Company Profile

    Company overview

    Industry

    Telecommunications & Internet Service Providers

    Company size

    1,001-5,000

    Primary location

    Roosevelt Avenue, Quezon City, Metro Manila, Philippines
    The Filipino world is changing, even as we speak. Every month, new gadgets are being bought and sold across every kind of marketplace. More and more information - be it news, data, or simple entertainment - is being gathered and passed around. Businesses, from backdoor negosyos to fast-growing corporations, are finding it easier than ever to go global.Bayan Telecommunications is keeping up with all of these changes. For every step, and every stumble, in the lives of the Filipinos, we rush to keep in stride.This is reflected in our new commitment and purpose. Bayan Telecommunications today is concerned with only three things: The customer, the customer, the customer.This commitment is reflected in our every product and service. Our range of cutting-edge data and voice applications, such as our bayan landline service, and our high-speed internet connections, are both innovative AND easy to use because they were conceived with the Filipino - old or young, newbie or tech savvy - in mind.And whether you're a start-up or a major corporation, Bayan Telecommunications has the technology, and more importantly the heart, to help you grow even bigger. We are also a leading provider of data and communications services such as dedicated domestic and international leased lines, frame relay services, Internet access, and other managed data services.We are at your service at all fronts: Bayan Telecommunications Bicol for Bicol region; Bayan Telecommunications-Eastern Visayas for Samar & Leyte provinces; and Bayan Telecommunications-South Mindanao for Davao del Sur and South Cotabato particularly Davao City and General Santos City, and Bayan Telecommunications-Agusan for North Mindanao areas particularly Butuan City and Agusan Towns; respectively. These existing service areas all over the archipelago cover over 25 million people - almost a third of the Filipino population. Wherever you may be, Bayan will be there for you.And we will be keeping this promise to every Filipino even across the globe. We have products specifically for Filipinos abroad, such as Bayan FamilyTies, and have fully-operational offices in the US, UK and Japan serving large Filipino communities.All of our efforts are guided by a commitment to making a difference in the lives of Filipinos for the better. We believe that "gaganda pa ang buhay," and that we are the ones who can make it possible. We do not measure our success in stock value, or in the percentage of our market share, or in how many new service centers we put up. Rather, our success lies in the families we keep together, and in the companies and brands we build.While other companies seek customer loyalty, we are loyal to the customer. We see more than just coverage areas and look into homes. We go beyond communications and build connections.

    Gallery photos

    Reviews overview

    4.818 ratings in total
    5
    16
    4
    1
    3
    1
    2
    0
    1
    0
    94%
    Rate salary as high or average
    100%
    Employees recommend this employer to friends

    What’s it like working at Bayan Telecommunications?

    AI summary of recent reviews

    Employees at Bayan Telecommunications appreciate the positive work environment, with a supportive atmosphere and a sense of camaraderie. Teamwork is highly valued and practised within the company. Bayan Telecommunications provides opportunities for growth through training and leadership development programs. Management is described as supportive, considerate, and knowledgeable. The company offers good compensation packages and rewards for high performers.

    However, some employees find it challenging to handle difficult customer interactions, particularly when customers are irate or demanding. Employees may need to juggle multiple tasks simultaneously, which can be demanding. There are limited resources and facilities available in some areas, which can present challenges. Additionally, some employees feel that there are disparities in compensation between new hires and long-term employees.

    Recent reviews

    5.0
    ..
    Jul 2022
    9 to 10 years in the role, former employee
    10 yrs of Customer Service Representative @ Bayan Telecommunications, Co. inc.
    The good thingsTo improve more knowledge and to upbit my skills
    The challengesExperience and to enjoy the environment of the company
    5.0
    Customer service representative
    Apr 2018
    I am handling people with their telephone/ internet concern
    The good thingsIm enjoying working here because of the environment was so nice as long as my officemates. The boses are willing to help you and also my officemate and my work place was near by into my house no husstle for me going to my work place because its mall hour. And we are allowed to take our over time for the unfisnished paperworks And I love serving/ helping people.
    The challengesTheres no reason for me to not enjoying my job. Maybe I would say the challenges for me is to handle client who are very irate who are shouting you knocking your table and almost scold you because of their problem and at the same time you need to handle them politely and solve their concern
    5.0
    Accounting & finance supervisor
    Jul 2017
    employer is great and makapamilya.
    The good thingswonderful workplace environment
    The challengesmulti tasking
    Ratings for Bayan Telecommunications are shared as-is from employees in line with our community guidelines
    Find out more about working at Bayan Telecommunications. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
    This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.