Amazon
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    Amazon
    (112 reviews)
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    Company Reviews

    Working at Amazon

    4.3112 ratings in total
    5
    73
    4
    17
    3
    11
    2
    4
    1
    7
    86%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(112 ratings)
    Career development
    4.0(112 ratings)
    Benefits & perks
    4.0(112 ratings)
    Management
    3.9(111 ratings)
    Working environment
    4.3(112 ratings)
    Diversity & equal opportunity
    4.3(19 ratings)
    Ratings for Amazon are shared as-is from employees in line with our community guidelines

    Reviews

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    5.0
    CSR
    Apr 2026
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    So far, so good, I think its nice to work here at Amazon.
    The good thingsGood salary, nice environment.
    The challengesSo far, so good, kindly increase salary, because of high price of everything.
    5.0
    Customer Service Associate
    Jan 2026
    Cebu City Cebu3 to 4 years in the role, current employee
    Good for no experience and new to the industry.
    The good thingsBenefits and competitive salary.
    The challengesThe job is actually good, but it is really queuing there, there is no like avail time. However, it is compensated by the benefits and salary.
    5.0
    Customer Service Representative
    Jan 2026
    Cebu City Cebu3 to 4 years in the role, former employee
    My experience with Amazon was awesome
    The good thingsGood Environment and employee friendly
    The challengesnothing it was all good
    5.0
    Retail Customer Service Associate
    Dec 2025
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    A steady and organized place to work where the environment is supportive.
    The good thingsI enjoyed the steady routine and the clear structure that Amazon gives you. The training helped me feel prepared and I liked that there was always someone around who could answer questions when I was unsure about something. I also appreciated how organized everything was because it made the work feel predictable and easy to follow. The team environment was supportive, and most people were willing to help each other out which made long shifts feel much easier.
    The challengesSome days could feel overwhelming when the workload picked up and it sometimes felt like there was not enough time to catch your breath. Certain tasks could get repetitive, and it could be tiring to keep the same pace for long periods of time. I also think there could be more focus on work life balance because it can be hard to manage long shifts with responsibilities outside of work.
    5.0
    Amazon Account Manager
    Oct 2025
    Dumaguete City Negros OrientalLess than 1 year in the role, former employee
    A rewarding role that improved my skills in e-commerce, client handling and marketplace management.
    The good thingsI enjoyed managing multiple Amazon seller accounts, optimizing product listings, and handling customer communications. The role allowed me to grow my skills in e-commerce, digital marketing, and client relationship management while working in a dynamic, fast-paced environment.
    The challengesSome challenges included tight deadlines, high client expectations, and occasional lack of clear communication between teams. More structured training and better internal coordination could help improve overall workflow.
    2.0
    Tenured agent
    Aug 2025
    Pasay City Metro Manila5 to 6 years in the role, former employee
    Amazon used to have a more supportive culture, with plenty of employee perks like gifts and giveaways that made people feel valued. Things changed when managers from outside and the BPO industry came in — now it feels stricter, with power-tripping leadership and perks being cut back. Employees are treated more like metrics than people, and tenure or loyalty no longer matter. While pay and benefits are stable, the culture has shifted toward control and cost-cutting rather than support and recognition.
    The good things✅ Pay and Benefits – Stable salary, healthcare, allowances, and incentives. ✅ Global Brand – Having Amazon on your résumé carries weight. ✅ Training and Skills – You learn to work in a fast-paced, structured environment. ✅ Opportunities for Promotion – Career growth is possible if you meet performance.
    The challenges❌ Metrics Over People – Employees are treated as numbers, not individuals. ❌ Tenure Doesn’t Matter – Years of loyalty and service don’t protect you if your metrics dip. ❌ Power-Tripping Managers – Leadership from outside/BPO culture created a stricter, less supportive environment. ❌ Loss of Perks – Gifts and giveaways that once boosted morale have been cut back (“kinuraklot”). ❌ High Stress – Constant pressure to meet performance targets without enough understanding of challenges. ❌ Limited Support – Minimal consideration for mental health or personal situations (like single parents).
    1 person found this helpful
    2.0
    Customer Service Associate
    Aug 2025
    Pasay City Metro Manila3 to 4 years in the role, former employee
    In-House Company with a BPO Setup
    The good thingsVery welcoming, especially for career shifters like me. As a first-time call center agent, I appreciated the people-centered management (this was during 2022-2023, realistic expectations, and fun activities that made work enjoyable.
