Employees at Ayala Malls appreciate the positive working relationships with colleagues, describing them as friendly, supportive, and working well as a team. Management is commended for prioritising employee welfare, empowering employees, and strictly implementing rules and regulations. Training is provided to enhance customer service and keep employees up-to-date with current technology. Additionally, Ayala Malls maintains high standards for safety, health, and compliance with government and legal requirements, as well as emergency preparedness.
However, there are some potential challenges, such as dealing with difficult customers, which can be a source of stress. There may also be instances where workplace dynamics can be challenging, such as working with people who have different attitudes or expectations. Reviewers also suggested that maintaining and updating equipment could be improved to prevent downtime.