at Capital One Philippines Support Services Corp.
Muntinlupa City, Metro Manila
#IchooseCapitalOne
#IchooseCapitalOne
3d ago
3d ago
Capital One
(131 reviews)
Company Profile
Company overview
Website
Industry
Financial Investment Services
Company size
1,001-5,000
Primary location
Capital One Filinvest 2 Building, Northgate Cyberzone, Filinvest Corporate City, Muntinlupa City
About Capital OneCapital One Financial Corporation is a US-based bank that offers a wide variety of financial products and services to consumers, small businesses, and commercial clients in the U.S., Canada and the United Kingdom.About Capital One Philippines Support Services CorporationCapital One Philippines Support Services Corporation provides service to Capital One’s US cards and retail services business. Capital One Philippines Support Services Corporation is fully owned by Capital One and is the first in-house offshore operations location and the largest single contact center location.
Jobs at Capital One
Based on your search activityat Capital One Philippines Support Services Corp.
Muntinlupa City, Metro Manila
Perform end-to-end activities in the pre-onboarding process (Background Checks, Requirements), Stakeholder and Vendor Management, and Analytics
Perform end-to-end activities in the pre-onboarding process (Background Checks, Requirements), Stakeholder and Vendor Management, and Analytics
8d ago
8d ago
Gallery photos
Reviews overview
4.7131 ratings in total
5
108
4
13
3
6
2
2
1
2
97%
94%
What’s it like working at Capital One?
AI summary of recent reviews
Employees consistently praise the company culture at Capital One, describing it as supportive, collaborative, and genuinely employee-focused. The benefits package is highly regarded, particularly the HMO coverage for employees and up to four dependents, competitive salary, and retirement plan. Management is described as supportive and responsive to feedback, and employees appreciate the work-life balance with manageable stress levels and generous leave policies. The facilities are well-regarded with high-class amenities, and there is a strong commitment to employee well-being throughout the organisation.
However, there are some potential challenges, such as career growth opportunities and promotions being limited or slow-moving for some employees. Work from home options are restricted due to operational requirements, which was particularly noted during the pandemic. Occasionally, individual managers can present challenges, particularly newer managers during periods of growth. Some staff also found it difficult to schedule vacation leave and noted the absence of performance bonuses or incentives.
Recent reviews
1.0
Customer Service Role
Apr 2026Makati City Metro Manila1 to 2 years in the role, former employee
The hiring process is very slow, with long waiting times and poor communication from the recruitment
The good thingsI like the company because it offers good salary and benefits, which makes it worth considering. However, my experience with the recruitment process was frustrating. It took about three months just to get an initial interview, then another 1–2 months for assessments, and I only received the final result after several more months. The process is very slow, and the recruitment team’s communication and customer service could definitely be improved.
The challengesI appreciate the company for its competitive salary and strong benefits, which make it appealing overall. However, my experience with the hiring process was disappointing. It took around three months to be scheduled for an initial interview, followed by another 1–2 months for assessments, and several more months before receiving the final decision. The process is quite slow, and the recruitment team’s communication and candidate support need improvement.
4.0
Coordinator
May 2025Alabang Muntinlupa City Metro Manila11 to 12 years in the role, current employee
Lack of opportunities are rampant. They want you to succeed but they dont provide the opportunities for you to succeed
The good thingsCulture is one the things good with Capital One.
The challengesCareer Growth Opportunities are VERY limited
5.0
Principal Coordinator
Nov 2024Alabang Muntinlupa City Metro Manila3 to 4 years in the role, current employee
Smooth Setup, Great Perks, and Growth Galore!
The good thingsThe management here is solid, really supportive and effective. No work politics observed throughout my whole stay. The WFH setup? It’s exactly what I needed—it’s flexible and makes work-life balance manageable. The benefits package covers so much and feels like it’s tailored to what we actually need, which I appreciate. And when it comes to career growth, they’ve really set up a path to help you get where you want to be. All around, it’s been a great environment for progress and stability.
The challengesHonestly, there aren’t really any challenges here—everything runs smoothly, and the support is always there. If I had to suggest one improvement, it’d be to raise the HMO coverage just a bit more. That would make a great setup even better, especially for peace of mind with health needs.
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