Conduit Global
    (59 reviews)

    Company Profile

    Company overview

    Company size

    101-1,000

    Primary location

    Pasig City: 20th Floor, Cyber Sigma Bldg., Lawton Ave. McKinley West, Bonifacio South, Taguig City Sta. Rosa City: BTS Facility, SRE2A, Brgy. Don Jose, Sta. Rosa City, Laguna
    Conduit Global, a kgb Company, is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support, providing solutions for:Customer careProduct supportTechnical supportSales (up-sell / cross-sell / retention)Social MediaCost efficient Work-At-Home Agent solutionsNon-voice supportBack office processingWe are one of the world’s largest independent providers of customer contact care. Through hubs in nine countries on four continents, Conduit Global serves over 100 million consumers and has handled over a billion customer contacts in a single year.With 26 patents and 51 patents pending, we have pioneered the development of information service and technology tools delivered across a single platform connecting multiple channels. These include the internet, email, chat, social media, SMS / MMS text messaging, mobile and landline phones.Our Mission:To solve problems - big and small - for consumers and businesses, every single day, with urgency and care.Our Vision:To be the best company at providing essential solutions, anywhere and anytime, so that our customers can focus on what they do best...making every day better.

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    Reviews overview

    3.859 ratings in total
    5
    28
    4
    8
    3
    13
    2
    3
    1
    7
    75%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends

    What’s it like working at Conduit Global?

    AI summary of recent reviews

    Employees at Conduit Global appreciate the competitive compensation and benefits, as well as the work-life balance and positive company culture with supportive management. They also highlight the opportunities for growth and training and development programs available.

    However, some potential challenges include a steep learning curve during onboarding and training, high workloads and pressure in certain roles, inconvenient locations and commutes for some office sites, and a lengthy recruitment process noted by a few reviewers.

    Recent reviews

    5.0
    Trainer
    Mar 2023
    Quezon City Metro Manila1 to 2 years in the role, former employee
    The overall experience was fantastic.
    The good thingsGood paying job. During the pandemic, we were all taken care of. Job opportunities were fairly given to everyone
    The challengesWe all face challenges and it really depends on how you deal with things. For me, everything was a challenge since this was the first time I got promoted as early as 6 months despite the ongoing pandemic. I'm really happy that the company had given me the opportunity to get promoted as a trainer. It really depends if you're up for the challenge or not.
    1.0
    CSR
    Sep 2022
    Bad experience with the management
    The good thingsnone at all that can be said
    The challengesthe management are power trippers
    5.0
    Outbound call center agent
    Dec 2021
    Less than 1 year in the role, former employee
    The job itself is very engaging and fun.
    The good thingsIt was my first job. Met friends and enjoyed helping out customers
    The challengesTraining period was too quick and I got confused on many things, such as handling customers properly.
    Ratings for Conduit Global are shared as-is from employees in line with our community guidelines
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