Citibank
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    Citibank
    (181 reviews)
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    Company Reviews

    Working at Citibank

    4.3181 ratings in total
    5
    102
    4
    50
    3
    18
    2
    3
    1
    8
    97%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(181 ratings)
    Career development
    4.1(181 ratings)
    Benefits & perks
    4.1(181 ratings)
    Management
    3.8(181 ratings)
    Working environment
    4.1(181 ratings)
    Diversity & equal opportunity
    3.0(2 ratings)
    Ratings for Citibank are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 181 reviews sorted by most recent
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    1.0
    Bank Officer
    Jan 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Toxic Management (RETAIL) No care for employees even your sick they will force you to work and no freedom. Parents not allowed in HMO as benificiary if you are single. NO FREEDOM.
    The good thingsEmployees are friendly
    The challengesToxic Management (RETAIL) No care for employees even your sick they will force you to work and no freedom. Parents not allowed in HMO as benificiary if you are single. NO FREEDOM.
    1 person found this helpful
    3.0
    Operations Support Analyst
    May 2024
    Bonifacio Global City Taguig City Metro Manilacurrent employee
    Working in Citi was only bearable because of the kind, fun, and understanding colleagues but apart from that aspect, everything else is challenging.
    The good thingsPeople are mostly nice. There is equal opportunity for everyone. There are monthly one on ones with your manager to check up on performance and career goals.
    The challengesWork is toxic and work-life balance is poor. Personal and family time (hours outside shift, holidays, and weekends) is sacrificed a lot. Management turnaround is slow whenever we ask for help in terms of addressing workload, headcount, and whatnot. Low headcount with high workload = less chances to take leaves and unused leaves are not convertible to cash and will only be forfeited. Personal leaves can only be used for emergencies and not for actual personal commitments. Parents can't be added as dependents to HMO.
    2 people found this helpful
    5.0
    IT Infrastructure Analyst
    Aug 2023
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Fun working environment
    The good thingsFun working environment Benefits Salary Career Growth
    The challengesFoods are expensive. :)
    5.0
    Workforce planner
    Jun 2023
    Makati City Metro Manila5 to 6 years in the role, former employee
    Growth Opportunities & Excellence
    The good thingsI get to work with the best team
    The challengesBeing excellent requires you to be on the top of your game.
    4.0
    Customer solutions officer
    May 2023
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role
    Working with the world class bank is cool
    The good thingsThe benefits is good and they provide work life balance.
    The challengesWorking with Australian customer is a tough job because you handles everything from slight tech and customer service you work as one stop shop where in you don't transfer calls because you are train on every LOB.
    5.0
    Bank Officer
    Dec 2022
    Quezon City Metro Manila
    It was a life changing experience
    The good thingsExcellent benefits for employees.
    The challengesNone so far. I cannot see any challenges
    5.0
    Telesales Analyst
    Nov 2022
    Doing KYC ,Process applications of personal loan
    The good thingsI love the surrounding,, people like whom they love us ,compensated very well.And friendly work.
    The challengesIt must be high standards, no room for error.qqqqqq
    5.0
    Dispute Specialist
    Nov 2022
    1 to 2 years in the role, current employee
    Assisting client with their transaction disputes and general enquiry
    The good thingsThe company is employee centered and valuing every effort of the employees
    The challengesThe challenges so far is when you're having a difficult clients
    5.0
    Assistant Manager
    Nov 2022
    7 to 8 years in the role, former employee
    Working at Citi is one of my greatest accomplishment.
    The good thingsCiti's a home. The work ethic is different among other company. Everyone treats equally.
    The challengesIt has to exit Philippines.
    1.0
    anonymous
    Oct 2022
    Less than 1 year in the role, current employee
    High stress work culture.
    The good thingshigher than average salary, good facilities and equipment, bank car
    The challengesno work-life balance, always working overtime and too tired to do anything else outside of work
    1 person found this helpful
    5.0
    Country Local Regulatory Reporting Head
    Sep 2022
    Challenging but rewarding
    The good thingsI enjoyed the working environment, the challenges, the training, the quality of mentors and high compensation.
    The challengesTight deadlines, high expectations, frequent audits, stiff competition, extended working hours
    5.0
    Customer service representative
    Jun 2022
    Less than 1 year in the role, former employee
    challenging and wonderful
    The good thingsTHE PEOPLE I WORK HERE WAS VERY NICE AND KIND TO ME SPECIALLY MY BOSS AND MY TEAM LEADER.
    The challengesSINCE THIS IS MY FIRST JOB IT WAS DIFFICULT FOR ME BUT THE TRAINOR HELP ME A LOT TO GROW.
    4.0
    Reference Data Management Analyst
    Jun 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    A great company for working experience and career development
    The good thingsI was hired for the position of Data Analyst with zero experience, but my mentor and supervisors were very keen on teaching me about the job that we do. Definitely improved my skills on a higher level.
    The challengesWorking on graveyard shift is normally challenging for most of us. it took me a few months to adjust physically and mentally.