    The challengesAmazon now places a strong emphasis on numbers, often making employees feel like they’re just metrics. Targets are increasingly unrealistic, with frequent changes in policies. To meet expectations, you're required to maintain near-perfect scores—only 1 DSAT to every 19 CSATs. Much of this pressure comes from leadership’s push to make the site #1 globally, mainly to impress US management. You’ll also be asked for your preferred schedule every two months, but in most cases, WF and OM make the final decision. Often, you're assigned a schedule that’s far from your stated preference. LOL
    2 people found this helpful
    3.0
    Program Manager
    Jul 2025
    Pasay City Metro Manila3 to 4 years in the role, former employee
    The best salary I've ever had on a remote work setup, but good things don't last. Also a pressure cooker environment.
    The good thingsGreat compensation, well above-board. Competitive benefits--restricted stock units for managers and up, medical needs reimbursement, employee assistance program. Incredible opportunities for growth--you're not limited to in-country transfers and can aim to relocate if eligible. Learned a ton from tech teams, got exposed to a whole new world of product and program management even though I had no prior experience. You can bask in the prestigious big tech reputation if you're into that.
    The challengesLike most Big Tech companies, the direction has been to move in-office 5 days a week. If you're in a smaller-population geography your job isn't safe and you're better off finding opportunities elsewhere. Working in Tech means intense pressure to meet launch deadlines, stakeholders who don't know what they want, and being paged at 4AM to fix a non-issue posing as a Sev2.
    2 people found this helpful
    5.0
    Virtual Assistant
    Mar 2025
    Panabo City Davao del Norte2 to 3 years in the role, former employee
    Amazon offers a fast-paced, high-impact work environment with great opportunities for growth but comes with intense pressure and demanding expectations.
    The good thingsCareer Growth – With its vast global presence, Amazon offers numerous opportunities for advancement and internal mobility.
    The challengesAmazon's leadership principles emphasize high standards, which can create a stressful atmosphere.
    5.0
    Customer Service Associate
    Mar 2025
    Pasay City Metro Manila1 to 2 years in the role, former employee
    best company for beginners
    The good thingscompetitive salary for beginners
    The challengesgood work environment
    5.0
    Customer Service Representative
    Feb 2025
    Pasay City Metro Manila1 to 2 years in the role, former employee
    The whole journey was great!
    The good thingsThey can handle their employee well.
    The challengesNone so far because my ride on the job was fantastic. I learned a lot!
    5.0
    Gaming Specialist
    Jan 2025
    Cebu City CebuLess than 1 year in the role, former employee
    Great and memorable experience.
    The good thingsThe working environment is friendly, and all of the modules for training are well-made and well-thought-out.
    The challengesMost of my colleagues are not into gaming and were not aware of the position they were assigned to, but later on, they coped with the knowledge because of the training manuals.
    5.0
    Customer Service Representative
    Oct 2024
    Cebu City CebuLess than 1 year in the role, former employee
    it was very Fun and Challenging.
    The good thingsSalary is high for a fresh graduate and first job. Environment is not toxic, everyone is friendly.
    The challengesTaking irate calls, explaining to Customers negative information in a positive position.
    5.0
    Product Manager
    Aug 2024
    Antipolo City Rizal3 to 4 years in the role, former employee
    Amazing and Interesting
    The good thingsFlexible time, no pressure and good compensation
    The challengesChallenging job, and yet I enjoyed working here for more than 3 long years.
    3.0
    Acting Resolution Specialist
    May 2024
    Mall of Asia Pasay City Metro Manila1 to 2 years in the role, former employee
    This is my first company and it leaves trauma to me which came to a point that I curse customer service and do not want to get into that job anymore
    The good thingsIt is good for newbies who are looking for high basic salary plus there is transpo allowance
    The challengesMetrics to achieve are too idealistic and not realistic. Some of the TMs will not scrub your late though you have a valid reason and you informed them. My duty starts at 9pm but I will commute around 6pm just to get on time. The changes happened almost every month or week. All agents were blended where in they are using us on different department but no increase in pay
    2 people found this helpful
    4.0
    Recruiter
    Mar 2024
    Pasay City Metro Manila1 to 2 years in the role, current employee
    A self-motivated recruiter with more than 3 years of experience in the full recruitment lifecycle, sourcing top-tier talent for thriving sectors.
    The good thingsAmazon provides many learning opportunities for me and allows myself to grow and develop at my own pace. I work with an adept team who pushed me to go beyond my limits and believed in my potential.
