Digital Room (Philippines) , Inc.
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    Digital Room (Philippines) , Inc.
    (25 reviews)
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    Company Reviews

    Working at Digital Room (Philippines) , Inc.

    3.625 ratings in total
    5
    9
    4
    5
    3
    6
    2
    3
    1
    2
    88%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(25 ratings)
    Career development
    3.6(25 ratings)
    Benefits & perks
    3.9(25 ratings)
    Management
    3.3(25 ratings)
    Working environment
    4.0(25 ratings)
    Diversity & equal opportunity
    4.0(4 ratings)
    Ratings for Digital Room (Philippines) , Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 25 reviews sorted by most recent
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    most recent
    2.0
    Customer Service Representative
    Apr 2025
    Mandaluyong City Metro ManilaLess than 1 year in the role, current employee
    Apply at your own risk.
    The good thingsDecent pay, competitive atmosphere, good people and colleagues, very generous incentives, Day 1 coverage of HMO, restrooms are always clean, and low-cost but delicious meals from the concessionaire.
    The challengesNo clear setting of goals to achieve. Their QA is backwards-minded. There are certain situations during customer interaction that would just leave you helpless and powerless, and your recourse is to just escalate. Customer feedback is everything, even if you're an ace agent.
    6 people found this helpful
    1.0
    Customer Service Representative
    Feb 2025
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    Apply at your own risk.
    The good thingsI appreciate how this company consistently keeps its recruitment process up to date, ensuring that candidates are always informed about the latest stages and requirements. Their timely updates create a transparent and organized experience, making the entire process feel efficient and professional.
    The challengesWhat is frustrating about this company is the delay in receiving updates after completing assessments, which leaves candidates uncertain about their progress. The lack of timely feedback can create unnecessary stress and disrupt the overall positive experience that could otherwise be expected.
    3 people found this helpful
    4.0
    Customer Service Representative
    Aug 2024
    Angeles City PampangaLess than 1 year in the role, former employee
    Helped me verbalize my thoughts, gain confidence in professional work setting, and internalize training system.
    The good thingsTrainers gave significant feedbacks on how to improve customer service performance.
    The challengesManaging 16 brands which causes some agents to be confused. Unannounced process changes.
    3 people found this helpful
    3.0
    Intern
    Oct 2023
    Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
    There's a lot to learn here once you've joined, but don't expect your allowance to be given regularly.
    The good things- Very happy to work with most of the teams. - Co-workers in my department are encouraging. - Work from home.
    The challenges- The payroll officer is hard to communicate with in terms of allowance.
    6 people found this helpful
    5.0
    Cybersecurity analyst
    Aug 2023
    Outstanding excellent brilliant great
    The good thingsGreat leaders with work-life balance
    The challengesDidnt have any challenges to date
    2 people found this helpful
    2.0
    Employee
    Mar 2023
    Less than 1 year in the role, current employee
    A lot to learn | awful accounting & HR
    The good thingsVery happy to work with most of the teams. Co-workers in my department are encouraging. Work from home.
    The challengesHR is hard to communicate with. Delayed salary.
    7 people found this helpful
    3.0
    Pre-Press specialist
    Jul 2022
    Caloocan City Metro Manila1 to 2 years in the role, former employee
    Doesn't know how to value employees
    The good thingsThe colleagues that i worked with makes it enjoyable to work at the office. I love the events that they work on.
    The challengesThe quota that you need to reach and the bare minimum of errors that you can commit. The proper handling of employees
    5 people found this helpful
    5.0
    Service desk analyst
    Sep 2021
    Very friendly employees and great working environment
    The good thingsvery positive working place great experience for an internship.
    The challengesNothing i like the working environment of the company staffs are friendly.
    1 person found this helpful
    3.0
    Graphic artist
    Feb 2021
    Give patience always
    The good thingsHappy because I also meet different types of people, there you need long patience because if there is a gkind customer there is also no.
    The challengesBecause of the salary it's minimum also
    3 people found this helpful
    5.0
    Quality assurance tester
    Dec 2020
    Mandaluyong City Metro Manila1 to 2 years in the role, current employee
    Great experience for aspiring Software QAs
    The good thingsGaining a lot knowledge. A lot of things I learned that was never taught in College as an IT student. Good environment, friendly people who are ready to help you. Management is pro-people and considerate to its associates. Salary is also competitive to bigger companies.
    The challengesOne of the challenges is when releasing applications. But your team is there to assist you in dealing with tasks. Benefits and perks are average, not mind-blowing.
    5 people found this helpful
    5.0
    Tier 3 CSR
    Jul 2020
    1 to 2 years in the role, former employee
    Easy call handling skills needed
    The good thingsThere are a lot of perks and they have a fixed weekend off.
