Amazon
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    Amazon
    (112 reviews)
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    Company Reviews

    Working at Amazon

    4.3112 ratings in total
    5
    73
    4
    17
    3
    11
    2
    4
    1
    7
    86%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(112 ratings)
    Career development
    4.0(112 ratings)
    Benefits & perks
    4.0(112 ratings)
    Management
    3.9(111 ratings)
    Working environment
    4.3(112 ratings)
    Diversity & equal opportunity
    4.3(19 ratings)
    Ratings for Amazon are shared as-is from employees in line with our community guidelines

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    Showing 31 reviews for Pasay City Metro Manila
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    5.0
    CSR
    Apr 2026
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    So far, so good, I think its nice to work here at Amazon.
    The good thingsGood salary, nice environment.
    The challengesSo far, so good, kindly increase salary, because of high price of everything.
    5.0
    Retail Customer Service Associate
    Dec 2025
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    A steady and organized place to work where the environment is supportive.
    The good thingsI enjoyed the steady routine and the clear structure that Amazon gives you. The training helped me feel prepared and I liked that there was always someone around who could answer questions when I was unsure about something. I also appreciated how organized everything was because it made the work feel predictable and easy to follow. The team environment was supportive, and most people were willing to help each other out which made long shifts feel much easier.
    The challengesSome days could feel overwhelming when the workload picked up and it sometimes felt like there was not enough time to catch your breath. Certain tasks could get repetitive, and it could be tiring to keep the same pace for long periods of time. I also think there could be more focus on work life balance because it can be hard to manage long shifts with responsibilities outside of work.
    2.0
    Tenured agent
    Aug 2025
    Pasay City Metro Manila5 to 6 years in the role, former employee
    Amazon used to have a more supportive culture, with plenty of employee perks like gifts and giveaways that made people feel valued. Things changed when managers from outside and the BPO industry came in — now it feels stricter, with power-tripping leadership and perks being cut back. Employees are treated more like metrics than people, and tenure or loyalty no longer matter. While pay and benefits are stable, the culture has shifted toward control and cost-cutting rather than support and recognition.
    The good things✅ Pay and Benefits – Stable salary, healthcare, allowances, and incentives. ✅ Global Brand – Having Amazon on your résumé carries weight. ✅ Training and Skills – You learn to work in a fast-paced, structured environment. ✅ Opportunities for Promotion – Career growth is possible if you meet performance.
    The challenges❌ Metrics Over People – Employees are treated as numbers, not individuals. ❌ Tenure Doesn’t Matter – Years of loyalty and service don’t protect you if your metrics dip. ❌ Power-Tripping Managers – Leadership from outside/BPO culture created a stricter, less supportive environment. ❌ Loss of Perks – Gifts and giveaways that once boosted morale have been cut back (“kinuraklot”). ❌ High Stress – Constant pressure to meet performance targets without enough understanding of challenges. ❌ Limited Support – Minimal consideration for mental health or personal situations (like single parents).
    1 person found this helpful
    2.0
    Customer Service Associate
    Aug 2025
    Pasay City Metro Manila3 to 4 years in the role, former employee
    In-House Company with a BPO Setup
    The good thingsVery welcoming, especially for career shifters like me. As a first-time call center agent, I appreciated the people-centered management (this was during 2022-2023, realistic expectations, and fun activities that made work enjoyable.
    The challengesAmazon now places a strong emphasis on numbers, often making employees feel like they’re just metrics. Targets are increasingly unrealistic, with frequent changes in policies. To meet expectations, you're required to maintain near-perfect scores—only 1 DSAT to every 19 CSATs. Much of this pressure comes from leadership’s push to make the site #1 globally, mainly to impress US management. You’ll also be asked for your preferred schedule every two months, but in most cases, WF and OM make the final decision. Often, you're assigned a schedule that’s far from your stated preference. LOL
    2 people found this helpful
    3.0
    Program Manager
    Jul 2025
    Pasay City Metro Manila3 to 4 years in the role, former employee
    The best salary I've ever had on a remote work setup, but good things don't last. Also a pressure cooker environment.
    The good thingsGreat compensation, well above-board. Competitive benefits--restricted stock units for managers and up, medical needs reimbursement, employee assistance program. Incredible opportunities for growth--you're not limited to in-country transfers and can aim to relocate if eligible. Learned a ton from tech teams, got exposed to a whole new world of product and program management even though I had no prior experience. You can bask in the prestigious big tech reputation if you're into that.