    The challengesThings that go beyond my control would be the opportunities for a longer tenure. Working for a huge company has its own gaps because there are more than a million employees being managed. The company cannot guarantee any promises for fixed-term workers given that they are outnumbered by the full-time employees who are more invested by the business.
    2 people found this helpful
    3.0
    Customer Service Associate
    Jan 2024
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    with this company I learned a lot for BPO industry for my first time to shift my career. multi-tasking and time-management ,value patience, and above all being a team player.
    The good thingsGreat company to start your career in the BPO industry. work life balance and good environment. My co team or workmates is approachable and helping each other and also the HR management is approachable and good assisting for all employees.
    The challengesLack of career growth and some of management in the production they are based on the high metrics. you have to meet the high expectations for you team. loading queueing calls. some of accts. is toxic.
    1 person found this helpful
    4.0
    Senior Human Resources Associate
    Dec 2023
    Pasay City Metro Manila1 to 2 years in the role, current employee
    Fulfilling and impactful
    The good thingsFlexibility and work-life integration
    The challengesLack of learning and capability building opportunities
    3.0
    Customer Service Associate
    Nov 2023
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Frustrated
    The good thingsGreat company to start your career in the call center industry.
    The challengesManagement only see agents as numbers. All they care about is numbers.
    1 person found this helpful
    5.0
    Account Change Specialist
    Oct 2023
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Overall great, perfect for first time jobseekers
    The good thingsGreat working environment, helpful co-workers, trainers and support.
    The challengesTravel time and overall accessibility.
    3.0
    IT Asisstant
    Sep 2023
    Caloocan City Metro Manila3 to 4 years in the role, former employee
    To utilize my skills and working experince.
    The good thingsMy name is Keisha, I would like to find a job.
    The challengesI apply for this job in order to prepare for working life.
    5.0
    Css
    Sep 2023
    Manila City Metro Manila1 to 2 years in the role, former employee
    From AtoZ. Love you Amazon!
    The good thingsWork life bakance. No pressure and well-compensated
    The challengesWorking with the time difference. And rhe struggle due to pandemic
    5.0
    Customer service associate
    Aug 2023
    Cavite CalabarzonLess than 1 year in the role, former employee
    Perfect for newbies!
    The good thingsGood environment and non toxic people
    The challengesShift schedules are kinda hard
    1.0
    Accounting analyst
    Aug 2023
    3 to 4 years in the role, former employee
    Not recommended, worst management ever
    The good thingsCoworkers/Teams were nice and fun to work with. It's not a boring job.
    The challengesThe new Management is the worst one can ever experience. Completely incompetent but micro managing everything. Over a 100 of my (former) bilingual colleagues are already resigning or applying for other jobs.
    3 people found this helpful
    5.0
    Seller
    Aug 2023
    3 to 4 years in the role, former employee
    Good remote job for beginners
    The good thingsThe pay is good and the job is not that hard.
    The challengesConfusing rules. Need to be extra extra careful to avoid violations.
    1 person found this helpful
    5.0
    Customer service associate
    Aug 2023
    Cebu Central Visayas1 to 2 years in the role, former employee
    How working at Amazon helped me as a rookie worker
    The good thingsI had great supervisors and they helped me a lot in work related stuff. My first job and I was able to learn a lot of things about the BPO industry.
    The challengesHigh on queues and graveyard shifts.
    1 person found this helpful
    5.0
    Customer service associate
    Jul 2023
    1 to 2 years in the role, former employee
    Entry level reccomended company
    The good thingsmentally more flexible and good work (management and operations) culture.
    The challengesCompany is objective but is justified. striving for the best is the motto so improvement really is necessary
    4.0
    Human Resources
    May 2023
    Pasay City Metro Manila1 to 2 years in the role
    Nice place to work and grow
    The good thingsSalary and benefits are all good and company is generous.
    The challengesCulture and diverse employee from different country.
    5.0
    Customer service associate
    May 2023
    Less than 1 year in the role, former employee
    Great work place especially for first time employee.
    The good thingsBenefits and salary, work environment, training, and support from your team and TM
    The challengesPretty stressful in handling contacts with the customers
    5.0
    Customer service
    Apr 2023
    They are amazing and one of the best company that I work with.
    The good thingsWell cared management, always got your back even on your most difficult times, will seek to understand your personal and work issue.
    The challengesNone, they are amazing!
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