    The challengesHandling Sup calls when you reached Tier 3 CSR
    1 person found this helpful
    4.0
    prepress specialist
    May 2020
    so far so good. may what matters is the manager..the rest is ok to me...(maybe on our department only).
    The good thingsco workers are polite and respectful. has incentive and extra perks.
    The challengesjob description and line of work. leveling. : (
    2 people found this helpful
    5.0
    Chat support
    Jan 2020
    Marikina City Metro Manila1 to 2 years in the role, former employee
    Great Company
    The good thingsGood people, support and environment.
    The challengesTraffic going there and going home.
    1 person found this helpful
    5.0
    Junior software engineer
    Sep 2019
    Great working experience
    The good thingsYou'll be able to learn so much from all your colleagues and boss.
    The challengesHonestly, I can't remember any challenges from this company.
    1 person found this helpful
    5.0
    Customer service representative
    Aug 2019
    Lots of Benefits
    The good thingsovertime pay is good rdot with GC is great proper training in doing the work is worth it you can wear jeans to work and t-shirt (for as long its presentable)
    The challengesLearning while working is the greatest challenge if you want to stay long at your work. You will still make mistakes but make sure you learn from them.
    1 person found this helpful
    1.0
    representative
    Jul 2019
    1 to 2 years in the role, former employee
    Does it matter?
    The good thingsPeople around. That's it.
    The challengesThe management. Takes forever to take action for your comments and suggestions. Years to be resolved provided that this is in house.
    3 people found this helpful
    5.0
    prepress specialist
    Jul 2019
    3 to 4 years in the role, former employee
    My job is great.
    The good thingsOvertime paid plus sodexos.
    The challengesI can say nothing to stress in here.
    2 people found this helpful
    4.0
    Quality assurance engineer Intern
    Jul 2019
    Less than 1 year in the role, former employee
    Stressful but meaningfull.
    The good thingsI learn a lot in software development and how software is being deploy. We did have a training at our first week but we did finish it earlier because of the project needs to be started. Working at Digital Room was stressful because we need to finish the task faster, but our superior are always ready to help when in need.
    The challengesBefore we start our internship, we have oriented of what was the company business is into. In that time I am not attending to the key discussion and then when I started my first selenium automation script I ended up making a wrong script because it is not my assign test case.
    2 people found this helpful
    5.0
    Associate Marketing Manager
    Sep 2018
    Less than 1 year in the role, current employee
    Great Workplace
    The good thingsRelaxed Work Load.. Great people to work with..
    The challengesReporting on task progress can be challenging sometimes
    2 people found this helpful
    2.0
    CSR
    Feb 2017
    Mandaluyong City Metro Manila1 to 2 years in the role, current employee
    Unfulfilled promises
    The good thingsPeople, mostly middle management very approachable.
    The challengesHard to keep motivated when you see good work is not appreciated and doesn't pay
    4 people found this helpful
    4.0
    Operations
    Jan 2017
    1 to 2 years in the role, former employee
    order taking
    The good thingsThis company taught me to be more attentive.
    The challengesHave urgency, but not compromising other details.
    1 person found this helpful
    4.0
    Prepress
    Dec 2016
    3 to 4 years in the role, former employee
    a comfortable work area that makes you feel at home.
    The good thingsfun, perks, and friends....dont forget the food.
    The challengesforce overtime. : (
    7 people found this helpful
    3.0
    Imposition Specialist
    Feb 2016
    Less than 1 year in the role, former employee
    No growth
    The good thingsFew good people. HR is somehow responsive but they should take a look at how horrible some people are in terms of attitude and being non professional
    The challengesActually there's one. Once you know what to do, it stops there. No growth at all
    1 person found this helpful
    3.0
    Imposition Specialist/QA
    Oct 2015
    Less than 1 year in the role, former employee
    Ordinary workplace
    The good thingsThe HR management is very approachable. They will attend to your concern ASAP! There are few good people around! Great incentives for everyone.
    The challengesI hope they do a thorough check on some management persons. Some act rude and doesn't like their egos being busted. They should keep their feet on the ground. Treat their people with respect and be fair.
    3 people found this helpful
    3.0
    Customer service representative
    Jun 2015
    Less than 1 year in the role, former employee
    Comment on Digital room inc
    The good thingsThis company provides good training especially for those people who don't have experience yet in the BPO industry.People are friendly from Managers down to security personnels they'll treat you with respect.
    The challengesI hope that Overtime is not mandatory since its against the law.Every employee has the right to say no if needed.I realize that you give rewards for people who do it, but forcing them to do so is illegal.Dispute in salary is also a problem,it doesn't happen all the time though.
    6 people found this helpful
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