Employees at Astoria Hotels and Resorts appreciate the friendly and supportive colleagues, as well as the good work environment with a great team atmosphere. They value the opportunities for learning and growth, such as improving sales skills, developing patience and understanding, and gaining experience. Benefits like good salaries, free accommodation, and meals are also highlighted as positive aspects. Employees enjoy the opportunity to serve guests and create good communication and rapport with them.
However, there are some potential challenges, such as demanding workloads, particularly in sales roles where compensation is tied to performance. The work schedules can be challenging, with long hours, weekend work, and the need to extend shifts when colleagues are absent. Dealing with difficult guest behaviours or guests who do not speak English can also be a challenge at times. Additionally, there are some areas where facilities could be improved, such as locker rooms and comfort rooms for employees.