    The challengesLike most Big Tech companies, the direction has been to move in-office 5 days a week. If you're in a smaller-population geography your job isn't safe and you're better off finding opportunities elsewhere. Working in Tech means intense pressure to meet launch deadlines, stakeholders who don't know what they want, and being paged at 4AM to fix a non-issue posing as a Sev2.
    2 people found this helpful
    5.0
    Customer Service Associate
    Mar 2025
    Pasay City Metro Manila1 to 2 years in the role, former employee
    best company for beginners
    The good thingscompetitive salary for beginners
    The challengesgood work environment
    5.0
    Customer Service Representative
    Feb 2025
    Pasay City Metro Manila1 to 2 years in the role, former employee
    The whole journey was great!
    The good thingsThey can handle their employee well.
    The challengesNone so far because my ride on the job was fantastic. I learned a lot!
    3.0
    Acting Resolution Specialist
    May 2024
    Mall of Asia Pasay City Metro Manila1 to 2 years in the role, former employee
    This is my first company and it leaves trauma to me which came to a point that I curse customer service and do not want to get into that job anymore
    The good thingsIt is good for newbies who are looking for high basic salary plus there is transpo allowance
    The challengesMetrics to achieve are too idealistic and not realistic. Some of the TMs will not scrub your late though you have a valid reason and you informed them. My duty starts at 9pm but I will commute around 6pm just to get on time. The changes happened almost every month or week. All agents were blended where in they are using us on different department but no increase in pay
    2 people found this helpful
    4.0
    Recruiter
    Mar 2024
    Pasay City Metro Manila1 to 2 years in the role, current employee
    A self-motivated recruiter with more than 3 years of experience in the full recruitment lifecycle, sourcing top-tier talent for thriving sectors.
    The good thingsAmazon provides many learning opportunities for me and allows myself to grow and develop at my own pace. I work with an adept team who pushed me to go beyond my limits and believed in my potential.
    The challengesThings that go beyond my control would be the opportunities for a longer tenure. Working for a huge company has its own gaps because there are more than a million employees being managed. The company cannot guarantee any promises for fixed-term workers given that they are outnumbered by the full-time employees who are more invested by the business.
    2 people found this helpful
    3.0
    Customer Service Associate
    Jan 2024
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    with this company I learned a lot for BPO industry for my first time to shift my career. multi-tasking and time-management ,value patience, and above all being a team player.
    The good thingsGreat company to start your career in the BPO industry. work life balance and good environment. My co team or workmates is approachable and helping each other and also the HR management is approachable and good assisting for all employees.
    The challengesLack of career growth and some of management in the production they are based on the high metrics. you have to meet the high expectations for you team. loading queueing calls. some of accts. is toxic.
    1 person found this helpful
    4.0
    Senior Human Resources Associate
    Dec 2023
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Fulfilling and impactful
    The good thingsFlexibility and work-life integration
    The challengesLack of learning and capability building opportunities
    3.0
    Customer Service Associate
    Nov 2023
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Frustrated
    The good thingsGreat company to start your career in the call center industry.
    The challengesManagement only see agents as numbers. All they care about is numbers.
    1 person found this helpful
    5.0
    Account Change Specialist
    Oct 2023
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Overall great, perfect for first time jobseekers
    The good thingsGreat working environment, helpful co-workers, trainers and support.
    The challengesTravel time and overall accessibility.
    4.0
    Human Resources
    May 2023
    Pasay City Metro Manila1 to 2 years in the role
    Nice place to work and grow
    The good thingsSalary and benefits are all good and company is generous.
    The challengesCulture and diverse employee from different country.
    5.0
    Consumer Abuse Prevention
    Jan 2023
    Pasay City Metro Manila3 to 4 years in the role, former employee
    Its really a healthy place to work in.
    The good thingsYou will learn to be more communicable and enjoyed good and harmonious workplace and team mates.
    The challengesYou need to be knowledgeable and patient.
    5.0
    Customer service
    Nov 2022
    Pasay City Metro Manila1 to 2 years in the role, current employee
    The company with lots of fun and excitement.
    The good thingsBeing with them was meaningful. They help me grow and realize my dream. Hope the company would do the same to other aspiring employees.
