dnata Airport Services
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    dnata Airport Services
    (42 reviews)
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    Company Reviews

    Working at dnata Airport Services

    4.142 ratings in total
    5
    21
    4
    11
    3
    6
    2
    2
    1
    2
    65%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(42 ratings)
    Career development
    3.9(42 ratings)
    Benefits & perks
    3.4(42 ratings)
    Management
    3.5(42 ratings)
    Working environment
    3.9(42 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for dnata Airport Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 42 reviews sorted by most recent
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    most recent
    5.0
    Liaison Officer
    May 2026
    Dasmarinas City Cavite2 to 3 years in the role, former employee
    i enjoy a lot and i do my task on time
    The good thingscomplete task always and be organized
    The challengespractice time management and maintain it
    3.0
    Travel consultant
    Aug 2023
    Angeles City Pampanga5 to 6 years in the role, current employee
    No career and financial growth.
    The good thingsI have a good relationship with my immediate superiors (Team Leader), they have taught me well and I have learned from them as well. My colleagues are fun to work with. What I love about this job is it makes your brain of a way to do your job correctly.
    The challengesBeing with the company for almost 7 years has not given me any financial growth. Also nearly no room for career growth since positions for higher grades are hard to come by unless someone's resigned or if you are close enough to the manager, they can open a position for you.
    1 person found this helpful
    5.0
    Customer service agent
    Oct 2022
    Clark Freeport Zone Pampanga3 to 4 years in the role, former employee
    Great place to work at!
    The good thingsFun workplace, there is really a teamwork here, you will be excited to go to work everyday. with shuttle service very work and life balance
    The challengeslow salary, just basic, still good for starters! :)
    1 person found this helpful
    1.0
    Contract Loading
    Apr 2022
    Clark Freeport Zone Pampanga5 to 6 years in the role, former employee
    Contract Loading pos
    The good thingsHot Choco or coffee vending machine, Shuttle for pick up/drop off area specific time only.
    The challengesDefinitely the salary. Bigger shuttle cause only few employees can fit the 3 vans. Sleeping quarters since you have GY shift. Perks, since there's none already. Game area or recreational area where employees can enjoy their breaks. HMO is not very competitive compare to other company. Big company in the middle east but you can say it's at the very bottom of the industry here in the Philippines. Too may things to improve and for the past 7 years I stayed with them, I can only see a very few improvement.
    5.0
    Customer service
    Mar 2022
    5 to 6 years in the role, former employee
    exciting everyday would be different
    The good thingslots of opportunity, growth, has their own academy
    The challengesmulti national, but everyone friendly
    5.0
    Customer service agent
    Mar 2022
    3 to 4 years in the role, current employee
    well know, well mannered, and well experience company
    The good thingswell know, well mannered, and well experience company
    The challengesoverload booking and manageable tasking and undeniable experience
    5.0
    Customer service agent
    Oct 2021
    3 to 4 years in the role, former employee
    Good company to work for when out of the Philippines
    The good thingsI enjoyed interaction with different nationalities, may it be co workers or passengers and how to deal or handle different cases with passengers. Company gives reasonable pay, allowance and care for the employees however big the company is.
    The challengesCompany itself is excellent itself. Challenges arise on how to get along and make good with other nationalities and coping with a new environment (abroad)
    2.0
    Travel consultant
    Jun 2021
    Angeles City Pampanga5 to 6 years in the role
    No room for growth and toxic environment
    The good thingsBenefits are average. There is a company provided shuttle. There is a work from home option - which is great.
    The challengesLacking of initiative to help employee growth They would just rather hire external with more experiences (with a much higher salary offer) rather than develop their own internal people. A lot of nonsense policies
    5.0
    Customer service agent
    May 2021
    Provide high quality customer service that meets and exceeds international standards
    The good thingsCommunications Team leader team work Public speaking Good customer service
    The challengesShifting schedules Rude passengers Low Salary / per hourly rate
    3.0
    Passenger Service Agent
    Mar 2021
    3 to 4 years in the role, former employee
    Good working place but gives low salary
    The good thingsEmployees are very friendly and approachable. They also have a good working space for each department.
    The challengesThey have most of their staff under an agency, so the salary is very low.
    5.0
    Supervisor
    Mar 2021
    7 to 8 years in the role, former employee
    Best aviation company
    The good thingsSalaty and perks are good
    The challengesSchedule are so tough
    3.0
    Call Center Agent
    Aug 2020
    Challenging and Stressful
    The good thingsMany Activities that you can join
    The challengesThe management team and the HR department are hard to understand
    5.0
    Travel consultant
    Aug 2020
    Less than 1 year in the role, current employee
    Its fun and wonderful experience
    The good thingsWonderful people and environment. Benefits are good same with salary.
    The challengesGot stressed assisting rude guest and doing unwanted task.
    5.0
    Travel consultant
    Nov 2019
    Less than 1 year in the role, former employee
    Nice company
    The good thingsFree gym, free parking, 2 life insurances, and eco friendly.
    The challengesSalary is too low.
