Capital One
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    Capital One
    (131 reviews)
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    Company Reviews

    Working at Capital One

    4.7131 ratings in total
    5
    108
    4
    13
    3
    6
    2
    2
    1
    2
    97%
    Rate salary as high or average
    94%
    Employees recommend this employer to friends
    Work/Life balance
    4.4(131 ratings)
    Career development
    4.4(131 ratings)
    Benefits & perks
    4.5(131 ratings)
    Management
    4.1(131 ratings)
    Working environment
    4.6(131 ratings)
    Diversity & equal opportunity
    3.3(4 ratings)
    Ratings for Capital One are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 131 reviews sorted by most recent
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    1.0
    Customer Service Role
    Apr 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    The hiring process is very slow, with long waiting times and poor communication from the recruitment
    The good thingsI like the company because it offers good salary and benefits, which makes it worth considering. However, my experience with the recruitment process was frustrating. It took about three months just to get an initial interview, then another 1–2 months for assessments, and I only received the final result after several more months. The process is very slow, and the recruitment team’s communication and customer service could definitely be improved.
    The challengesI appreciate the company for its competitive salary and strong benefits, which make it appealing overall. However, my experience with the hiring process was disappointing. It took around three months to be scheduled for an initial interview, followed by another 1–2 months for assessments, and several more months before receiving the final decision. The process is quite slow, and the recruitment team’s communication and candidate support need improvement.
    4.0
    Coordinator
    May 2025
    Alabang Muntinlupa City Metro Manila11 to 12 years in the role, current employee
    Lack of opportunities are rampant. They want you to succeed but they dont provide the opportunities for you to succeed
    The good thingsCulture is one the things good with Capital One.
    The challengesCareer Growth Opportunities are VERY limited
    5.0
    Principal Coordinator
    Nov 2024
    Alabang Muntinlupa City Metro Manila3 to 4 years in the role, current employee
    Smooth Setup, Great Perks, and Growth Galore!
    The good thingsThe management here is solid, really supportive and effective. No work politics observed throughout my whole stay. The WFH setup? It’s exactly what I needed—it’s flexible and makes work-life balance manageable. The benefits package covers so much and feels like it’s tailored to what we actually need, which I appreciate. And when it comes to career growth, they’ve really set up a path to help you get where you want to be. All around, it’s been a great environment for progress and stability.
    The challengesHonestly, there aren’t really any challenges here—everything runs smoothly, and the support is always there. If I had to suggest one improvement, it’d be to raise the HMO coverage just a bit more. That would make a great setup even better, especially for peace of mind with health needs.
    1 person found this helpful
    5.0
    Anti Money Laundering Coordinator
    Apr 2024
    Alabang Muntinlupa City Metro Manila7 to 8 years in the role, current employee
    I really love Capital One.
    The good thingsManagement and Compensation and Benefits.
    The challengesNot wfh due to work restrictions.
    1 person found this helpful
    5.0
    Customer representative
    Oct 2023
    Great place tonwork.
    The good thingsEverything. Compensation, working environment, Company perks, HMO for the employee plus his/her 4 dependents and a lot more.
    The challengesWorking in this company is not that difficult. It has great work-life balance.
    5.0
    Sr. Operations Rep
    Jul 2023
    3 to 4 years in the role, former employee
    Awesome Workplace and Great Management
    The good thingsThey always think about their employees' well-being, making them feel heard and understood.
    The challengesNone that I could think of
    5.0
    Customer services
    Jun 2023
    3 to 4 years in the role, former employee
    Great place to work #malasakit
    The good thingsCapital One is very pro employee and you know that they always do the right thing
    The challengesI was not able to change my mindset to overcome my anxiety to be better
    5.0
    Operations
    Jun 2023
    Less than 1 year in the role, former employee
    Wonderful Experience
    The good thingsThe environment is relax and inviting, the company offers good benefits and upskill on a different role is always offered.
    The challengesNothing specific in particular but just make sure to communicate with leads with anything in mind.
    5.0
    Senior Operations Representative
    Jun 2023
    Less than 1 year in the role, former employee
    Excellent in backing and taking care of their employees.
    The good thingsThey’re very organized and structured from their facilities, to policies and procedures, to implementation of plans, information dissemination, etc., and it’s all for the benefit and well being of their employees.
    The challengesOther than the negative experience I had with my unit manager, none for the company/management in general.
    5.0
    Senior account representative
    Mar 2023
    Muntinlupa City Metro Manila7 to 8 years in the role, former employee
    Perfectly humane company
    The good thingsHumane, passionate, collaborative, just and fair.
    The challengesNo challenges at all. None, nothing absolutely none.
    4.0
    FT
    Nov 2022
    Less than 1 year in the role, former employee
    Good company to work with
    The good thingsmanagement work stress level is manageable HMO
    The challengesit is quite hard to plot vacation leaves & no bonuses/incentives
    5.0
    Senior Operations Representative
    Oct 2022
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great place to work. Great benefits
    The good thingsAlways put employees first. Good company
    The challengesNo challenges. Just always up for changes
    5.0
    Sr. Operations Representative
    Jul 2022
    Caloocan City Metro ManilaLess than 1 year in the role, former employee
    They offer high salary
    The good thingsThe compensation package especially the HMO up to 4 dependents.
    The challengesAside from the location, none.