    5.0
    Project management
    Jun 2022
    Taguig City Metro Manila
    Working as PM in Citibank
    The good thingsGreat people and environment. Lots of training in case you want to learn something new outside your line of work
    The challengesA lot of options in terms of mobility but skill specific. Comp and benefits no longer competitive
    5.0
    Recruiter
    May 2022
    Less than 1 year in the role, former employee
    It was a great learning experience working with CITI.
    The good thingsCitibank offers work life balance and salary is great. Most of all the teamwork is really present.
    The challengesWhat I enjoyed about working here is that everyone in the team are helpful. The only challenge for me was the shift of my experience from local company to global company/industry.
    5.0
    Sales Supervisor
    May 2022
    Citibank is a life changing company both personal and professional.
    The good thingsPeople, Process, Learnings, Benefits, Adopting to change
    The challengesCareer progression and promotion.
    5.0
    Citiphone Officer
    May 2022
    Taguig City Metro Manila5 to 6 years in the role, current employee
    Customer service has been my greatest attribute.
    The good thingsI was able to exercise my leadership skills in coaching the new hires. I am very flexible and quick to learn to do the best work.
    The challengesAfter pandemic, we were advised to go back to site however our monthly incentives was gone, including our overtime, and there is no option to work from home still. Company should have at least created an action plan on how employees can sustain the life in Manila if they need to spend extra for monthly rentals and high fare or gas for transportation.
    5.0
    Customer service officer
    Apr 2022
    Less than 1 year in the role, former employee
    It's the best place to work when it comes to non-toxic environment.
    The good thingsIt's not a toxic environment. Unit Managers are very kind and very helpful
    The challengesCommuting to work because it's very far from where I currently reside.
    1.0
    Customer Solutions Officer
    Mar 2022
    Please save yourself from stress
    The good thingsThe only good thing about this company are the trainers and your wavemates.
    The challengesLack of training time. Ratio of support:employee is not balanced. Process is very chaotic. TLs weren't trained on the certain business that they are involved.
    3.0
    Customer representative
    Feb 2022
    Philippines3 to 4 years in the role, former employee
    Low Paying Job, Career opportunities is low.
    The good thingsGood things working at CIti is the Financial training, and amazing facilities.
    The challengesWorking hours, Low compensation, Work Environment is stressful. Career opportunities is poor.
    4.0
    Consumers Sales support Analyst 1
    Feb 2022
    5 to 6 years in the role, former employee
    Apart from appraisals I think I have earned a bunch of good colleagues in my life
    The good thingsDifferent cultures, life work balance, opportunities, meritocracy promotions, drug free environment
    The challengesTransportations, not enough public utility vehicles.
    4.0
    Customer service officer
    Oct 2021
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Good, but employee management is not.
    The good thingsCompensation and employee benefits are nice.
    The challengesLack of respect for employees' time past working hours. Unreliable management that results to problems being shouldered by the employees themselves.
    2.0
    Personal banker
    Sep 2021
    Financial Knowledge handling clients bank account
    The good thingsI was able to explore the other kind of industry when it comes to Financial account.
    The challengesManagement is not really fair and not being fully trained when it comes to their people needs.
    5.0
    cbps
    Jul 2021
    good working experience
    The good thingsemployer values the employees
    The challengessoftware sometimes crashed
    5.0
    Product Control Officer
    Jul 2021
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, current employee
    Working culture is very nurturing and employee-centered
    The good thingsThe culture, the opportunities to learn and the branding of the company
    The challengesThe compensation package can be a little more competitive.
    5.0
    Learning and Development Analyst
    Jun 2021
    Bacoor City Cavite3 to 4 years in the role, current employee
    awesome its just amazing
    The good thingsglobal company amazing salary perfect benefits and good retirement package
    The challengesthere is actually none in an employee standpoint except probably onboarding third party vendors for software needs which is very reasonable because of security is of great importance to the nature of the company
    5.0
    Financial analyst
    Jun 2021
    Nice and challenging
    The good thingsWorkhard, be patient and pray
    The challengesSubject matter expert retention and Employee benefit
    5.0
    Sales officer
    May 2021
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Great experience. It helps the employee to grow.
    The good thingsHigh salary. A lot of benifits.
    The challengesEvery year have a changes that need to embrace
    1.0
    Digital ambassador/Service Employee
    May 2021
    1 to 2 years in the role, former employee
    It's a challenging experience as service employee helping customers with different personality and provide great customer service
    The good thingsIt helps me to develop my skills and personality.
    The challengesThere's a time I catered irate customers and I need to assist them in friendly and patient way even if they are in a bad mood.
    5.0
    Global Mobility Manager
    Apr 2021
    Quezon City Metro Manila
    A seasoned HR professional with over 25 years of experience with a multinational bank
    The good thingsCitibankers are always empowered to make decisions and challenged to excel.
    The challengesHave to multi task and at the same time maintain a high level of performance standards.
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