    4.0
    Customer service agent
    Sep 2019
    1 to 2 years in the role, current employee
    Great experience!
    The good thingsI love dealing with different types of passengers
    The challengesDelayed and cancelled flights
    1 person found this helpful
    5.0
    Ramp Supervisor
    Sep 2019
    3 to 4 years in the role, former employee
    Excellent and well trained people around me
    The good thingsMulti national environment.. everyday is a challenge.
    The challengesTime under pressure Language barrier
    3.0
    Contract Loading
    Jun 2019
    So much politics
    The good thingsYou will be optimistic at first, but after almost two years, I'm seeing slowly how people close to the management are chosen over those who are performing.
    The challengesToo much stress. Not worth the compensation. An international company, but the pay is naaah never mind.
    4.0
    Customer service agent
    Jun 2019
    Less than 1 year in the role, current employee
    I learned so much from my current job particularly in handling passengers and it develops my customer service skills
    The good thingsI enjoy dealing and accommodating with the passengers, every day is a new experience and i love working with my co workers. As a customer service agent it really helps me to grow as an individual, a person who is more mature, patience and understanding even in stressful situation. I learned a lot about the policies and standards of specific country, safety and security and airport protocols. It develops my Customer Service skills.
    The challengesThere will always be challenges in the company and it’s inevitable. One of the challenges i experiencing is having a low salary, we received below minimum amount every cut off and it’s not sufficient in my daily expenses.
    2 people found this helpful
    1.0
    Travel comsultant
    Apr 2019
    Less than 1 year in the role, current employee
    Too much workload, not worth it with the salary provided
    The good thingsNice managers but too much workload, doesnt match the salary provided, too much low salary
    The challengesToo much work load
    5.0
    Special Handling Department
    Mar 2019
    1 to 2 years in the role
    Highly recommended company
    The good thingsWorking with different kinds of nationalities.
    The challengesWorking abroad is on different level of experience.
    5.0
    Maintenance Technician
    Mar 2019
    Great benefits
    The good thingsStress free environment. Great time schedules.
    The challengesShifting every week.
    5.0
    Customer/Baggage Services Agent
    Mar 2019
    Great company with great benefits
    The good thingsVery good salary
    The challengesShifting schedule. Early morning duty.
    3.0
    Flight Operation Officer
    Mar 2019
    woth the stress because every learnings were usable by any means, for me its a good start to discover and empower working skills
    The good thingsworking with the big airline companies, is such a rare opportunity. I enjoy my daily small conversation with our client's crew most specially to flight deck crew, im always star struck and everytime i see their satisfied smile with my work feels good to me, its just like im one of them which is pretty cool to me.
    The challengesIt will challenge your versatility and flexibility. Everyday is a different day you'll experience new things that makes you confuse. It will also test your patience because clients were so meticulous in every details and infos, as much as possible mistakes is not allowed.
    4.0
    Contract Loading Associate
    Oct 2018
    Less than 1 year in the role, current employee
    Good to start
    The good thingsGood working environment.
    The challengesNo freedom for personal stuffs.
    4.0
    Station Duty Officer
    Oct 2018
    9 to 10 years in the role, former employee
    Great Training and Immersions on the whole operations
    The good thingsDnata gives opportunities to develop ones skills in different aspects.
    The challengesSafety, Security and Customer satisfaction
    4.0
    Customer service agent
    Sep 2018
    1 to 2 years in the role, former employee
    Globally recognized company
    The good thingsDiversity, Travel perks
    The challengesCultural gaps due to miscommunication and perception. Work-life balance.
    5.0
    Pushback Operator(technical)
    Jul 2018
    All Around Operator/loading supervision and Quality health and safety ambassador
    The good thingsTo work safety with on time performances, every day i learned new things in different role and in different department.
    The challengesOn the comapany cant say anything because i became who am i today is because of them
    1 person found this helpful
    5.0
    passenger service assitant
    May 2018
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    An organized company that will let you expand your knowledge inside and outside of the field
    The good thingsI enjoyed working with the other employees and learning while doing my designated task. The company really value their employees and give opportunity to grow and enhance each individuals' skills.
    The challengesThere is nothing I did not enjoyed while having my internship in Dnata Inc. Because I learned a lot and trained well in this company which gave me boost in my skills and knowledge by being a ground attendant
    4.0
    Medical claims analyst
    May 2018
    A global experience
    The good thingsWork environment Salary Opportunities for growth
    The challengesNone so far
    5.0
    Passenger Services Officer
    Apr 2018
    5 to 6 years in the role, former employee
    Excellent working Environment!
    The good thingsPromotes the sense of achievement, equity and camaraderie, essential for a motivated workplace. When managed properly, teamwork is a better way to work!
    The challengesConflicts over strategies or opinions. T The leader’s job is to make sure everyone is heard. When the exercise is completed the leader should look for concerns or goals that people have in common. Once all are uncovered, the leader can build on any interests that are shared. In most cases this becomes the new focus and it turns the situation from conflict to problem solving.
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    Reviews by location
    Angeles City PampangaDasmarinas City CavitePasay City Metro Manila