    5.0
    Operations
    Jun 2022
    Alabang Muntinlupa City Metro Manila7 to 8 years in the role, current employee
    Great Culture / Competitive Salary / Good Benefts / Pro Agents / Responsive to Feedback
    The good thingsThe company is very responsive to employees' feedback. Culture is incomparable.
    The challengesThey are pro agents but getting promoted is not that encouraging.
    1 person found this helpful
    5.0
    Associate
    Mar 2022
    9 to 10 years in the role, current employee
    Great leaders and management
    The good thingsPlotting of leaves ahead of time, additional 5 time offs when you reached 5 years, Emergency Leave for 2 hours in a month which is very helpful, Compassionate leaves, covid 19 Leaves, work at home set up, great leaders, no power tripping, voices are heard. Salary is very competitive
    The challengesNone so far. I can't complain. So grateful working here
    5.0
    Customer representative
    Jan 2022
    Las Pinas City Metro Manila1 to 2 years in the role, current employee
    BEST COMPANY TO SETTLE WITH, VERY GOOD WORK AND LIFE BALANCE
    The good thingscompetent salary wonderful working environment high class facilities
    The challengesU have to be hardworking and smart
    5.0
    Senior Operations Associate
    Jul 2021
    Muntinlupa City Metro Manila5 to 6 years in the role, current employee
    Senior Operations Associate
    The good thingsGreat culture, management, gym, shower rooms, computer hub, great diner, early retirement, open door policy.
    The challengesJust the usual, constant updates with processes, new accounts.
    5.0
    TSC
    Jun 2021
    Muntinlupa City Metro ManilaLess than 1 year in the role, current employee
    People oriented company.
    The good thingsThey care a lot to their employees. They listen to employees and provides them great benefits.
    The challengesNothing much. Company is really great.
    5.0
    Senior Operations Representative
    May 2021
    Cavite Calabarzon1 to 2 years in the role, current employee
    Best Company that provides the best benefits for the employees
    The good thingsCompany provides good welfare and provides the best benefits to all of the employees.
    The challengesWith the ongoing pandemic it is also better to provide WFH options to employee
    1 person found this helpful
    5.0
    Senior Coordinator
    Apr 2021
    Las Pinas City Metro Manila5 to 6 years in the role, current employee
    It's a good company to be with
    The good thingsThe benefits are good and the culture is great
    The challengesDuring the pandemic, the company runs business as usual as an on-site operations unlike other BPO companies that have shifted to work from home set up
    5.0
    Senior Fraud Specialist
    Feb 2021
    Capital one is one of the best company especially if you only graduated high school
    The good thingsManagement is good, Free dependents, Retirement Plan once you get hire and you can get it whenever you ended the journey in capital one. Process is very fast.
    The challengesUnable to accomodate Work from home, due to pandemic. People quit People
    5.0
    Sr operations associate
    Feb 2021
    1 to 2 years in the role, current employee
    Great workplace. Lots of perks
    The good thingsFree parking, free coffee, free juice
    The challengesManagement on dept level
    5.0
    Process Coordinator
    Jan 2021
    5 to 6 years in the role, former employee
    Wonderful experience at Capital One
    The good thingsBenefits and work culture
    The challengesNone at all. Aside from the normal challenges of every company, there is no specific challenge. Capital One will help you achieve your growth goals as a BPO employee.
    5.0
    Sr. Operations Representative
    Aug 2020
    1 to 2 years in the role, current employee
    Doing the right thing.
    The good thingsWork life balance. Awesome agents and management.
    The challengesWorking on time and having good peers around you.
    5.0
    CSR
    Aug 2020
    1 to 2 years in the role, current employee
    Malasakit at Capital One!!!!
    The good thingsCapital One is great!!!!!!!! Good benefits and incentives.
    The challengesI have enjoyed being employed in Capital One.
    5.0
    Senior Operations Representative
    Aug 2020
    1 to 2 years in the role, former employee
    Workplace of choice. Best workplace. Excellent leadership.
    The good thingsWorkplace of choice. Best workplace. Excellent leadership.
    The challengesNothing. I did enjoy working for this company.
    5.0
    Sr. Finance Coordinator
    Aug 2020
    5 to 6 years in the role, current employee
    Change Banking for Good
    The good thingsGreat workplace specially for those who wants to work in the South. Great compensation and benefits.
    The challengesNothing. Everything is great unless you are far from Alabang.
    5.0
    Sr. Operation Representative
    Aug 2020
    1 to 2 years in the role, former employee
    Definitely the workplace of choice!
    The good thingsWent to one of the hardest LOB but the work environment made things easier.
    The challengesNewbie manager can powertrip, most especially now that PH site is ramping.
    5.0
    Senior customer service executive
    Jul 2020
    1 to 2 years in the role, former employee
    Very fulfilling And very convenient!
    The good thingsGood working environment for employees both tenured and newbie!
    The challengesNothing at this time yet.
    5.0
    Customer service
    Jul 2020
    7 to 8 years in the role, former employee
    Great! You will learn more about the Malasakit environment.
    The good thingsWork life balance, Company outings and parties
    The challengesThe new building that we occupied is not at par to the standard of Capital One because the company doesn't own it.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Caloocan City Metro ManilaLas Pinas City Metro ManilaMakati City Metro ManilaMuntinlupa City Metro ManilaTaguig City Metro Manila