    The challengesWorking with Amazon was always a challange. Being there with an always day one mindset was one of the few things I have learn with them.
    1.0
    Amazonian Experience and Technology
    Nov 2022
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Amazon's Leadership Principle Frugality Limits itself to People Development
    The good thingsI liked working with colleagues of diverse backgrounds
    The challengesThe compensation package is too low for individuals like me who are performing at a Specialist level
    1 person found this helpful
    5.0
    Retail
    Jul 2022
    Pasay City Metro Manila11 to 12 years in the role, former employee
    Great and fun place to work at
    The good thingsGreat management and easy account
    The challengesCompensation and benefits are low for an in-house company
    1 person found this helpful
    5.0
    CSA
    Feb 2022
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Great experience, great team and environment specially for first time workers.
    The good thingsEnjoyed working with people who treats you like a person and who are willing to help you grow.
    The challengesShifting schedules for newbies like me. Hard to adjust at first, but it's actually nice to meet new people.
    4.0
    Customer service
    Feb 2022
    Pasay City Metro Manila1 to 2 years in the role, former employee
    Working at Amazon has its + and - like in any contact center.
    The good thingsWork environment, perks and bonuses, and care for employees' health and welfare are overwhelming.
    The challengesSchedule may take a toll on your health at some point.
    1 person found this helpful
    5.0
    Escalation/Dart/Lead
    Feb 2022
    Pasay City Metro Manila1 to 2 years in the role, former employee
    An awesome experience with awesome personalities.
    The good thingsBeing customer obssessed is their top priority.
    The challengesI cannot think of the negative feedback. So, nothing.
    5.0
    Customer service associate
    Jan 2022
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Would recommend for newbies
    The good thingsVery good management, easy account, very safe place since strict implementation of health protocols
    The challengesNo work from home option available for employees
    4.0
    Customer service associate
    Sep 2021
    Mall of Asia Pasay City Metro Manila1 to 2 years in the role, former employee
    Good to average company.
    The good thingsNot many. Some perks we're not available to other website
    The challengesnot going to mention. maybe it is just the management.
    5.0
    Customer service associate
    Sep 2021
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    Not so stressful account and a good working place
    The good thingsThe working environment itself is good, clean and diverse.
    The challengesThe main challenges for this company was actually the calls itself and how you handle and solve the issues or concerns of individual customers.
    1.0
    FINANCE OPERATIONS
    May 2021
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    GREAT NAME BUT NOT SO GOOD COMPANY
    The good thingsWORK LIFE BALANCE NOTHING ELSE
    The challengesTOXIC MANAGEMENT DEPARTMENT, SLOW PROMOTION LOW SALARY INCREASE, POOR BENEFITS
    2 people found this helpful
    4.0
    Customer service associate
    May 2021
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Overall good, but the "no incentives" isn't motivating
    The good things- Good management and trainers - Helpful subject matter experts - Free drinks - Clean restrooms - Friendly staff
    The challenges- No incentives - Short breaks - Irate customers - Long work hours - Pricey pantry foods
    4.0
    Customer service
    Mar 2021
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    It was a great learning experience for me.
    The good thingsMy co-workers. The workplace especially the air conditioning.
    The challengesAs a customer service representative and a fresh graduate handling a retail voice account, that alone already is a challenge.
    4.0
    Customer service associate
    Feb 2021
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Working on Amazon was a great experience.
    The good thingsI was lucky enough to be in the supervision of a very kind and great manager.
    The challengesI do find the survey for the performance of an employee to be a little hard because it's only YES or NO. One "NO" from a customer has a big impact to your stats.
    1 person found this helpful
    5.0
    Customer representative
    Feb 2021
    Mall of Asia Pasay City Metro ManilaLess than 1 year in the role, current employee
    Good benefits fellow workmates
    The good thingsFree shuttle service
    The challengesGreat, light work load
    5.0
    CSA
    Dec 2020
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    Its always Day One and its great!
    The good thingsGreat company! Good pay, awesome working environment. We can actually feel that we are and what we do are important. During the recent Typhoons we were asked to stay home because it was dangerous to travel. The company also follows strict guidelines to prevent transmission of the Corona virus. We are also a month's supply of vitamins every month.
    The challengesThe only thing I did not like is that the building's elevators sometimes do not work, and there is usually a queue on the elevator lobby.
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