0
    Business development executive
    May 2018
    3 to 4 years in the role, current employee
    learned new things everyday
    The good thingsElite always try to meet and exceeds employees' expectations.
    The challengesnone in particular
    5.0
    Business Development
    May 2018
    1 to 2 years in the role, current employee
    A fun roller coaster ride!
    The good thingsEveryone is empowered to make decisions to shape the company. Self-improvement is valued highly and each person is treated as important assets of the company. Everyday is always exciting as the company is always growing both vertically and horizontally.
    The challengesEveryone is challenged to become a better person and work hours can seldom be extreme but rewarding.
    3.0
    Game Master
    Apr 2017
    1 to 2 years in the role, current employee
    Fun Experience
    The good thingsEasy to get hired. Free coffee and water, free medicine, easy tasks, Customer Support training, 24/7 air conditioned office, CCTV, Christmas/Year-end Party, least number of leaves are given 12 months after being hired, 50% HMO covered only after 1 year of continuous employment, shifting schedules, opportunities of promotion only when having new clients.
    The challengesVery small pantry, no summer outing, no team building activity, no guard/nurse on duty, no leadership training, no sleeping quarters, no life insurance, no overtime, allowance not guaranteed, poor salary increase, not recommended for people who would like to have future investments.
    5 people found this helpful
    4.0
    Game Master
    Feb 2017
    1 to 2 years in the role, current employee
    Lively environment but serious about work
    The good things- Good relationship with existing clients - Offers high variety of services - Has helpful veteran employees - Has global connection - Adapts well in a given situation - Opportunities are always there - Standard salary - Less stress compare to my other companies before - Friendly and helpful colleagues
    The challenges- Brand Awareness - Minimal documentation on process - Lack of trend and industry knowledge - Improvement in training
    2 people found this helpful
    3.0
    Customer Service
    Oct 2016
    Average
    The good thingsDid not require too much OT
    The challengesMinimum benefits
    3 people found this helpful
    3.0
    Game Master
    Sep 2015
    3 to 4 years in the role, current employee
    MEDIOCRE
    The good things+very easy working environment +employees allowed to interact with one another +approachable bosses +free coffee +health card +shifting schedules +management open to suggestions +salary is given in advance when payday falls on weekend +company emergency loans +no experience needed when applying not bad, but not good either. it's something in between.
    The challenges-no annual salary increase -no bonus -appraisal is not transparent -no proper training (but is currently being improved) -minimal salary increase -very little salary increase when promoted -night shift employees have to extend in order to attend meetings -next to no overtime shift
    8 people found this helpful
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    Reviews by location
    Paranaque City Metro ManilaPasig City Metro Manila